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November 2019 by Scott S.
You would be hard pressed to find better than Dr. Walter Atkinson; he is friendly, knowledgeable, just the consummate professional. The staff isn't always what one might want, but the majority of its members are quite nice and helpful. There is a wide selection of frames, etc., but much of the product could be considered a bit pricey.
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April 2019 by Jean M Kobelt
Incredibly fast and thorough appointment! Thank you Sandy for going above and beyond.
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April 2019 by Ryan Primeau
Not willing to fix broken frame for someone out of town without making an appointment with the optometrist. The local walmart put my lens in a new frame on the spot. Avoid this place.
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November 2018 by Dee Hanne
A big selection of glasses to choose from. The tech that helped with contacts did not know how to help a new contact lens user. It took more than one visit. Doctors knowledgeable. I learned more than I ever had about my own eyes.
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December 2017 by Bobby B.
I have been going to this establishment for four years, and was gradually unhappy with the customer service. Let me be clear- the doctors are great. They explain things really well and treat a customer right. The contrast is with the front desk. They were very rude to me on a few occasions, and were extremely rude to my wife when she called to make an appointment. At first, I brushed this off as them having a bad day. Unfortunately, the next year it was the same. It was so unprofessional and uncalled for that we made an appointment with the eye doctor down the street instead.
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November 2017 by Tish
service was a little slow but the staff was extremely friendly , they have some great deals and will do everything they can to help you get what you want you want!!!
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April 2017 by Tony W.
I've been going to this place for yrs since it was eye world and you can get them made in store same day!! Now they switched to my eye dr company and I'm paying more for my glasses , been three weeks waiting for my glasses to come in and still not in !! Now you have to pay to get the pic of your eyes .. I have great insurance .. very dissatisfied and disappointed that they went big business and no longer family oriented!!
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March 2017 by Heather T.
I went there to get new glasses a while ago, and they got me in really quickly to get a vision test. The doctor was really nice, but he updated my prescription without telling me what it was, so the new pair of glasses were WAY too strong compared to my older three pairs. (I told him that my vision was fine and I wanted to still be able to use my older glasses.) Anyway, I went back in to return them. The lady (with the short hair) was really nice and helpful. But, I felt like the other opticians were not very knowledgable. They didn't seem to know what would or wouldn't look good on my tiny face. When I picked them up, the lady didn't know how to adjust them. They sat crookedly on my nose. I told her, "You've got to adjust the nose pads." She looked puzzled. Then took them to the back and brought them out again, vigorously polishing them. I kind of laughed and told her I'd figure it out. She clearly didn't know how to use the little pliers to bring nose pads in or out, etc. I'm definitely used to a smaller practice, where the staff is knowledgeable and gives individualized care. I'd recommend anyone just buy glasses online rather than go here.
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November 2016 by Aly P
I seriously love this place. My family and I drive all the way from Elk Grove Village IL to come to this specific location. The doctors are all knowledgeable and extremely helpful. Dr Atkenson actually takes the time to answer questions and make sure you understand what is going on with your vision and prescription. The store staff are all fantastic. Lisa the store manager always make sure that we walk out of the building with the best fitting, cleanest glasses she can possible give us. I would recommend this place to anyone, and have. I think the drive is worth the customer service and care you get from everyone that works at this store.
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November 2016 by Wendy Fracassi
I have been going to American Vision Eye World for many years and the staff and doctors are amazing! They carry all of the most current eye care products and are super professional. I have never had any problems, ever!
Dr. Atkenson is my doctor and is super up to date in all of the newest of vision care! I send my family and friends to American Vision and they are all super happy! Love American Vision Eye World :)
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November 2016 by R. Starks
Unfortually I can't remember two of the women names, but I'm still bothered by the lack of knowledge the staff has.
On March 22nd, I approach the counter and let the woman know that I was there for my appointment to get an eye exam. She pulls my file and tells me that I couldn't get an eye exam until the next year because I just had one recently. I told her that I didn't have an exam . She gave me the date of this supposed eye exam. I told her that that was the date that I called to make the appointment. I asked to speak to someon else. She walks to the back and comes back and tells me that I was right and the person I made the appointment with already pulled my insurance which made it look like I had already been seen.
I purchased some contacts lenses that totalled $108. I had a balance of $12 left which I said to the Brenda "I can apply that to my next supply of contacts." Her response was, that I couldn't use the balance of my allowance to purchase future contact lenses. I asked her why and she said that it doesn't work that way. My response to her was that my contacts were only $108 and that I had $12 to use toward my next purchase.
That didn't sit well with me, so I called a day or so later nd spoke to another person on the phone about this and her response was the same. I had my insurance company contact them to explain how the allowance works . I had to have my insurance comapny call them and explain how the allowance work.
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November 2016 by therese mcnerney
Dr Atkinson is my optometrist and as long as he can take my ins he always will be
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November 2016 by Ana Lomtatidze
They are horrible liars and cheats, I can't believe this place is still in business. They are actively trying to make profits on every person, not like they are helping you.
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November 2016 by Miles Maftean
This is the worst service experience I have ever had.
First, I called and asked for an appointment to check my eyes in order to get a new prescription. They were courteous and made the appointment, and told me that it would be $59. I went in to the store, and they asked me my name and why I was there, and then said wait for the doctor. I waited, had my appointment, the doctor was good, but I didn't like the fact that he was constantly telling me to buy one particular type of contact.
Anyways, I go to the front, and they are all nice to me, and I'm getting ready to pay, and the lady tells me that it will be $99. I asked her why, because the front told me it would be $59, and she said, "Well, they were wrong, it's $99", and that was that.
Obviously, I was upset. But it got worse - I asked them for my prescription (because they have ridiculously overpriced products), and they told me that I had to come in for a "follow-up" visit after one month, and then they would give me the prescription. I was very upset, but had to do it.
So, I went after a month, and the doctor was nice again, but still - trying to sell me one particular type of lens. I said NO and that was that....until I tried to order contacts from Walgreens and they told me that my order was canceled because American Vision center never approved it.
I called them after this and asked them what was going on, and they said, "You tried to buy a different lens then the doctor said you should (meaning, the one that the doctor kept trying to SELL me, not that it FIT me any better)".
So basically, I spent $99 to get a prescription to only one particular type of contact lens (the one that they most likely have some commission deal with), and I can't use it to buy any contacts.
It is not that this place is incompetent - it is that they are systematically trying to screw over each and every one of their customers. And then they get upset and mad at you when you try to tell them that it is ridiculous what they are doing.
Please...please, save yourself from getting ripped off by these crooks.
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September 2016 by Jean K.
Can't say enough about the excellent customer service experience we have every time we walk in there. From the greeting upon entering, to the initiative taken to make sure services are exact, not rushed, and enjoyable. Thank you!
