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June 2024 by Cynthia Smith
Great customer service ??
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June 2024 by Harbor Miles
This branch DOES NOT answer the phone. When the literally 1 out of 20 plus minute long attempts they do answer you are told you will be called back and it doesn’t happen. Only bank with them if you have the time and opportunity to physically visit the branch. Just tried being transferred to the branch from the 1800 number they transferred me to the automated line that hangs up on you over an hour now trying to reach the branch.
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March 2024 by Erika Tovar
Wasted time with investor that scheduled an appointment only to tell me to email documents I could have brought. After which, my emails were ignored.
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November 2023 by ばっきゃろう
I'm not sure if these other reviews are talking about the right Chase location, because I go to this one 2-3 times a month for various services and have never experienced anything close to what they describe. This is my favorite Chase location.
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August 2023 by Anne C.
Oak Park Main Chase closed its drive through banking. There is a drive up at Madison and Oak Park Avenue but wait lines are horrific. Also ridiculous to try to call and reach a live person for any kind of assistance. There is a Byline Bank in Oak Park that actually answers their phone! I am switching my accounts to that bank!
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August 2023 by Rita Sahm
The last bit of customer service ends after the person standing at the guard desk says hello. That point forward the remaining branch might as well be empty of staff. Four decade customer of Chase Bank and I honestly cannot think of additional ways the staff at this branch could be less responsive to customer needs. Employees late for scheduled appointment, return follow up calls/emails NEVER received, calls from other staff trying to sell you additional services but "sorry unable" to assist you with the service that you have request. Oh and my favorite telling you to go to website because they are unable to "verify your identity" face to face in the branch. No place but up for this dismal branch.
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July 2023 by lou campbell
Very poor customer service banker wanted me to do business in the lobby rather than take 5 minutes to look at the documents I had to open a trust fund. I've been a chase customer for over 25 years and will now consider changing banks or at least go to another branch
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June 2023 by Jim B.
I have to call Chase support weekly for one problem or another. I have been a long time 25 years, with Chase. I also have 30 other accounts from various business also with Chase. The problems vary' today it is Zelle. Chase will not interact with PNC Bank. Chase has a habit of passing the buck. On ave4rage I get on the phone and get transferred 5 times. Repeat my story each time and ultimately almost always the same outcome. "The problem is not with Chase" but it is and I have to prove it each time by getting the other party on a conference call with Chase. I waste an average of 4 hours each time. This is the worst customer service and although an huge task and a major disruption of my business I will have to leave if the don't fix this. This all started about 4 years ago probably with offshoring.
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June 2023 by Rick C
Horrible ATM drive thru.
They way they made the drive up path is so horrible to the point where it messed up my rear tires.
Avoid this chase location
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June 2023 by Gail Petrich
Terrible customer service.
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March 2023 by Dianna Trimborn
Unable to talk with a human at this branch. No option for a call back or to leave a message.
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March 2023 by Edy Ramirez
Drive through atm never works.System to scan card to enter outside business hours never works either.
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October 2022 by Erzebet Schneider
The location and employees seemed fine. It was a Monday afternoon and slow enough that I was in and out very quickly. The woman who helped me with my withdrawal was nice enough, and the employees all did a good job of not letting how bored they probably were show (too much). I was done and on my way in about five minutes.My only issue is that I when I got home, the rolls of quarters I got had other coins in them! Out of three rolls, one had a dime and another had a nickle. Not a huge discrepancy but even working in retail for years, I've rarely had rolls with the wrong coins, and never two rolls in a row.
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October 2022 by Ricky C
Horrible ATM drive thru.They way they made the drive up path is so horrible to the point where it messed up my rear tires.Avoid this chase location
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October 2022 by G.123
Sarah is attentive to client needs on the floor, and is always very cheery/helpful. Thank you!
