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“I was sold shoes by a shoe salesman. As I looked for a pair of loafers to replace my current J&M discontinued model I was approached by Ron the salesman- manager of the Oak Brook location. I showed him a shoe I was considering. He asked me several questions of what activity I was going to be doing in these shoes. I was taken back a bit.
I’m not new to buying shoes. He seemed sincere and really wanted to know.
He explained how shoe construction for someone with my build- 6’2” 235 LB would find comfort in certain shoes builds- all loafers which I wanted to buy.
We had a conversation about several topics while I made my decision. Ron could sell ice in Alaska. We talked about everything from shoes to the white Sox to to Don Rickels to his 6 grand children. Not sure how he has 6 grand children as he looks about 50 but claims he’s 61. I tried on 6 pairs of shoes. I purchased 2 pairs. Who said customer service is a lost art? Stop by and see Ron at Johnson and Murphy of Oakbrook Center. He will find you a pair of shoes that are comfortable and stylish”
“I have visited this store a few times and never had a bad experience. The store is large, clean, and well organized. The staff is helpful when needed. This location is large enough to carry extended sizes which is really nice! Parking is free and has not been a problem when I have visited.”
“Great selection of materials and outfits…Amazing quality items…And the service, in my experience, has been phenomenal! Zac is informative, has great suggestions, and I love working with him to select stunning, custom made pieces.”
“Came into town for an event that needed bright colorful clothes. The manager was amazing. She steamed our shirts, it really felt as if she went above and beyond for us.”
“I was there with my mom, her friend, and my friend and the staff was phenomenal. They were so helpful and we got a free lanyard, bracelet, sparkling water, and koozies. This was many years ago, but I still remember how nice and helpful the staff was. Next time I visit Oakbrook mall I will be sure to go there again! Thanks for the phenomenal service!”
“I've had several pleasant experiences with this store. Today, after being assisted by a wonderful associate named Anita, I just had to make sure I mentioned how wonderful this store is. Anita was helpful and informative, she had a kind and sweet manner while focusing on finding me the right fit. She went above and beyond! The clothing here is priced right for the great tailoring and quality. I highly recommend trying their clothes and visiting this location. Thanks again for the great shopping experience today, Anita!”
“Incredible service and great work being done at this location. I cannot say enough great things about Emmanuel. He is friendly, knowledgeable, and extremely artistically talented. The monograms he has done for me make my bags feel even more personal and valuable. This whole team is great!”
“Rachel's advice was great. Friendly, competent and very forgiving when my colleague was very indecisive. We all know how unpleasant such situations can actually become”
“Loved it! Some great deals going on and the store was super organized. I am so thankful for their workers because they helped and assisted me the whole time. I will surely recommend this retail store for everyone! Prices are reasonable and there are always lots of sales and discounts.”
“A big thanks to Katie L. and Juan. They helped me with one of the most complicated returns ever. BR -- you have two great staff in these people.
Store is fabulous and luxurious. Even though I was stressed, I wanted to try on everything! Highly, highly recommend BR Oakbrook.”
“This Gap re-laid out their store again, which made it seem like there were less men's clothes available, and had the women's sections very spread out. Adult athletic wear was on a whole other floor. The dressing room was chaotic, however despite that - the attendants were very helpful with retrieving other sizes. I will say Gap had exactly what I was out shopping for today.”
“I feel like Macy's has made improvements over the past several years, there was a time when it was a bit of a mess and akin to Kohl's with everything always on sale. It's looking and feeling better now. I did notice on a recent trip that the men's dress clothing section has dramatically decreased - the tie selection isn't what it used to be. On a second recent trip I needed an analog wrist watch that met some very specific requirements and was under $100 and the sales lady in the watch section really stepped up to help, even though it was a small purchase in comparison to most of the other watches there. Not only did she find me exactly what I needed, she provided me with options and double checked the product information online to make sure it met my needs.”
“Very helpful and professional people working here. The store is small but they are very attentive.I was sent here by the Rosemont store after waiting an hour in their line to return my online purchase. Unfortunately at thus location they also cannot take online returns since they are a satellite store and the Rosemont store should have known that and not misguided me. However rather than send me away the gentleman offered to help me tape up the box and fill out the return invoice. They pointed me to the FedEx store across the street to drop it off. My only other option would have been to drive downtown and wait in line in the cold at that store. No thanks! This was easy and I was done in 5 minutes.”
“We visited the Lucky’s at Oakbrook Mall to get pants for my husband. The staff was extremely friendly and helpful. We were offered options for him which worked well. Our visit was enjoyable; the clothing is comfortable and reasonably priced…we will be back.”
“Went in person to make exchange. Ellen and Madelyn couldn't have been nicer or more helpful. I also really like the selection and of course various fits for their pants.”
“Great customer service. Craig and the team took care of me. Even when technically they shouldn’t have. This is WHY I will give them my money!
Great service and good selection.
Better service here than other ones in the area.”
“Good selection, but BOY was this place packed on Black Friday. We were still able to get our kids in there to shop, but the checkout line was 30 minutes long (not a complaint against the store.) They didn’t have all the sizes we were looking for, but overall this was a good store experience.”
“came in looking for jeans but had no real idea of what i wanted. temo was absolutely incredible. he knew the whole store like the back of his hand and guided me around, recommending all sorts of things that i ended up loving. he has a great sense of style, is very kind, very helpful, and the best american eagle worker on this planet. if you told me he invented jeans, i would believe you.”
“I had a nice experience at this Old Navy. The store itself was clean, I was able to find exactly what I needed, and the checkout process was smooth. Thank you to all the individuals that keep this store running smoothly!”
“I have been going to the Oakbrook location even though I live within walking distance to the downtown location. I prefer the Oakbrook location because of Gabby. She is very genuine and friendly and is always helpful. I have been to other luxury brand stores, their services are nothing compared to what you get from Gabby!”
“I have to admit that I miss Marshall Fields, but they have done a great job modernizing this store. Moving housewares out of the basement and moving it upstairs does work. My tip is check out the discounted cloths section.”
“I was worried based on previous reviews, but I had a really nice time! Came in looking to do exchanges for a size down on some items, and was able to get 2 exchanged and the rest refunded. They were very nice and helpful”
“I was in there yesterday to send my bag out for repair. The manager went above and beyond to make sure I was Happy with my new purse. I highly recommend going there. Thank you again”
“Love the product assortment. I sometimes shop by appointment or simply stop by and always receive an amazing service. They take time and style me when I have events to go to. George and Elizabeth both assist me and I highly recommend them both equally.”
“Furniture department: I hate shopping but I do love poetry. In the halls of Macy's, where furniture gleams, We wandered, lost, in search of dreams. My wife's picks awaited, yet unseen, Till Tammie Johnson, our guide, intervened. No mere saleswoman, but a beacon bright, She led us through that labyrinthine night. The sofa we sought, with cushions bound tight, She warned us wisely, with words of insight. No hourly wage, just commission's embrace, Yet Tammie's warmth lit up the space. Custom colors revealed, a saving grace, With just a wait, our desires in place. Two sofas, a love seat, ottomans tall, Under Tammie's care, we answered the call. Detailed, knowledgeable, friendly, and real, A gem in the retail world's endless wheel. So here's to Macy's, and Tammie's grace, In the furniture department's bustling race. For in her hands, we found our place, A testament to Macy's, and Tammie's embrace.”
“ALO YOGA in Oakbrook holds a special place in my heart, and it's easy to see why. As a former resident of The Commons across the street, my boyfriend and I found ourselves frequenting this fantastic store. Now that we've moved to Naperville, I can't help but miss our weekly visits to ALO – it truly became a cherished part of our routine.
One of the standout aspects of ALO YOGA is the incredible staff. From the moment you step foot into the store, you are greeted with genuine smiles and a warm welcome. The team at ALO is not only knowledgeable about their products but also incredibly helpful and accommodating. Whether you need assistance with finding the perfect fit or have online orders to return or exchange, they go above and beyond to ensure your needs are met. The availability of fitting rooms is a great convenience, and the staff's helpfulness adds to the overall exceptional experience.
Another reason why ALO YOGA is a go-to destination for me is their commitment to customer satisfaction. The store understands that sometimes online orders don't work out as expected, and they make the return and exchange process seamless and hassle-free. Their willingness to accommodate customers with online order returns and exchanges is truly commendable and speaks volumes about their dedication to ensuring a positive shopping experience.
The ambiance at ALO YOGA is both calming and invigorating. The store's modern and stylish interior creates an atmosphere that is both inspiring and comfortable. It's a space where you can truly immerse yourself in the world of yoga and activewear, surrounded by a wide range of high-quality products that cater to all styles and preferences.
The exceptional staff, the availability of fitting rooms, and the store's commitment to customer satisfaction make it a top-notch destination for any yoga enthusiast or activewear lover.
If you find yourself in Oakbrook or the surrounding area, I highly recommend paying a visit to ALO YOGA. You won't be disappointed.”
“Shout out to Isabella for her friendly service! Machines were moving very slow and I watched her time and time again interact with her customers in a personal and friendly manor. She kept the long line moving quickly while keeping the mood light while other employees scrambled with the downed system.”
“I visit Zara quite frequently—so often, in fact, that my enthusiasm for the store might seem a bit obsessive! However, my affection for this particular Zara location goes beyond just the clothes. It’s largely due to the exceptional service provided by a staff member named Fahad, or possibly Fahael (I’m uncertain about the exact spelling of his name). His presence at this store is a major factor in why I keep coming back.
Whenever I visit, I usually have returns to handle, and Fahad is always there, offering invaluable assistance. He is the sole staff member at this location who consistently demonstrates genuine patience, respect, and care toward every customer. His dedication to helping me find exactly what I’m looking for, even when the store layout or stock is challenging, is remarkable. I’ve noticed how he treats every customer with the same level of attention and courtesy, making each shopping experience pleasant and efficient.
Given his outstanding performance and the positive impact he has on customers, I firmly believe that Fahad deserves a promotion to a managerial position. His commitment to customer satisfaction is exceptional, and Zara would benefit greatly from his leadership in a higher role. Zara, please take note of his extraordinary efforts and ensure that you retain such a valuable employee. Thank you, Fahad (or Fahael), for your excellent service and dedication.”
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“Worked with Brandon. Great service and very knowledgeable. I hadn’t bought a suit in years let alone one made to measure. I’m very happy with the quality and fit. Would recommend!”