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January 2024 by jon cintron
I never really do reviews, but waited in drive through line for OVER 45min.. very very very slow customer service.. wasted my whole lunch break from work for a simple transaction..??♂️This branch really needs some help. Very frustrating.
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November 2023 by Adriana Taborda
Drive through took over 20 minutes. Under staffed or just really slow reps. Every time I come here it takes forever to get taken cared of. Everyone is nice, but I expect an efficient and fast service when I’m in the drive through or whenever I bank. I switched from chase and it’s night and day of a difference.
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November 2023 by Savannah Bananas
Terrible!!! Customer service is very slow, not attentive to other customers concerns!
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March 2023 by Ala Muzahem
Amal Shehadah best in custom severice alway putting a smile on my first in to the bank and I went I come she make sure she reveals my problem
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January 2023 by annette schumers
Love my bank , always help me.
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October 2022 by Jas Wisniewski
To: Kim, if you see this, just wanted to say thank you!!!
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September 2022 by Ruth Eiland
Good customer service. Nice clean .
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August 2022 by Yuri Flores
This bank took my money atm is ridiculous it doesn't work don't come to this bank they steal your money and say is bank error i want my money
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June 2022 by Cuddie Loving
Always a pleasure when i good withdraw money. They put a smiley face on my envelope.???
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June 2022 by Megan K.
This lady refused to help me because I didn't have an appointment. She also refused to let me speak to a manager and refused to call someone above her. I had an issue a few weeks before and the manager never called me either. What kind of place are they running here ?? Awful customer service.
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May 2022 by Mark R.
If they run there bank like they run there credit card leave your money in your car and only go in if serving cookies or coffee! There credit cancel auto payment and blames you after a promotional transfer transaction!!!!! You give them bank information to take out of and they continually try to change to their u s bank instead of outside bank I have requested! Rhonda the manager of the credit department is extremely rude and condescending! Nichole was less than less helpful. Carol the first person I spoke was courteous and helpful. She even admitted in the first place that it was just an error and all is well until previously mentioned supervisor and manager said my fault! My recommendation for everyone DO NOT go near a US Bank facility if you care about your family and finances! Definitely do not use there credit card! Too bad it's associated with US Bank. I used to like going there.
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February 2022 by Cheryl B.
Long lines and ONE Teller on a Saturday. Poor In what world should this be good service!
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November 2021 by Matt B
Came into this branch to speak to a bank about my account being locked after the 800 number told me I need to come in. I waited around for 1/2 hour to speak to a banker and walked out. Also, the bank took $15,000 of my money that I have been denied numerous times because of fraud.
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November 2021 by Jesse Q.
So I was worried about this branch with all the terrible reviews but I was staying at the Hilton so I decided to get a advance on my credit card which I've done hundreds of times but this teller told me since I wasnt a customer of us bank I could only get half the amount I was seeking I asked who's decision was that she said hers I advised her that was a very unpleasant way to provide customer service she smiled and said nothing I walked out of the branch and have never stepped in another branch since all because this lady "thought " she had power over my money
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September 2021 by Yuri Lara
This bank took my money atm is ridiculous it doesn't work don't come to this bank they steal your money and say is bank error i want my money
