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January 2024 by Donnica Jenkins
Everyone in the office is very polite and helpful. I visited while the office was very busy and the guys were very patient and thorough with each reservation. A few of my friends rented from this location as well and spoke highly of their service.
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January 2024 by Xavier Botana
I always try to rent with the Oak Park branch when I'm in Chicago. It's convenient to my brother's house where I stay, but they are also really accommodating with their service and the cars are always in good shape
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January 2024 by Deb Harrington
I love my local Enterprise on Chicago Ave— the staff is professional, friendly and they always go above and beyond when I rent vehicles. Special shout out to Adrian who kept things running smoothly on a recent, chaotic -10 degrees day. He juggled so many issues that happen when it’s that cold, and never stopped smiling. Kudos!
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January 2024 by JuniorGG2K
I currently have a vehicle rented from the oak park location and when I tell you Adrian is the absolute best I would highly recommend renting from the oak park location
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January 2024 by Cassandra Green
I felt doomed after having a car accident. I Drop my car off to the repair shop and then started my journey looking for a car rental with enterprise. I called 14 enterprises in one day looking for anything but a SUV or minivan. Every enterprise is different but I will say this one here really amazed me after calling them two days in a row in search of a vehicle. I was able to find a smaller vehicle, after being told that all they had were big vehicles. I had a great experience here thanks to not just one specific individual but to several of the employees. They were so nice and funny. I was at the point that I would take any car they offered me, but he got me a nice car quick. Derrick was understanding of my problems and concerns and handled them the best way possible. Thanks so much Derrick for all you did.
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January 2024 by Noreen Ryan
Service was impeccable as usual
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January 2024 by Marcus Mangum
Good. They were not accommodating much on the return. Could have helped but they chose not to. Felt lied to. The energy in the office showed theyride behavior.
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January 2024 by Brittney Perez
AMAZING team you guys seriously work great together! Excellent customer service in there! Very detailed in everything you do for the customer! Thank you ! ?
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December 2023 by Manny Chavez
Armando was great, helped me get my rental car quickly. Was personable and made the process enjoyable. Thanks for the good customer experience!
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December 2023 by Rissi Pooh
There is no option for zero stars. I currently have their rental and each time I call, the call is picked up, buttons pressed and then I am hung up on. As I write this I am still holding.. 12 minutes. This is the 5th call in a row. Also my rental was full of dog hair in the third row, not even vacuumed. I’ve just been hung up on …. Again. Right now.
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November 2023 by Steven M.
Adrian and Armando...just two of the amazing staff members at this location who are 100% hustling for their clients. There is an absolute culture of professionalism and exceptional customer service that permeates this branch. To a person, each staff member looks you in the eye and shakes your hand when the deal is done. What an absolute pleasure to being my business to this location. Blessings and prosperity to the whole team on Chicago avenue!!!
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November 2023 by Sylvia Cherry
I phone enterprise to let them know I used the toll way and how to pay the .80 dollars for it. I was connected to the department that handles tolls. I was told they didn't see anything for oweing a toll and that they would take care of it if so. Now I received a text saying I owe $26 for the toll! So enterprise lied to me. How cool is that!
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October 2023 by Kristen Murray
Upon arrival to pick up my vehicle, I was informed that there were no vehicles in the class I’d rented available. I was then informed that I would have to pay more because they only had higher class vehicles available. I expressed frustration with this because I should not be financially inconvenienced because the company doesn’t have the car I rented available. Though I explained to the associates at the location that I was upset with Enterprise and not them, Quinton Kitzman and another gentleman whose name I can’t remember stepped up and provided me with excellent customer service. I was extremely satisfied, as great customer service is hard to come by these days. Thank you Quinton!!!
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October 2023 by Abigail Parente
The Enterprise on Chicago Avenue in Oak Park is the the best location to rent a car in the Chicago area. The employees here genuinely care about providing high quality service to ensure customers are not just satisfied but happy. They do their best to make the process of picking up and returning go as smoothly as possible. I frequently use their services to rent vehicles for both work and personal purposes. I have worked more with Adrian Hernandez and Quninton but everyone there is helpful.
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September 2023 by Steven Spaeth
I rented a car from here for 1 day. I take the highway to work. On the way to work the power steering in the car went out 4-5 times, almost causing me to get into an accident. Returned the car the next day, paid $70 for a death trap. In the short time I drove it, I noticed there was no I-Pass in the car. Just got a notice that they're charging me another $28 for an unpaid toll. Absolutely unreal. Will never rent here again
