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September 2024 by Monica Davis
Guess what? Returned for a second vehicle and received the same great service . Thanks for the excellent treatment Kevin Campbell! Continue to treat customers the way you do!
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September 2024 by Lorena Marmolejo G
Excellent service from Nicole and Alberto!!! I bought my first car and she was my salesperson. She helped me very well and explained everything in detail: warranties, coverage, interest rates, etc. I highly recommend this dealership.
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September 2024 by John
Had an awesome experience here great dealership overall. Danny was very helpful and knowledgeable in finding me the perfect vehicle. Whole process was smooth from start to finish. Highly recommend this dealership.
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September 2024 by Louidajean Payton
Noor was soo attentive to our needs and very patient. He was able to help us make a great decision for our son. We will be back.
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September 2024 by Jerrit Payton
Noor was incredibly patient and informative. As many salesmen can come on too strong, he was personable and honest with helping me get my first car, an important investment for me. I’d suggest him to anyone looking to get a car, regardless of experience!
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September 2024 by Rosalina Alvarado
I am editing my original post because I was pressured by the sales representative Jose Sanchez to leave a good review before the sale was even finalized. The day of the sale he grabbed my phone from my hands and insisted I leave him a good review. I felt uncomfortable so I left a review so he could stop pestering me. My overall experience at Ed Napleton Honda in Oak Lawn was disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly declined.
The finance phase with Monica was frustrating. Her repeated warnings about the lengthy process lacked the professionalism and empathy expected for a significant purchase like a $40K+ vehicle. She often ignored me, adding to the frustration of spending nearly six hours at the dealership.
The unavailability of the leasing agent or general manager forced me to return another day, an inconvenience that should have been avoided. Despite assurances that Jose would handle the proof of payoff for my trade-in, I have been repeatedly contacted to provide it myself. This has become disruptive, with numerous calls and texts interrupting my workday.
These issues overshadowed my initial intention to return and purchase another vehicle. While Jose's service was commendable, the problems with Monica and the subsequent hassle have left me questioning the dealership's ability to provide a consistent and satisfactory experience.
I am deeply frustrated by the lack of communication and the unprofessional handling of my concerns. The excessive follow-ups have been intrusive, making an already stressful process even more burdensome. This has not only deterred me from returning but also compelled me to share my experience widely and escalate the matter to Honda corporate. I expected a seamless transaction and encountered a series of avoidable obstacles that significantly impacted my trust in this dealership.
I've contacted both sales managers and have not received a call or email back. When a salesperson wants to make a sale, everyone is more than willing to go above and beyond to ensure a sale is made. Once the purchase is completed, all lack of effort, professionalism, and follow-up go out the window.
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September 2024 by Alyssa Lopez
Thanks to Sean in sales and Monica in finance at ed Napleton for helping and being amazing
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September 2024 by Ben Buss
We had a great experience. Monica in finance and Sean in sales. They were both amazing
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September 2024 by Aleph Vasquez
My recent experience at Ed Napleton Honda in Oak Lawn was disappointing. Although it started well with our sales representative, Jose Sanchez, who was patient and communicative, the situation quickly declined.
The finance phase with Monica was frustrating. Her repeated warnings about the lengthy process lacked the professionalism and empathy expected for a significant purchase like a $40K+ vehicle. She often ignored me, adding to the frustration of spending nearly six hours at the dealership.
The unavailability of the leasing agent or general manager forced me to return another day, an inconvenience that should have been avoided. Despite assurances that Jose would handle the proof of payoff for my trade-in, I have been repeatedly contacted to provide it myself. This has become disruptive, with numerous calls and texts interrupting my workday.
These issues overshadowed my initial intention to return and purchase another vehicle. While Jose's service was commendable, the problems with Monica and the subsequent hassle have left me questioning the dealership's ability to provide a consistent and satisfactory experience.
I am deeply frustrated by the lack of communication and the unprofessional handling of my concerns. The excessive follow-ups have been intrusive, making an already stressful process even more burdensome. This has not only deterred me from returning but also compelled me to share my experience widely and escalate the matter to Honda corporate. I expected a seamless transaction and encountered a series of avoidable obstacles that significantly impacted my trust in this dealership.
I've contacted both sales managers and have not received a call or email back. When a salesperson wants to make a sale, everyone is more than willing to go above and beyond to ensure a sale is made. Once the purchase is completed, all lack of effort, professionalism, and follow-up go out the window.
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September 2024 by Raul Villalpando
Thank you Sean P for all your help
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September 2024 by Raquel Bey
Kevin was a phenomenal help. Took his time and had a lot of patience. Give this man a raise!! Thanks again.
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September 2024 by Autumn bell
Jacob was the best!!!!!!
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September 2024 by fernie tafolla
José Sánchez is great
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September 2024 by agui agui
Jose Sanchez
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August 2024 by Rebecca Szarzynski
Kevin C was amazing!!!!!! Everything was wonderful & everyone was lovely. Thank you!!
