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January 2024 by Karyn M.
New year, new you? About 12 percent of gym membership sales start in January but just a few weeks later those memberships are canceled. I bought a Peloton for a family member but they hardly used it. I vowed that I, who had never taken a spin class and didn't like to ride a bike, that I would use it. I am now in the midst of a 338-week streak with Peloton. More than just a well engineered piece of equipment, Peloton has a strong and supportive community, excellent instructors, an enormous library of content, and has also introduced me to strength, stretching, meditation, Pilates and yoga as well. My Peloton was a great investment. Purchase and delivery was from this location (a while back) and it was easy. I haven't had any malfunctions or repairs and updates are pretty seamless. If your gym is in your home you don't have any excuses not to work out. The content is always there and you could take classes for years and not ever repeat (or conversely you could take the same classes over and over too).
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December 2023 by Maria C.
Very disappointed about the customer service at this location. My daughter has a Peloton and highly recommended that I get one. I stopped in this last Saturday ready to buy, but changed my mind once I felt the complete disregard from the two female employees there. Neither took the initiative to promote their product. I asked questions to which they responded with very little enthusiasm and very short responses.
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August 2023 by Stephanie Sorrentino
Great staff at this location. Always ready and willing to help! They also have a dressing room (fun fact!) it’s hidden.
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August 2023 by Becca m
Excellent customer service. They were able to answer all of my product questions.
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June 2023 by Danielle Pinkston
I have nothing but good things to say about this location and Ken, the salesman. I’ve been on a streak since April, but today I left my office without riding. My options were to forget about it and ruin my consistent hard work and dedication, drive 40 minutes back to the office and ride, or look for the nearest showroom. I called the Oak Brook location, spoke with Ken and he told me I could come in and ride. When I arrived he was warm, nice, and very accommodating. This meant a lot to me after a rough couple of days. Ken allowed me to try the newest model bike, gave me shoes and headphones to use. I’m so glad I went because not only did I get my 30 minutes in, but I rode my personal best. When I was finished Ken said Peloton loves when customers come in and thanked me for coming in to ride. I left with a few promotional items and felt like a valuable customer and part of the Peloton family. Thank you Ken for your genuine kindness and excellent customer service.
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January 2023 by Gaylon Alcaraz
Friendly and helpful staff! Clean. Needs were met. Questions answered.
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October 2022 by Kevin Lindsay
Abel was the best. Informative, honest, and knowledgeable about the product. Very personable and easy to work with. Thanks!
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September 2022 by Robert Howe
Sales staff friendly and knowledgeable.
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August 2022 by fadie akileh
Kevin literally took a half a payment then told me I needed to wait 5 days to get my money back they have no idea what to do about taking payments at this place. Horrible literally he said he would call me back and has not. I had to call them to get my money back and file a dispute and Kevin is playing stupid like the transaction didn’t go through and has no power to even see if it went through or not.
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July 2022 by Ben Lavengco
Christina was awesome. She made my wife and I really comfortable, answered all our question and made the experience really personal. We bought the Peleton Bike Plus. This place is A+!
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July 2022 by Fatima
Really nice staff and store! They accommodated me to ride in the studio while on a visit to Chicago. So grateful.
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June 2022 by Bee Paul
Furious!!! I bought my wife a Peloton Bike the fully loaded package for Mother’s Day. When I got the bike delivered she didn’t like the shoes. I got her different ones. The guy who sold me the bike I believe his name was Conner was very nice. However, I asked about returning them. He stated it didn’t show the bike was delivered yet, and to call customer service. I’ve tried now for two days which would have fallen on the 30th day. I was on hold and transferred 7x!!! Tried the useless chat feature. I was refused a manager twice. I want to simply return the heart monitor and shoes they’ve never even been used the heart rate monitor is still in the box! I wouldn’t recommend anyone buy their stuff they don’t help you or support their paying customers. Going to write BBB and request to send all of it back at this point as well as pepper the internet telling my story of their horrible customer service!
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June 2022 by Jeanette Silva
Great customer service! Made me feel welcomed and were able to answer my questions. I typically order my apparel online but seeing it in person was even better, will definitely be back!
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June 2022 by Ricky Robinson
My husband & I stopped into the Oakbrook Peloton location. Not knowing what to expect or what questions to really ask. We were greeted by a very knowledgeable associate by the name of Ken. It was smooth sailing from there. Ken took very good care of us. He made our experience quite pleasant. He took his time to answer all of our questions in full detail. He even laughed at my husband’s “ not so funny” Full Metal Jacket jokes! Thanks Ken…looking forward to racing you on our new peloton! Rick & Karen Robinson.
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April 2022 by Christopher Kwon
Excellent customer service at the Oakbrook Terrace location.Ken Swan did an amazing job helping choose the right bike for me. He was very knowledgeable and provided a great breakdown of pros and cons of the Bike and Bike+. Ended up choosing the Bike and am very happy with the purchase.
