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October 2024 by Ada M (Adalee)
I have been going to the Oakbrook location even though I live within walking distance to the downtown location. I prefer the Oakbrook location because of Gabby. She is very genuine and friendly and is always helpful. I have been to other luxury brand stores, their services are nothing compared to what you get from Gabby!
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August 2024 by Michele Graham
I visited the store last week and purchased a belt. The sales lady Jennifer was very pleasant and helpful.
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June 2024 by Jin Kwon
Fabio was excellent in helping us with our purchase. Very friendly and courteous as well as explaining all the features and benefits. Thanks for helping me with my wife’s birthday present!
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March 2024 by Caroline Deere
Bad management. Manager is always rude to it's employees and he seems a little racist. Definitely won't be coming here again don't recommend shopping here!
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March 2024 by kenoel23
Great customer service!
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December 2023 by farrah f.
Very disappointed with this location, it's nearby and has a large selection, however extremely pretentious staff and most importantly they don't want to take care of they longstanding clientele. Brought in an older pair of driving loafers with almost no wear to soles, slight scuffing at the toe but literally both heels completely detached from soles from rubbing on car mats over some years of use. This is the kind of situation where there was an obvious defect yet Gucci refuses to repair or replace, credit towards a future purchase - absolutely nothing for me! This is not the customer service you expect to receive from this iconic brand. Even Lululemon which costs Pennie's compared to Gucci but takes care of their customers and will make things right! Honestly will take Gucci off my holiday wishlist going forward and will encourage others to do the same because who wants to spends thousands on leather goods that fall apart with minimal use.
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November 2023 by Dante Pimentel
It's GUCCI!!! What else....
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November 2023 by Hector Durruthy
Got lots of wallets to choose from and Gabby was very helpful and cute to answer your questions
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November 2023 by Judy Park
Staff is really kind.
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November 2023 by Merry Randazzo
Dejuan deserves a 5 stars very good salesman as soon as I walked in I was helped right away in no time. Very good service my first time here in this Gucci store I felt very welcomed he also helped me decide on my gift!! I will always come here for my Gucci needs and ask for Dejuan!!!
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November 2023 by Mike Kaz
Gucci Valerie was awesome help today getting my wife's new bday shoes.??
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November 2023 by Drisana
I’ve been to this location multiple times, and have not had a great experience as I typically do on Michigan. The first time they closed half an hour early and would not let me purchase even though I already knew what I wanted and checked availability prior to arrival to ensure my item was there. Second time I went I went early enough to ensure this wasn’t the issue and was ok but wanted more once in store but didn’t have much in stock. Most recently went and again they closed early
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July 2023 by Boss Lady
Associates at this store are very friendly and attentive. They have a great selection. Love stopping in at this location
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June 2023 by Jhoel DeGuzman
We visited Gucci at Oak Brook as we were at the mall to visit another store and we were highly impressed with Jennifer! Jennifer welcomed us warmly, and took the time to ask us if there was anything in particular we were shopping for. Jennifer presented ideas on "complex" styles which fit perfectly, and made our shopping experience pleasurable. Jennifer's attention to detail, and professionalism are on another level (she sent me a text two days later to thank us again for our business). We we look forward to visiting again in a few weeks when we return to Oak Brook. Thank you, Jennifer!!!
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June 2023 by Patrick Connelly
Went beyond means to take care of my daughter. Great place to shop!!!
