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February 2024 by Khadizah Brown
I have been coming here since I moved in the area, and I have always had an amazing experience with the people hereToday I came in for an Oil Change and tire rotation and William Palaima is amazing and the men that does the work are GREAT at what they doHe made sure that everything I asked for was done properly, and professionalI will continue to put my trust in the people that work here It’s very hard to find a business nowadays that’s not trying to rip you offEspecially being a woman, that you can feel you can trust what they say they gonna do they’re doing itPLEASE ?? CONTINUE TO BE A GOOD BUSINESS WITH HONESTY FOR THE COMMUNITY & the people in itGod Bless ?Services: Tires
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February 2024 by Terri Candra
Guys are always awesome here. Especially Bill & Rocco.Ron says thanks ?
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February 2024 by Joy Vitiritti
These guys are awesome! They got my car fixed quickly and dropped it off to my house when it was done. Great job Guys!! Keep up the good work
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December 2023 by Tim Folliard
I visited the CarX on 107th and Cicero in Oak Lawn, IL and they were amazing. That new manager went way out of his way to accommodate everyone and the staff was outstanding. These are great employees and they deserve recognition for the work they do.
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November 2023 by raul robles
Disappointed for 1st time customer. Only two stars since they changed the oil. Came in to get oil change with tires rotated. Got the oil changed and tires didn't get rotated. Seemed like employee didn't want to for some reason idk why? The guy in the office was cool though.
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October 2023 by Dixie Torres
BILL IS very rude, refused to put our car up to show us repairs and old parts.When he does do it after a long argument he drives our car recklessly into the shop hitting our tire.All this is recorded. He tells us not to come back there and says you can call management I don't care. Afew days ago we reported him cause he was yelling on the phone in a very intimidating manner. The district manager Mario called us back and it's evident he didn't reprimand Bill at all. MARIO AS A DISTRICT MANAGER WAS ALSO LACKING ANY TRAINING in customer service on crx policies.This all has been reported to MONRO. Our van was at the shop 3 times for the same diagnosis in a week in a half only to call me with a diagnosis days later in which thatpart was previously installed in 2021 whichMario refuses to look at our proof from carx and with invoices and our credit card payment. But he stated it was never replaced.Then he states He refuses to talk to me cause I want to talk about the proof of invoices We have sent him and he refuse to read the proof. Carx doesn't keep good records beware of carx they will deceive you and say they replaced a part and didn't. Even after We had our invoices proof they didn't take accountability for their deceit.Recordkeeping, customer service or compassion as to how many times returning forr the same diagnosis.I would not return to carx but they're responsible and We had no choice. Now we have to hold cax Bill responsible for his actions day of picking up our car and as we have stated in our opinion people beware of carx customer service and management they don't hold employees accountable. Assumptions made by management when they should read and investigate when a customer gives them the burden of proof and an expert mechanic states a part is the original but yet we got deceived by carx on pulaski too. On one invoice they only stated they installed 1 part but we also had other paper work that proved otherwise. GO anywhere but here if you want an honest diagnosis, respect, good communication and a duty of care to you as the customer and your car. Lastly no authorization was given to carx oaklawn to repair the van, we insisted on them to investigate the issue of the part that we previously pd. For that they state wasn't replaced. Once we got got the call "your car is ready to be picked up it's done" and gave us a lower price than the estimate sent by tex 2 days before issues are WE NEVER AUTHORIZED AND AGREED ON THE REPAIR. WE HAD NO CHOICE TO GET OUR VAN, BUT WE WILL DEMAND THIS BE INVESTIGATED .THEY TOTALLY ignored the request made by us to read and understand our concerns to be deceived by the same part pd. And not put on the van previously.
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October 2023 by Lauri Valentin
Had light going off in newly acquired used car. They found the problem immediately, fixed it and charge me nothing saying come back when you really need us! Also alerted me to inaccuracies on vehicle history.
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August 2023 by Joey Mak
My heat shield was rattling because of a loose screw. Got same-day service and was done in 30 mins. They didn’t charge me and the guy working up front was really nice. I will go back. 5 stars
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July 2023 by Kenneth Pelehac
BEWARE of using Car-X in Oak Lawn, IL.Brought in a vehicle w/ only 34k miles for brake warning light check. There were no reported braking issues. Was later told it needed new brake pads and rotors for over $800. Upon returning for pickup, was told that they couldn't reset brake warning light due to faulty brake warning sensor. So the brake warning light is still on. It is highly unlikely that a vehicle that was braking just fine w/ only 34k miles needed new brake pads and rotors. It only had a faulty sensor. But they decided to go ahead and scam someone out of over $800.Service: Brakes
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July 2023 by Dee Evans
They fit us in last minute and was able to fix my auto that day, despite working short handed... thanks for good service
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July 2023 by Ken P.
Brought in a vehicle w/ only 34k miles for brake warning light check. Was told that it needed new brake pads and rotors for over $800. Upon returning for vehicle was told that they couldn't reset brake warning light because it was faulty. So it is still on. It is highly unlikely that this vehicle with only 34k miles needed new brake pads and rotors, and the only real problem was a faulty sensor. But they decided they could scam someone out of over $800.
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June 2023 by Mark Gritton
The crew at Car-X have done a good job with my Jeep Commander. Ì needed an oil change and the washer nozzles for the wind shield wssh hooked up. They did a professional job and the Jeep was fixed when promised...Good job guys!!!.
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May 2023 by Aracely Diaz
I was there 4/21/23 about 6ish P.M. I called before going in due to being pulled over on the road on a flat tire with a nail stuck in it. When calling Q was very helpful. When arriving service was great and fast. Got home safe after getting my flat tire fixed. I was alone and a ways from home. Thank you & greatly appreciate it!Service: Tires
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March 2023 by India
EXCELLENT!!! Rocco took grade A care of our vehicle, we brought it in to get cam position shaft fixed and hub bearings. Not only did Rocco fix it he did a thorough inspection and explained everything that was needed to know. Im really BIG on customer service and this place got it!!! Q and Rocco was very friendly and very knowledgeable and answered every question in full !!! i would definitely get our vehicle serviced here again RECOMMEND!!!!
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March 2023 by John Shibovich
Aquate, the manager, was extremely kind, helpful and understanding. He and his staff rectified the problem with my wife's car and strived to make it right. Top notch service from someone who takes pride in their work and who goes out of their way to ensure customer satisfaction. Would highly recommend this establishment to anyone.Services: Auto engine diagnostic
