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July 2025 by Caden Kahara
I never write reviews. But I spent an hour waiting to simply pick up a modem. (Should take 20 seconds to grab out of the cabinet.) Only to find out when I asked about the wait time that they never put my name on the list. Terrible customer service.
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June 2025 by John Jevitz
I literally came to return a router and was made to wait an entire hour before someone helped me. It's a 2-minute process. The last time I did this, I was in and out within 60 seconds. The store smells clean and is very tidy, plenty of employees too. It's just they're too preoccupied with whatever is going on in their lives to assist someone. Worst return experience in my life. Ended up going to another Xfinity store to take care of it. What a huge waste of my time.
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June 2025 by Candace Fay
They are very helpful there. Minimize the wait time as much as possible. Really listen to your questions. Thank you.
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June 2025 by Wendy Hodge
The wait might be long but once they get to you the service is exceptional 😁
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June 2025 by John Narofsky
I'm calling out Dominick as being extremely helpful and very friendly.
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June 2025 by Debbie Osness
Andranay helped me restore my Email Services!
She is the best!!! Thank You Again!!
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June 2025 by Tim Theriault
After 4 long phone calls, a visit with the store manager a week ago, Comcast has not provided the service they recommended (replace line into the house). Worse - they sent an email staying the service was complete. While store manager said they do not have access to service systems - I was assured the head of service would call right away.
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June 2025 by Garrett G
If 0 stars were possible that is what I would rate Xfinity as a whole. Ive had better experiences with store employees but it is clear that any remote customer service is meant to frustrate you until you give up and pay them money that you do not owe. Every week its a new problem whether it be outages, random charges, failure to actually serve their customers. As soon as I can I will be continuing with a different service. You had a life long customer. Now you do not. Please if you don't have xfinity do not sign up, they will steal from you and then give you the run around to no end.
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August 2024 by Bill J
This review comes somebody that WAS an Xfinity / Comcast customer for 25+ years but no longer. They are HORRIBLE! And this store is the icing on the cake. They lie to you. You can find better internet and cable elsewhere and save money doing it
IM SO HAPPY I MADE THE SWITCH FROM XFINITY! SAVING MONEY AND BETTER CUSTOMER SERVICE THATS A WIN!!
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August 2024 by JP Andino
Terrible customer service.
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August 2024 by Angel Ilievski
If I could give them a 0 star i would but i can’t .
The mobile network is awful, we took device and went to pay it in full after we cancelled the lines i ask the employee to double check if we are done with the payment the confirm but after that we were keep charged as a monthly payment.
Totally unacceptable and unprofessional we went to the facility just to make sure and double check that we have paid everything they give us two time false information.
Highly I don’t recommend them to all new customers that are concerned if they should use Xfinity.
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July 2024 by Scott de
Negative stars would be more appropriate. I switched my location of service and had to retune a piece of equipment. I went to this location and the "greeter" took my name and I was told it would be abut 25 or 30 minuets. I asked, just to return a modem? He (rudely) said yes. He then exclaimed you can leave it but you wont get a receipt. I said that's unacceptable, I don't want to be charged for this thing. He then said I could return it to FEDEX, yes he said FEDEX. I then left and to a fedEx location, waited in line there only to be told they do not take xfinity equipment. Now even more angry I retuned to the Xfinity location and told the same "greeter" that FedEx does not take xfinity equipment. With the most stupid look on his face he says" FedEx doesn't take them?? He then turns to a co-worker and asked him if Fedex takes retuned equipment. He said no, UPS does. with not so much as an apology he asks me if I would like to wait for an available agent. I said you have to be kidding. YOU send me on a wild goose chase and now want to put me on the waiting list to scan a SINGLE item for return. All the while the 2 "older" staff members are just off to the right listening to this transaction. You would one of them (who had no customers at the desk) would say "sorry for the trouble and the bad information" let me scan that modem for you" NO, they just stood there and did nothing. What horrible customer service. The manager of this location should be fired. And here's a tip. TRAIN YOUR EMPLOYEES!
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July 2024 by Tony Lam
The store itself is fine. But this is more a gripe with comcast. Went in to change the account to my wifes name since my mother in law passed and we were in and out in about 15 mins. Too good to be true. Came home and we lost access to hbo in the process and had to call the worst customer service line on the planet. Xfinity customer service.
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July 2024 by José Luis Carrillo R
Excellent attention
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June 2024 by STORAGE HUNTER
I came in today to pay my bill and the employee savian comes up to me while I was asking the girl at the front for my account number. And he decided to give me a dirty look like if he wanted to fight me. So I left to the kiosk to pay my bill. And I couldn't unfortunately everyone was busy and had no choice but to ask him for help. When I did ask he told me to wait with an attitude like if I owe him money or something. He's is very disrespectful. I will like to report him to corporate can someone send me an email? .... Alonso had great customer service so did the girl at the front with the iPad. Came in at 430ish on June 5. I will not he disrespected like this I am long time customer.
