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September 2024 by Abby Spatafora
The folks who work at this Hertz are responsive and helpful; I got my rental car quickly, and when I thought there was a problem with the engine (which ended up not being an issue), they were quick to work with me to resolve the issue. However, the car I was given during the initial rental was not sufficiently clean on the inside - it smelled like cigarette smoke and there were stains on the passenger seat. Also, I never received my receipt when I returned the rental car; the man I spoke with told me I should check my spam folder, but there were no emails from Hertz there.
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September 2024 by Angela
Great first experience
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August 2024 by Alexa R
big corporation and they don't have people to clean the cars ... the people who do the contracts in the offices do the cleaning too ... shame on them for making fun of the employees
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August 2024 by Debbie Henders Fini
Yup, believe the reviews. I didn't and I was left with no car. Made a reservation and showed up. The guy working was the only one there and the line went down Madison. After waiting, found out they had no cars available, even with a reservation. So...take this as a warning, check before you show up. Had to drive to O'Hare since it was now after 6pm.
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August 2024 by David Badillo
Stay away from this place they have one person working ! The place is so small and dirty and they can't even keep track of who is in line! Very unprofessional! Everyone in the place is mad at the service!
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August 2024 by chris payne
Just so everyone knows this location is not open on Saturday as the website says
I had to walk there and there was a handwritten sign saying closed Saturday so they must have done it on their own Hertz needs to be aware but either way don't believe what they tell you
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August 2024 by Dani Vargas
They got one guy working who looks like he hates his life he had everyone wait outside in the heat . I know it’s not his fault for being the only worker corporate needs to do better and supply them with more workers cause this is ridiculous this man needs a raise
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August 2024 by Dylan Corbisiero
Dirty cars and LAZY staff. The wait time is INSANE and it would be shorter if they would have the cars cleaned already and not after a person pays because now that cuts into the customer’s schedule. If my pickup is scheduled for 10AM. I expect to be out of there by 10:10-10:15 the most. Not 30-40 mins after.
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July 2024 by jerry
Currently in a car. Marcus was very helpful from our call in. Kenosha was friendly and knowledgeable. Joy was pleasant and knowledgeable and took care of me.
So far so good.
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July 2024 by Lauryn Griffin
DO NOT RENT FROM THIS HERTZ OR THE ONE ON LINCOLN , THEY WILL EDIT YOUR CONTRACT TO MAKE IT SEEM LIKE YOU HAD THE CAR LONGER THAN WHAY YOU HAD. THEN WILL STILL TAKE THE MONEY FROM YOU. I RETURNED THE CAR MARCH 29th AND THEY HAD MY CONTRACT THAT I HAD THE CAR UNTIL APRIL 5th. I HAVE BEEN CALLING THEM FOR 2 MONTHS STRAIGHT WITH NO ONE RESPONDING TO ME OR REFUNDING THE MONEY THEY OWE. DONT RENT HERE THEY WILL SCAM YOU, YOU HAVE BEEN WARNED.
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June 2024 by Gina
This place being a hole in the wall, was the first red flag. Two pieces of advice - 1. run and 2. do not rent from here. They have charged my AMEX erroneously. I should've read the reviews before hand. They will attempt to sell you insurance, the way I've read that Frontier airlines makes you check a bag that fits. You don't need the insurance. There are other more professional and reputable places you can rent a car from.
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June 2024 by Equal Society Entertainment
After experiencing an unfortunate accident, my insurance company directed me to Hertz Oak Park for a rental car. Initially, navigating the process was a bit challenging due to some paperwork issues on my end. However, the team at Hertz Oak Park displayed remarkable patience and professionalism throughout.
Despite the initial hiccups, they provided exceptional service, patiently guiding me through the process while I awaited the arrival of my credit card. The staff, particularly Marcus and Kanesha, stood out as exemplary employees, going above and beyond to ensure a smooth experience.
The rental cars were impeccably maintained and thoroughly cleaned, reflecting their commitment to customer satisfaction and safety. Their organization and attention to detail were evident at every step of the rental process.
For anyone in need of a rental car without the hassle, I highly recommend Hertz Oak Park. Their outstanding service and dedicated staff make them a top choice for reliable and stress-free car rentals.
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May 2024 by Olga C
This place has horrible service. They take a while to give you the rental. First the car I was renting it's smells bad. Second, when I returned the rental, the girl working there ignored me and let another person go before me. I said I was here first, and she refused to give me a receipt. That she will send it to the insurance. Third, she never did. They overcharged me. Fourth, I had to go in person to get the receipt for the insurance. They overcharged me and never gave me my money. I had a horrible experience with this location.
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May 2024 by Daniel Pfenniger
Excellent rented electric car (Tesla 3). No major problems over 900 km total.
The car preparation service, however, is faulty: windshield not clean, driver's door and window poorly adjusted, tire pressure sensor out of service, initial battery charge level at 45% instead of 80% .
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March 2024 by Keith
Very friendly, quick service. I would use again.
