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October 2023 by Berwyn Thompkins
Had a great experience here. Had one of the best facials in my life. Customer service was immaculate.
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June 2023 by Jessa Bertinetti
Will not be returning here. I thought this place would be a true spa since they were affiliated with Nordstrom and seemed to offer a lot of amenities, I couldn’t have been more wrong. It was basically an old converted storage closet for the department store and my mani pedi took place in the equivalent of a hospital room guest chair in a small closet. The “ambiance” and atmosphere was not relaxing and more equivalent to a dentist visit. The woman doing my nails was running a few minute late which wasn’t a big deal but the appointment took forever, running 45 minutes over scheduled time which meant I needed to leave before my finger nails could dry. The people for the appointment after me showed up and she hadn’t finished doing one hand or started doing the other which she then had to rush to get done. The woman doing my nails was friendly enough for the three hours I was there but made an off color comment about Juneteenth which turned me off from the start. Also, don’t expect much of a nail polish color selection. Do not recommend.
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May 2023 by Joe Grisson III
As a customer of yours for a while, I’ve learned their customer service at Nordstrom is often unparalleled. Whether traveling or while at the Nordstrom Oakbrook Center, our customer service has ALWAYS been good. Today’s experience solidifies us as lifelong customers! True Story: We’d been at the mall since 1:30, and Nordstrom was the last stop. As usual, my wife was taking FOREVER… Short of the long, I left my phone in either the perfume section or women’s shoes. We left at 6:58 (2 minutes before closing) and were almost home when I realized my watch wasn’t connected to my phone. Called the store from Donyale’s phone, and they connected us to Maryam. After a brief discussion, she went on a hunt for my phone. I literally drove by my house to return to Oakbrook. Using the “Find My” app my wife begins pinging my phone, while Maryam went to the three locations where I may have left it. Mind you, it’s 7:30, and the store closed at 7.:00 She was determined to find it, and she began calling it from her phone because my phone stays on vibe 24/7 so I answered from my watch. Now she’s on the phone with me (via my watch), and over the system, I hear LP say they have a phone that had been turned in and is being pinged if someone is looking for it… Maryam then goes and retrieves it from them! At this point, I’m about halfway back (15 minutes away). She agrees to meet us in the parking garage, near where we prefer to park when shopping there and where they were exiting. They were exiting when as we get there, we laugh, we talk briefly with her and Gia (who’d just sold us perfume and was texting Donyale attempting to help), and I got my phone back. I appreciate her willingness to help as well as her due diligence! She went way above and beyond the call of duty, especially, being it was after hours! I thank and highly recommend Maryam and Gia…
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May 2023 by Zakia JF
Love this place for great ambience!
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January 2023 by Tricia Marie
I love going to Nordstrom not only for the excellent service, but I can bring my pups which is extra fun for me.
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January 2023 by Angela Norwood
I truly enjoy shopping for shoes at this particular location! Because I wear a larger size and the shoe selection is absolutely incredible, I couldn’t ask for anything better, and I will continue to shop at this location.
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January 2023 by Suzanne Diehl
Great people, good service.
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April 2022 by Robin Poulsen
I went to the mens department to buy my son with physical disabilities a suit today for graduation/college - will NEVER shop here again. The first salesperson noticing my sons hearing aids talked to him like he was 3, and tried asking me every question. He then walked away when he heard our budget, it wasn’t that low and told us to go to Express or BR. He then helped a gentleman looking at Hugo Boss. The second person put him in a shirt and disappeared. It was obviously way too big but he came back 10 minutes later and said my son was too challenging to fit (he’s missing a shoulder and part of his arm) he suggested we try a custom shop. Isn’t Nordstrom known for their alterations? That’s why we went there. The third person a women was kinder but still unable to assist, she did take time with us but by that time my son was humiliated, angry, and just over it. What happened to Nordstroms customer service and reputation? What should have been a special day turned out very disappointing. Shane on Nordstrom’s
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September 2021 by J Fulge
Excellent service and employees are friendly.
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August 2021 by Ruthie Ann Schaefer
Nordstrom Oakbrook offers not only amazing inventory to their clients, but services that are exceptional as well! From in house tailoring, personal styling appointments with experts, and the best merchandise to offer, this store one ups their competition!
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July 2021 by Megan Zelinger Winthrop
I’ve tried calling and booking a personal shopping experience for a friend with two vm and a talk with customer service that someone will “get back to me in 20 minutes.” This is such disappointing customer service, especially since we want to give you business! What happened to this tried and true store?
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July 2021 by Missy Monteleone
Beautiful service! Love it.
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June 2021 by Jorge Fulge
Excellent service and employees are friendly.
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March 2021 by Jamie Scott
Poor customer service. Yesterday 3/20/21 I was at your store looking at clothes in the women’s area. I seen a table and bench with jeans on them. When I went to turn I noticed my new jeans I just wore for the first time were torn. As I looked down I seen a piece of metal was sticking out from the side of the bench. I found one of your employees and told her what had happened. She want and removed the bench but never nothing was said about my jeans. I left the store feeling as if I was to blame. After that I don’t think I will purchase anything from your store again.
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January 2021 by Carol Sabol
Great restaurant, coffee bar, merchandise & customer service
