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September 2024 by Sarah Batka
I will NOT return to this or any other MyEyeDr location after seeing this. Staff was nice, tech was approachable, kept on schedule, Dr was thoughtful, but when I get to the point where you try on your contact lenses in the office, I see this. The counter is visibly dirty and OMG the carpet, absolutely FILTHY. Bathrooms also not cleaned. I paid for my service and then asked for an office manager who's not there today of course, and so I asked the receptionist to come and take a walk with me and I show her this and she's like I know, you're not the first person. We've been telling corporate we need new carpet, They don't have a cleaning lady blah blah blah and I know it's not the poor receptionist's fault but Jesus Christ. And I was like well anybody can wipe off a counter, there is no reason for THAT not to be sanitary.
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August 2024 by Tammy Allen
I’m still kind of in shock, I scheduled an appointment for 9:00 am on Monday as instructed by the doctor I saw at urgent care, I was treated for a swollen eyelid and given antibiotics and told to follow up with my eye doctor, I just received a call asking me rather condescendingly as to why I’m scheduling an appointment since I’ve already had my annual exam. So I explained, and was told “oh , that’s a medical appointment and the dr only sees medical appointments at certain times, and your insurance isn’t accepted for a medical appointment you have to pay out of pocket. I felt confused, I assumed a medical appointment was the same as an eye exam appointment, I mean it’s all medical isn’t it? I was diagnosed with dry eyes syndrome per my last “eye exam “ and prescribed treatments,which is what the urgent care doctor believes is the cause of my swollen painful eyelid , and to made to feel terrible about having the insurance I have (medicade) is not right, I am a cancer patient, and a senior citizen, and to be spoken to like I’m an idiot is unacceptable , I am upset about this treatment and I was very happy with it prior to this incident, both my exams were wonderful experiences, as I stated I’m in shock, and now I feel that I have to find another provider for my eye care .
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July 2024 by Colleen Pochyly
Staff and doctor are great but the facility is gross. Not clean at all. Last time here cause it’s too icky
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June 2024 by Bernice Charles-hoover
This was my first visit at this Oaklawn location today I have to say everything was great from Dr. Austin, the reception at the desk and the young lady Jarlese who help me pick out a pair of prescription glasses I am very thankful for receiving such great service
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May 2024 by mona Abdalla
This was my first time visiting myEyeDr in oak lawn I have the best experience ever with dr Dr. Ammar Jawdi he is very good he did my Eye exam very good he is great they have the best doctor and staff the nurses was sooo nice and friendly I highly recommended they are the best place to get your eyes checked great experience thank you so much Dr Dr. Ammar Jawdi you the best highly recommended for friends and family ?????????
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March 2024 by kim usher
Another office discriminating against people with state insurance. How can you see the doctor only during the morning hours if you have to work. But others with private insurance can schedule appointments anytime. How is that legal.
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March 2024 by Jasmine Razo
Repetitive cancelation. Not ideal for young patients using Medcaid, as it felt that they avoid those patients by only doing morning appts. Then the office canceling the appts, with no flexibility for working parents and FT students. Especially, you inform them that your child is missing school for this appt. That they canceled an hour before.
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December 2023 by monica galik
Great experience from the moment I walked in! Everyone was extremely friendly and knowledgeable! Dr Austin made sure all my questions were answered and was extremely informative. I felt comfortable the whole time and like I was in great hands. There is an amazing team here!
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November 2023 by Wendy Fracassi
I’m a Veteran and here on Veterans Day. No discount!Not even 10%. Last time I come here!
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October 2023 by Mel F
I have brought my daughter to this location for her yearly exam for the last 4 years and have always been very happy with their services to her, She has never needed glasses, so her appointments are fairly short. I finally scheduled an appointment for myself and am EXTREMELY pleased with everything from the booking process, to picking up my glasses. I wasn't able to enter my insurance online, but the rep from the office was able to help me complete the process over the phone. The front desk person was inviting and polite and was actually the person that started my exam and offered photos of my eyes, explaining it was an option not covered by my insurance and telling the cost up-front. Dr. Austin was very professional and patient, explaining everything about my eye exam and what options were available to me. When it came time to select frames for my new glasses, Geron was so patient and helpful, also walking me through all of the options and upgrades, not over selling or pushing me into a price I wasn't comfortable with. He helped me to pick a pair that I liked and worked well for my face. They sent an email when my glasses were ready for pick-up. I went in and my glasses were perfect, no need for resizing, although the friendly woman at the desk was ready to do just that, if needed. Honestly a stellar place for quick, polite and professional services!
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September 2023 by annette schumers
Great service, efficient staff, clean lots of specials and deals.
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September 2023 by Jamarrion Kelly
Professional staff who are very helpful and nice. Frame selection could be better.
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September 2023 by P Silva
Great customer service with very helpful ways. Great great staff.
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September 2023 by Nichole Wlodarski
Very unorganized, if I didn’t have to go there for my insurance I wouldn’t.
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May 2023 by Upset
We had two appointments this Wednesday it took a month and half for it and the front office lady left me a message on Tuesday and CANCELLED IT! She’s like to bad you didn’t confirm with us so we replaced you. Rude and unprofessional I said don’t, I am coming and she no you are not cause we cancelled it and someone else is coming. Wow just WOW doctor is awesome and it’s sad he has staff like that working negatively turning Away clients.
