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February 2024 by Cris O
This is my first time using this location, and I was very impressed with the customer service. Very professional and knowledgeable representatives. I was initially assisted by Victor who provided an amazing customer experience. Overall 5 stars, as the customer service was excellent from the time I walked in, to the service provided when dropping off the rental.
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February 2024 by Isabella Peterson
Driving in from GA on a one-way rental, our experience with Enterprise was top-notch. The team's kindness and professionalism stood out, and when we dropped off the vehicle, Zoey went above and beyond by driving us to our destination. Truly exceptional service!
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January 2024 by Steve Crook
Zoe was great to deal with!
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January 2024 by PeaceB S.
I rented a vehicle through my insurance claim and they charged me 2400 for 62 days that was expensive then turned around and charged me 1500 for another all I want is a Uber rental and they can't even call you or answer the phone. The one I went to was in Oak Park never getting none of my deposits back
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January 2024 by Brian
First time doing business with Enterprise and I gotta say, the team at this location were great! Everyone that I interacted with (Deon, Marcos, Vic, Danny, Mario, and another young woman who’s name I did not catch (sorry)), whether over the phone or in person during my time using this service were fantastic to work with. Everyone was kind, professional, informative and made me feel at ease with any questions or concerns I had.
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January 2024 by Michelle Rodriguez
Had a great experience from the moment I called and spoke to Marcos which was super professional, very nice and helped me get in a rental quick . I was then brought to another gentlemen name Deon which I did paper work with and he took me to my rental and I have to give him credit for the professionalism he showed and he definitely made my experience fast and easy . I have to say over all this is the best place to get a fast rental , quick and easy with amazing workers that love what they do . When I turned in my rental I was greeted again and taken care of by Marcos it was quick and pleasant . Thank you again Marcos and Deon for the great experience . I totally recommend this place and would recommend it to everyone else also u won’t regret it .
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January 2024 by Jimmy Chang
The team was very informational and friendly
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January 2024 by Ms. Melodie R. Shaw
Prompt, Courteous and Extremely informative and Professional
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January 2024 by Kim Morris
Everytime I come and rent a vehicle I am always greeted by the staff with a warm welcome. Also they get you in an out efficiently. The staff deserves a raise!
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December 2023 by Theresa P.
So helpful! Every staff member. Courteous and went way above to help me. Theresa Pell
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December 2023 by Denise Y. Frazier
The Southwest Highway location in Chicago is my Go-To Rental place. My experience there has been perfect. This last time on November 2, 2023, went off without any problems. Knowledgeable, friendly, helpful service. The associate took time to make sure I knew about the special features in the car. Never pushy about buying any other add On's.The associate even remembered me by name when I returned the car. Sorry I lost her card so that I could have given her name. Most pleased.
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December 2023 by joe smooth
The service was very professional and Marcos was very helpful with getting me check out and on my way in a timely fashion ?
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December 2023 by Gloria Smith
They are always professional and courteous.
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December 2023 by Roy Griffin
Customer service was excellent!
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December 2023 by Michelle Jonas
This was a less than perfect rental experience. Even though ERAC confirmed my rental the day before my arrival, there was not a vehicle available for me when arrived. After waiting 30 minutes, I was offered a much larger vehicle than my requested rental. While the vehicle was nicely equipped, the interior windows were filthy dirty - couldn't see the vehicle in front of me, at a traffic stop, facing direct sun. The staff @ the Oak Lawn branch were kind & professional the entire time.
