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August 2024 by Jessica Miller
I absolutely live this place... the people are so nice and friendly and tell you exactly what is wrong with your car!!! I highly recommend!!!!!
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August 2024 by Betsy Culver
Bill was awesome. I had screw my tire. Everybody was closed. Their open sign was still on and he fixed my flat for me. It was a last minute stop right before they closed.
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July 2024 by Daniel Curran
Super helpful and friendly
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July 2024 by Deisy Viviana Perez Rico
Bill is very helpful, he makes all the process easy and made me feel comfortable
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July 2024 by victoria harris
I went to this coming to simply ask for assistance with my wheel bearing. I needed to be told which wheel needed the service. I ask if they can lift my car to tell me what side it was. They have the equipment and can indeed do the service The inspection of the vehicle is a free. However, I was told by BILL who is the manager that he will not inspect my car unless they were the ones providing the service. I was even willing to pay for an inspection and still was turned down. I will be contacting the corporate office and writing a email of dismissal and disservice! I do not recommend!
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May 2024 by Autum M. Kenney, LMT
Never going to CarX again. They wanted to charge me three grand for a freaking tune-up. The guys I trust are all retired, and now they just want to do you off. Took the car to Wally at The Mechanics for a second opinion, $250 worth of work.
**********Old review below*******
Ray and Nick came thru for me again!
Last year they completely rebuilt a 2003 Saturn I inherited, and they are always honest about what repairs are necessary and which ones can wait.
LOVE YOU GUYS!
I've been having my car worked on here since I learned to drive 20+ years ago. These are my guys! You can't fake integrity, and these guys have more than earned my trust.
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May 2024 by Nephtali Moreno
Very honest people
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March 2024 by Mister J
Great customer service
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February 2024 by Faith C
I have been coming here since I moved in the area, and I have always had an amazing experience with the people here
Today I came in for an Oil Change and tire rotation and William Palaima is amazing and the men that does the work are GREAT at what they do
He made sure that everything I asked for was done properly, and professional
I will continue to put my trust in the people that work here It’s very hard to find a business nowadays that’s not trying to rip you off
Especially being a woman, that you can feel you can trust what they say they gonna do they’re doing it
PLEASE ?? CONTINUE TO BE A GOOD BUSINESS WITH HONESTY FOR THE COMMUNITY & the people in it
God Bless ?
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February 2024 by Khadizah Brown
I have been coming here since I moved in the area, and I have always had an amazing experience with the people hereToday I came in for an Oil Change and tire rotation and William Palaima is amazing and the men that does the work are GREAT at what they doHe made sure that everything I asked for was done properly, and professionalI will continue to put my trust in the people that work here It’s very hard to find a business nowadays that’s not trying to rip you offEspecially being a woman, that you can feel you can trust what they say they gonna do they’re doing itPLEASE ?? CONTINUE TO BE A GOOD BUSINESS WITH HONESTY FOR THE COMMUNITY & the people in itGod Bless ?Services: Tires
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February 2024 by Terri Candra
Guys are always awesome here. Especially Bill & Rocco.Ron says thanks ?
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February 2024 by Joy Vitiritti
These guys are awesome! They got my car fixed quickly and dropped it off to my house when it was done. Great job Guys!! Keep up the good work
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December 2023 by Tim Folliard
I visited the CarX on 107th and Cicero in Oak Lawn, IL and they were amazing. That new manager went way out of his way to accommodate everyone and the staff was outstanding. These are great employees and they deserve recognition for the work they do.
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November 2023 by raul robles
Disappointed for 1st time customer. Only two stars since they changed the oil. Came in to get oil change with tires rotated. Got the oil changed and tires didn't get rotated. Seemed like employee didn't want to for some reason idk why? The guy in the office was cool though.
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October 2023 by Dixie Torres
BILL IS very rude, refused to put our car up to show us repairs and old parts.When he does do it after a long argument he drives our car recklessly into the shop hitting our tire.All this is recorded. He tells us not to come back there and says you can call management I don't care. Afew days ago we reported him cause he was yelling on the phone in a very intimidating manner. The district manager Mario called us back and it's evident he didn't reprimand Bill at all. MARIO AS A DISTRICT MANAGER WAS ALSO LACKING ANY TRAINING in customer service on crx policies.This all has been reported to MONRO. Our van was at the shop 3 times for the same diagnosis in a week in a half only to call me with a diagnosis days later in which thatpart was previously installed in 2021 whichMario refuses to look at our proof from carx and with invoices and our credit card payment. But he stated it was never replaced.Then he states He refuses to talk to me cause I want to talk about the proof of invoices We have sent him and he refuse to read the proof. Carx doesn't keep good records beware of carx they will deceive you and say they replaced a part and didn't. Even after We had our invoices proof they didn't take accountability for their deceit.Recordkeeping, customer service or compassion as to how many times returning forr the same diagnosis.I would not return to carx but they're responsible and We had no choice. Now we have to hold cax Bill responsible for his actions day of picking up our car and as we have stated in our opinion people beware of carx customer service and management they don't hold employees accountable. Assumptions made by management when they should read and investigate when a customer gives them the burden of proof and an expert mechanic states a part is the original but yet we got deceived by carx on pulaski too. On one invoice they only stated they installed 1 part but we also had other paper work that proved otherwise. GO anywhere but here if you want an honest diagnosis, respect, good communication and a duty of care to you as the customer and your car. Lastly no authorization was given to carx oaklawn to repair the van, we insisted on them to investigate the issue of the part that we previously pd. For that they state wasn't replaced. Once we got got the call "your car is ready to be picked up it's done" and gave us a lower price than the estimate sent by tex 2 days before issues are WE NEVER AUTHORIZED AND AGREED ON THE REPAIR. WE HAD NO CHOICE TO GET OUR VAN, BUT WE WILL DEMAND THIS BE INVESTIGATED .THEY TOTALLY ignored the request made by us to read and understand our concerns to be deceived by the same part pd. And not put on the van previously.
