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October 2024 by Angie Rivera
Wonderful experience! My puppy Koko was very pleased
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September 2024 by Justin Patino
We have seen Dr. Natt for the past three years. She does a great job, and our pup even tries to go inside when we walk by for treats. Thanks to the entire staff for everything you do!
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September 2024 by Miche Lle
Dr. Natt and her team, Rachel, Gina, Annette, PJ (who has since retired), and one other vet tech I've had the grace of being seen by, are fantastic. They all care so much about your animal and treat the owners with care and respect as well. I get phone call reminders. I can get price quotes ahead of time. I get treated with kindness and nice manners.
These women work continuously and never complain when they often stay late to make sure everyone is treated as thorough as possible that day and even take emergency walk-ins. I saw this happen with a dog who got into rasin bread (rasins and grapes are toxic to dogs), and the dogs primary vet was full that day. Dr. Natt took that dog in last minute and did all she could to save it (which she did). I was the last appointment that day and I was seen a little later in order to accommodate for this emergency. That's a good doctor and team. Treating everyone they can and treating them well.
I followed Dr. Natt from Banfield when she was picking up extra shifts as a relief vet for banfield. She single-handedly (also help from her team), but her knowledge and magic hands, smart brain, drive to continue learning, all of that, she has extended the quality of life of my senior dog. He has seen several specialists and a traditional western medicine primary vet. No one can figure out what's wrong with him besides that he has mild heart disease. But the exact cause of his collapsing and mobility issues escapes everyone (although Dr. Ortiz, his primary vet, is who helped discover the heart disease and has done an amazing job as well!)
What Dr. Natt has done for my dog through acupuncture, chiropractic work, laser therapy, and herbs, is amazing. She kept his collapsing at bay for almost 3 months. No other vet was able to do that. She also returned strength to his legs and helps with his incontinence. And all while keeping in eye on his bloodwork and other western medical treatments.
My dog is old. Eventually, these things will lose efficacy. BUT, the extra time I've gotten with my dog, my son, has been a blessing, and the biggest blessing is that it's improved his quality of life and happiness.
If she weren't so far from us, we'd see her for all of our animal needs. We have several animals. But I will continue to see her weekly, driving well over an hour one way, to give my boy the best possible quality life we can until he decides it's time to go.?
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August 2024 by Aleshia Sambou
Our dogs have been patients of Prairie State Animal Hospital for nearly 9 years. Annette and PJ are sincerely so kind and compassionate towards our pet family. PJ has even called us past 9pm to check in when our dog was ill. As our oldest dog is aging he’s been experiencing normal joint and back issues. Dr Natt has provided him care including chiropractic and acupuncture. She also recommended a home cooked diet and traditional medicine herbs that have helped with his mobility greatly. He lost weight to get back to a healthy size and is so happy now! Dr Natt is also amazing with our rescue dog who went through some digestive and some behavioral concerns. The care and concern the staff shows is something special. We also use the practice for dental cleanings. It’s important to keep your pets healthy and happy. We ? Prairie State!
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July 2024 by Sarah Mathew
My three dogs have been going to see Dr Natt for about two years. She’s very calm and gentle and listens to my concerns. I have never had to wait more than a few minutes past my appointment time, and prices are more reasonable than some other area vets.
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May 2024 by Melisa Torres
I came in with my sick dog. He wasn't eating, vomiting, lost weight, and lethargic. The fist lady at the front desk wasn't very friendly nor did she seem too concerned about my pets well being. She told me to "have a seat" and left me there for a good 5 minutes. She went to do some other administrative work and practically ignored me and my sick dog. A Caucasian woman came in while on her walk home- no pet in hand, and that same lady at the front desk catered to her right away, something about lab results(paperwork). It took another employee to notice me sitting there with my poor sick dog. She was more polite, but she didn't even ask the doctor if he could be seen right away. She said they were "backed" up. I was the only one in their lobby!! These people turned AWAY my poor SICK dog!! RIDICULOUS and INHUMANE!!!
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March 2024 by Camellia Hilker
I have been bringing my senior cat Audrey to Prairie State Animal Hospital for 3 years. The staff is very friendly and knowledgeable, and prices are reasonable compared to other vets in the area. I am able to get in and out for my appointments within 20-30 minutes, which is super convenient for me to be able to bring my cat during my lunch break. On a recent visit, my cat’s platelet count was unable to be read, and the office retested at no charge. I highly recommend Prairie State for kitty care!
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March 2024 by Shawnese Pettis
The staff is helpful and friendly I really appreciate them for helping when my dog gorgeous passed away they made us feel so comfortable I would like to thank the the lady at the front desk for all of her help.
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January 2024 by Pinky T.
DO NOT TAKE YOUR CATS HERE unless you want to euthanize them. In spite of 5 star ratings, the staff is mean, manipulative regarding charges, not qualified to diagnose and/or treat illnesses, and pretend to care. Poor outcomes are the common result. GO ANYWHERE ELSE for cat care. I have no personal grudge. Just saying what many patients already know. Very poor services and vets.
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October 2023 by Bob Zimmer
Great staff!
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September 2023 by Jessica D.
We've been going to Prairie State for years. Dr. Brancel cared for my childhood dog and we have taken our last three dogs and cat to them. They consistently go above and beyond. Whether it's caring for your dog at the end of its life or a new puppy who gets into trouble. All of the vets are very knowledgeable and caring. The office staff is wonderful and so helpful. Highly recommend!!
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September 2023 by Andrea Malpica
PSAH takes good care of my dog! I love the staff, and they are always extremely helpful.
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August 2023 by Laura E.
I brought my cat here 4 years ago because she was peeing outside of the box. Dr. Brancel dismissed it as behavioral and sent me home with recommendations for modifying her environment. She died of kidney failure one month later. Fast forward 4 years and my other kitty is having the same problem. I decided to give this practice the benefit of the doubt and bring my cat in, but I specifically told them I just wanted anxiety meds. This time, the vet (a woman) was not only dismissive of my knowledge of the situation, but also patronizing. She appeared unsympathetic and pushed past my wishes to not put my cat through blood draws and urine tests - all of which came back normal. She was insistent that I wasn't already doing everything at home to try and help my kitty be less anxious and stop peeing. Well here we are - $350+ later and I am no further along than I was before. The vet tech was lovely and the front desk staff is nice, but don't let that fool you into thinking you're getting adequate care for your loved pets. Don't make the same mistake I did - go somewhere else.
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June 2023 by Dave W.
Great place! Very knowledgeable, professional surgeons. Caring staff. Best animal hospital.
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January 2023 by Pauline Mumma
I took my dog for vaccinations, I definitely loved the clinic, the staff are very friendly at all times, I stay here for my dog's doctor
