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February 2024 by Amari
Love how clean and well lit this location is!! The staff are amazing too!
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January 2024 by Janie Lenoir
MARK JACKSON GAVE THE BEST SERVICE EVER I HIGHLY RECOMMEND HIS SERVICE ALWAYS. HE DESERVES THE HIGHEST RATE.THANKS MARK.
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January 2024 by Linda Chicago
The worst property manager ever .He is rude ,he says one thing never is true when it comes to pricing of your locker .The price will change without warning during the year .My price went up substantially.
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January 2024 by Suzy Mitchell
I pay over $300/month for storage space at this location. Headed over to put luggage in my storage unit on Tues 1/2/2024 at 12:00pm on my lunch break. Repeatedly put my code in, the building's roller door went up a couple inches & fell back down. Threw my car into reverse, parked, walked up to the office door - office door is locked, office is empty, lights are off, no note with a return time. I called, left a voicemail, waited around in my car for 45min - no reply, no one returned to the office. Two other customers pulled up & attempted to access the building as well. I wasted my lunch hour on an errand I couldn't complete. Per Public Storage's website, this location supposedly has a property manager onsite... except there's no one onsite and I have no access to the building, my storage unit, and belongings. I don't know how Public Storage can call itself "the leading provider of storage units for personal, business and vehicle needs," and have no one onsite during business hours, no notice posted that the entrance door requires service/is broken, no signage up that an employee will be back at a specific time, and the office phone isn't forwarded to live agents for customers who need assistance in real time.I've been home for almost 3 hours - still no call back re: when I can expect access to my storage unit & belongings.Update: I've raised my rating from one star to three stars - the DM called me, discussed the faulty door, flex hours & that staff are in-office intermittently, that the door should be repaired within the next day or so, and offered a credit for the inconvenience.
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December 2023 by pravion demus
It was a great experience. customer service good. Storage unit nice and big.
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December 2023 by elizabeth reynolds
Very good customer service. Answered all my questions
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November 2023 by Delshawndra McBride
I would like to thank Mark he was very helpful and explained everything down to the T..... really appreciate it great customer service
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November 2023 by Marie Jackson
Mark jackson was the best :) Great customer service …great knowledge of storage space ..fast service ty !
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October 2023 by Jakalynne Gosnell
I like it a lot so far the only issue I have is the doors don’t have safe latches. In previous storage spaces I’ve used you roll the door up and it catches - here you have to pull back the metal on the track to jam the door up (I was told to do so by staff after I first used it, rolled it up and the door fell back down on me because it had no stops) I’ve already had issues trying to get it to stay and I’m scared to catch my fingers in it doing it this way, the door isn’t made to work this way it should have safe stops. Might just be my unit I’m not sure but I worry about getting caught in the track or door
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August 2023 by Rhonda T.
Great customer service, love the mobile app, ease in dropping off and picking up, good price
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August 2023 by Bernadette Wnek Neal
During a very stressful time, it's been a blessing working with Mark. He listened to our problem, gave solutions, and went above what I had expected in terms of customer service. He was calming, positive, and great to work with. Thank you Mark! Your help is appreciated!!!
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August 2023 by brazil king
Really clean facility love going there. I’m always helped by a worker there’s named mark. Even when I’m having a stressful day the guy can put a smile on your face.
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August 2023 by Ada Mcbride
Very professional and clean facility employee Mark is nice and respectful
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May 2023 by Domain Depot
Andrew's job of customer service is five stars top-notch, I highly recommend him.
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May 2023 by Greg
Had a great experience with Andrew at the Oak Lawn store. I had many questions and Andrew took the time to answer them all. He was a great representative of the company, excellent customer service skills.
