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August 2024 by Edie 2716
Horrible customer service and products. I ordered outdoor patio furniture a year ago, torrey swivel chairs, Pomona coffee table , Pomona dining table and chairs and two accent tables. The Pomona tables tops are beautiful. The Pomona dining table has been replaced due to cracks in the top. I requested a replacement for Pomona coffee table this year for same reason. I requested this on 6/18. The rep ordered the wrong leg color. As of this date, 8/13, it has not been corrected. Also, not expected till December, even though it states 30 days on the website.
I have never seen such incompetence.
It amazes me they have such poor quality products, bad customer service and delivery times for this price point.
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August 2024 by Jasmina Djordjevic
Expensive garbage! Sales people who tell you, you are buying quality just to get sale. Customer service doesn’t care. Spent over 7k on two couches and one has a hole in now because their craftsmanship is horrible. Save your money, buy from value city because your furniture won’t last two years.
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August 2024 by Lauren Desmond
I am so disappointed in the customer service of Pottery Barn and their 3rd party delivery company, Ryder. Within 4 months of receiving my upholstered dining chair there was a hole in it. Luckily I paid extra for a furniture protection plan. It took multiple phone calls to customer service and over a week to schedule an appt to look at the damaged chair. This was a horrible customer experience and I'm shocked that a company like Pottery Barn and their premium prices wouldn't value a smooth customer experience.
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April 2024 by J Ciji
Best service ever!I am from Canada and was looking for a specific item, and the nice lady even spoke French, was super patient, sent the item to my US address and I am a happy customer!
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November 2023 by James Caruso
Customer service was exceptional as always. The store was in immaculate condition. The displays were beautiful and the merchandising right on point. I wish Pottery Barn would carry a little bit more product like they used to displayed on the floor; but nonetheless, I still appreciate Pottery Barn and their exceptional products.
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November 2023 by Juan Diaz
One of my favorite places. I love their decor and products.
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October 2023 by Herb Hammons
Over priced limited selection for what you
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October 2023 by M Phillips
Love this store & the quality furniture they sell.
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October 2023 by Dale Durbin
Wonderful choices in furniture and household furnishings
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October 2023 by Jen K.
Design services are not Free, as advertised. I had someone come out to measure and then wanted to purchase items online and asked for the recommended items and floor plan, but was told I needed to blindly purchase items from them first, and only then would I be told where to place them,, along with being given the floor plan... How does that make any sense? I can't possibly decide what to purchase, if I don't know where it is going...
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August 2023 by Mary Karagiannis
We ordered a $1300 rocking chair for our second baby and it broke within 9 months of using it. We had gotten a $300 chair from Target for our first born and that still works. When I called, they said they don’t have a warranty on their furniture. Unbelievable. I will never be shopping at pottery barn kids or any of its sister stores again. I’ll tell all my family and friends to stay away as well!
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August 2023 by Djwy
Horrible customer service at all levels. Sent three emails to corporate without a reply back.
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August 2023 by Kimberly B.
I was struggling with ordering online (my issue, not theirs). I called for help and was treated with patience and kindness. Cynthia was AMAZING! She spent time helping me resolve the issue, was incredibly friendly, and went above & beyond. Pottery Barn is so fortunate to have her working with customers. Thanks again, Cynthia!
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June 2023 by Val Vrinceanu
Avoid buying furniture from them, unless you are willing to wait months. We ordered 3 separate items with two different delivery times. They don't want to deliver the available ones until they have all items. We were told at the time of purchasing that it will be a split delivery. Ordered in March and at end of June we still have nothing.
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February 2023 by Gail I.
I bought pillows at the Pottery Barn in Oak Brook, Il. When I got home I decided that I would return one of the pillows. When I looked at the receipt it said Final Sale. When I looked at the price tag there was no mention of it being a final sale. I brought the pillow back and the women said that I should have known it was a final sale because the price ended in 97. I said how would I know that, you have no signs posted saying that. She looked around, saw no signs saying 97 is a final sale so she said it's on your receipt that it's a final sale. I said yes, but that's noted AFTER I bought the pillow. She then said that the sales lady should have told me it was final. I talked to a manager and tried to explain that a customer would have no way of knowing that a price ending in 97 would mean final sale. She said that it's posted and I said where? She couldn't find any signs.
