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March 2024 by Keith
Very friendly, quick service. I would use again.
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March 2024 by HJ Spellman
This place is a scam and the cars are not up to par. They stole $301 out my account and lied for a month about a refund. I would not ever deal with Hertz ever again and definitely not this location in Oak Park IL. I told the young lady working there that the dealership was paying for my rental and I didn’t want any coverage and she charged me for coverage anyway. Please do not give these people your credit card or your business. Wish I could give less than one star
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March 2024 by Jody M Santos
Great car, great deals, nice people
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March 2024 by DS Greta
My experience was very good. Marcus was professional, proactive and efficient. Everyone else was friendly and professional as well.
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February 2024 by N. Shyaka Jonathan
I had a very good experience renting the car. Customer service was outstanding, provided a good and clean car, and even extended my drop off time.Highly recommend and thank you again team.Note for future customers who checked other reviews about the place and are hesitant: go for yourself and check, I had a very good experience with them.
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December 2023 by Eric S1
Fast and efficient and friendly folks here. Have used for many years
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November 2023 by David E.
I was disappointed because the office opened 15 mins late in the morning, and I had a flight to catch. The office was very cramped. The car I rented needs some type of repair to it's suspension. It was very noisy. Also the wipers blades were old and needed to be replaced. I rented from Hertz because I thought they were one of the next auto rental companies, but I was very disappointed.
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October 2023 by Olga Maldonado
Would like to rate them a 5 but they must keep in mind not everyone that walks in there it’s a generation X or Z. Although I keep myself up to date with the world changes a bit more of help was totally welcome. Needed to change the first rental since keys were not properly working, and made a horrible back side trolled noise. Second rental was a 10, love it and was satisfied finally.Customer service was attentive and friendly!
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October 2023 by Jose Sanchez
BEWARE: Fraudsters and Scammers.They kept charging my credit card for hundreds of dollars long after I returned my rental. I had to dispute this with my bank.DO NOT go there unless you want your money potentially stolen.ZERO STARS
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September 2023 by Shannon Whittington
The absolute worst experience i had. Especially the billing service. These guys charged me more rental fee when I didn't agree to have it. When i told them my insurance was paying for everything, they charged whatever they can because the payment was coming back from my insurance in which my insurance didn't cover because it was additional charges that was not included in my rental agreement. They are scammers. I highly recommend NOT going to them anymore!!!!
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August 2023 by Deborah Taylor
Please do not waste your time here. Twice I have made a reservation and came to pick up the car and was told it was not available. When asked if I can get a different car I was told I would have to pay more money. Staff is very unapologetic and thought that it was somewhat funny for me to be in this predicament again!! Yes I guess they remember me from the last time. Now I have to wait 7 to 10 days for the payment to be released from my credit card because I paid in advance. This time is very sad that hertz to allow things like this to happen. I hope the location close down soon
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August 2023 by J P
Santos offered HORRIBLE customer service. He never acknowledged that I was waiting for service when he walked in. He immediately sat down and started scrolling on his phone. He had a scowl on his face and appeared frustrated about something. I patiently waited to be serviced. Another associate walked in and immediately greeted me and asked about the type of rental I requested, personal or insurance. He told me that Santos would assist me moving forward. Santos asked for my ID and credit card which was given to him in his hand. He mumbled a few things which I asked clarity on. A couple walked in shortly after, a white male and female, and he immediately greeted them and said, "Hi, someone will be with you shortly". I immediately asked him for his name, because at that point I knew the service I received was bias, unfair and unprofessional and a review was warranted. He returned my ID by putting it on the counter, not in my hand in the manner that I gave it to him. He did not give detailed information about the rental, coverage, rules, or return information. We walked to the car, he took video footage of the and then he gave me the keys. I hope this young man receives customer service training to prevent this type of interaction with customers in the future, especially service towards black women. The process was quick, but unprofessional.Kindly,J. Patton
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August 2023 by A Houed
It was absolutely terrible! We were given a vehicle that had worn brake pads and rotors! We brought this to their attention before leaving for our trip. In which we were dismissed saying the truck had just gotten those fixed. With the brakes grinding loudly, we set out to go from Chicago to Dallas with this car as we had a funeral to attend. No compensation was given. I do not recommend anyone going here.
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August 2023 by Douglas Lindahl
Don’t rent from here.I pre-booked a car (months ago) with two child seats for my family's road trip and also called (the same day that I would pick up the car) to make sure the child seats would be there (which the man on the phone assured me that they would be) but when I arrived at the rental counter, the agent informed me that they had no child seats. I was very frustrated, as this was a critical part of our travel plans. The agent offered to give us a refund for the child seats, but that was not helpful as we still needed a way to transport our children.The employees at the car rental company were very unhelpful and showed very little interest in solving our problem (which they never managed to solve).In addition to the missing child seats, the car that we were given was not clean.
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August 2023 by Venus Pagan
I'm only giving them 1 star if I could I would give them zero stars. This place is small, smells horrible, service is so slow, cars they rent smell like smoke. I arrived here at 9AM and I'm still here waiting to get into a vehicle at 10:46AM
