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December 2023 by john martin
Do not use this location. My mother was mistreated at this location. A Government payment was held andnow they froze her account. Deposits from the US Treasurey is to be directly deposited. They can not tell us anything other than it's frozen. Bulls#it. Let a lighter skin person come in here and watch how they get royal treatment. Damn shame favoritism still exist. Avoiding using R WORD. but thats how it seems. ILLEGALLY RAN LOCATION
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October 2023 by Jacqueline Mason
Old National Bank Employees are so very polite and friendly and very helpful. Any questions you have they are ready to help. Also the Staffing manager always welcome at the door. I just love bnk at Old National Bank ?
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October 2023 by Kewane Jones
Take a Day for your cash deposit to hit your card. I do not like that, if I need my Money in a HURRY!!
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October 2023 by ALABAADI002
Rude and not helpful
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September 2023 by GimcParody 1224
I came in as soon as the bank opened on a Saturday Morning with issues about a fraudulent charge. The teller seemed to have a bit of an attitude, upon entering. However, Hiram was nothing short of amazing with the extent of information he had and was willing to share.
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June 2023 by Mae Ferguson
Whenever you try calling to speak to an associate you are unable to speak to anyone. Associates are not friendly at all they act like they don't care and they are just there to get their paycheck. I have been banking with this account since 1976 and have watch ot change from Standard to First Midwest and never had any issues until Old National took over. I think it is now time for me to move on.
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April 2023 by Lynette Messina
This is a bank that really puts their customers first . One morning , the atm did not dispense a huge chunk of money . When I went inside to dispute the situation , Lorene (floater banker ) was very kind and understood that I was in a panic and a rush . My toddler was also throwing a tantrum in the bank so you could imagine how embarrassed I was . She filed the claim immediately and gave me her card just in case . The next day , I think it was the manager or another banker calling me to check in on me and reassured me that everything was going to be fine since other customers had the same problem . I got my money back less than the time expected. Thank you again for thinking about the customers .
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March 2023 by Edward Young
So the lady tells me, my wife can not endorse a check over to me without her being on the account; I did not cash out, I tried to deposit, I did not know you can not endorse over a check to someone else especially your spouse; She not on my account so Old National in Oak Lawn did not deposit the check, this is new me after being married for over 14yrs, with separate account with different banks; Chase, 5/3 Bank will do it so why is Old National Bank different. Racist employees in that facility. I have been first Midwest customer for over 40 years, this facility is one of the racist facility to African American or maybe its me, the drive thru do not know how to talk to customers and need to be retrain or find them another job; I will go back to my regular facility that knows me; I won't be going this facility anymore; My name is Edward Young, if you want to have a conversation, I will point out the ladies with the bad attitude, but it's no need because I won't be coming back to Oak Lawn; Very bad taste Old National Bank;
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January 2023 by Kionna Tolivar
This is the worst bank ever!!!!!!!! They are rude, they don’t assist you, and they don’t answer the phone. The service is just flat out terrible.
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January 2022 by Diane C.
I lefted a bank that was very progressive for a bank that has not come out of the cave man era...please please if you don't want your money stuck somewhere it is difficult to get something as f******** simple as how much is in your checking account....THIS IS NOT THE PLACE FOR YOU!!! FIRST MIDWEST BANK IS A NIGHTMARE!!!!!!!!!
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November 2021 by Wayne Allen Sallee
Great ?????
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May 2021 by kelly brunner
After waiting for 10 mins on the phone to find out if it was open, I was told yes...GUESS WHAT IT'S CLOSED,WHOLE BANK! how do you NOT KNOW THIS???? Great customer service, as usual
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November 2019 by Almonds Mountain
I went to this branch at 9:05am Waiting 40 minutes on the reception to meet the Customer Services I walked away without getting my service.So HR Manager FirstMidwest bank if you said you open at 9:00amemployee should be on their office at 9:00am.
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September 2019 by Barb Hall
Nice bank
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March 2019 by Alex S.
so I have banked both with small banks and large banks....recently my business was with Norstates Bank which was bought out by first midwest. about 2 months in I've noticed this is a horrible place to do business with. 2 weeks I can't pay bills online and apparently one of my former employees is the only one authorized to make changes to my account. garbage.
