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June 2024 by Vinay Aswath
Went here yesterday to make a return of items I bought online. The experience was horrific. The girl (who appears to be new at this location and young) behind the sales counter could not have cared less. I don't understand why express stopped putting invoice slips inside online orders. I literally had to give her my phone number 4 times for her to look up the order. I understand that the return policy has changed from 60 days to 30 days and I was not over the time limit. After trying for the fourth time, she stated: "Well you're over the time limit and it's not in our system. We can't do anything." I offered to show the email that proved I was within the 30 days. Instead of looking at it, she stated: "Do you want my manager?" I of course said yes. He came to the register, looked me up by my email, found the order and completed the refund. The girl handed me my receipt rudely. I just don't understand what happened to this store. It used to be a good location in an upscale mall. They just have people there that don't care and are disrespectful. To the girl behind the counter on 6/15/24 at about 7 pm, get another job if you can...that is if you are qualified to.
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April 2024 by Emily Childs
My friend and I visited today 4/15 and saw an interaction between an angry customer and a worker. The customer was very irrationally upset and being rude to the worker but the worker held her composition when she could have easily not. I don’t know her name but she had a bright pink hijab on and I just wanted to recognize her
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March 2024 by Lupe Ramirez
Great helpful employees. I like the selection of clothing they usually have here
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February 2024 by Manny Lopez
01/28/2024 5:38The store is close Sunday is supposed to be close 6 o’clock I drive 30 minutes for change Different size it was nobody in the store supposed to be close to 6 o’clock thank you
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December 2023 by Malak Hamed
I never usually write reviews, but Emina was so amazing that I felt I needed to! She was so kind to me, she went above and beyond to make sure I had the best shopping experience. It’s clear she cares about her customers and their satisfaction. I look forward to returning to this store just because of her!
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October 2023 by Roberto Rosas
I would expect much much more for an express store in Oakbrook.The store is disorganized, cluttered, stuffy and overall dirty. I can easily spend my money here but the store did not look like it was handled by employees who want to welcome in their customersThe clearance racks were very unorganized. There were clothes on the floor, hazardous. I don’t recall being welcomed in the store.I had a much better experience at the York Town location. Shameful for the express name.
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October 2023 by Susan DiBattista
Long wait lines for returns even though multiple employees came to the registers and saw the long lines they never helped!
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October 2023 by liz r
Amina is rude person. she definitely needs to go find a different job if she not happy there. veryunprofessional person.!! FIRE HER OR SOMETHING!
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October 2023 by Crystal Byndom
Enjoyed my shopping experience today. Store manager was very patient and helpful with me in trying to find outfits for a vacation. Customer service is important to me and it was definitely shown!
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October 2023 by Darryl Belk
The store manager was very pleasant and knowledgeable about the store. I appreciate how helpful they were in helping me find the specific things that I needed.
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September 2023 by Katy Hassan
This review is solely for Neeka who was working on the sales floor. I had entered an online order which was delayed (it should have processed by tonight but I get it, things happen). I was already at the mall though. So I decided to grab the items myself since it was so late and just cancel the online order. She helped me find several of my items and made sure to honor the prices that I would have had with the online order. I'm sure it was a pain but she didn't seem bothered at all and was so kind about not making me come back tomorrow. Thank you Neeka!!
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August 2023 by Jesus Martinez
Nice store.
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August 2023 by Alejandra Seminario Polo
Good store.
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August 2023 by Becky Bylina
I was at the oak Brook location and Rosie so sweet!! She went above and beyond to make sure I was happy with my purchase!!! Great customer service and that is so rare these days! Thank you Rosie
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August 2023 by Dina Miller
Today I was shopping at your Oakbrook location and the associate Rosie went above & beyond to help us! Very professional & polite! Rosie was the best!!
