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November 2023 by Michael B.
Had my bicycle tuned up. They did a great job and my bike is rolling smoothly. I will go back in the future
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August 2023 by Stephanie R.
I was hesitant to try a new bike shop even though I live in Oak Brook. What a pleasure it was to be so well taken care of by such a great staff. Keith in service was kind, professional and made the repair to my satisfaction and beyond. The store is clean with a terrific selection of merchandise. Service was fast abs I'm back in the road ! Thanks so much Erik's you have a loyal, local customer. I recommend checking the hours before you go for all businesses that are at all seasonal. Currently, august 2023 they are open every day. 11-7 Monday thru Friday and 11-5 Saturday and Sunday
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June 2023 by Adam N.
Easy five stars, I've been coming here for a year, and there service is the best! They are so kind unlike some other bike shops like J&R
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May 2023 by Penny K.
Don't let the negative reviews deter you from shopping at this location! After much research online locally from Texas on a very specific bike I've been looking for in my size (the Cervelo Aspero 5), I found my dream bike at Erik's. The good news was that it was on sale, but the bad news was that it was all the way in Illinois! I was in a rush to buy this bike so I decided to drive to this store to pick it up in person with my fiancé. Chad, the assistant manager, and also the sales person who helped me over the phone, was on point with sending pictures and giving me details and answers to my questions. I haven't experienced this level of excellent customer service in a very long time - I was very impressed, especially considering I was an out of state buyer. The bike was even better than I expected in person and it was well worth the 917 miles of driving to pick it up. Erik's in Oak Brook is the best!
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May 2023 by Dan J.
Terrible experience after buying a bike for my son's birthday.The sales people were great but the bike mechanic made us wait and give us complete attitude for an hour to put on a kick stand. The bike that we had just paid for was set up on holding stand and as 5 other people came in he kept checking in and helping those while we sat and waited for an hour. All we needed was the kickstand to be put on for the bike we had already paid for.With plenty of other options to purchase bikes in the area...we will not be coming back. Really wanted to give this store the business given the selection but the experience is not worth it.
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April 2023 by Kenny H.
Visited the store and was shown a bike, however I wanted the bike in a different color. Was told That they get inventory on Thursdays and to come back in and check on Thursday to see if the Bike would come in in the color I wanted. So five days later I came back and the bike was not there, I was then told that I could order the bike for an additional $99 fee. So I agreed paid the fee for the bike plus a delivery fee. A week later I got a text, not a phone call stating the bike had arrived. The following day I called the store to tell them I would be coming in that day to pick up the bike, I asked them to have it ready as I only had a leeway of an hour. A few hours later I arrived and the bike was not ready. I waited about 20 minutes for them to bring the bike out, the bike had been used as a floor demo model, I was under the impression I was getting a new bike. I didn't noticed that the bike did not match the bike I was shown. We then discovered that the bike was not a brand new 2022 that I was expecting, it was a 2021 that had been used as a demo for customers to test ride. I was not offered a discount for the waste of time and the bad experience. I was simply told I could order another bike. Very horrible customer service and a complete waste of my time. Took them another additional 20 minutes to issue my return and refund.
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November 2022 by Mr R.
Erik's, I'd say, is like a high-end Dick's sporting goods store with divided attention on bicycles, skateboards and skis. Customer service was uninformed on bikes and I've have had more pleasant experiences at actual bike shops in the area. They have lots more inventory than your local bike shop (great) but didn't have the staff to support it. Sorry guys.
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July 2022 by Diana D.
I was seriously disappointed with the customer service. Mark did not listen to me at all. Four or five times during our conversation I told him I was interested in additional information on the Aventon Pace 500 New Generation. He kept trying to sell me the 350 and giving me info on the 350. Towards the end of our conversation I said to him "what can you tell me about the advantageous of my purchasing the 500 from Erik's versus some other Aventon dealer". He said, well where're a full service operation and if you get a flat, we would repair it here. I said yea, but I can get full service at other dealers, and the 500 has puncture proof tires. He said, no they don't. We get a lot of tires repairs here for the 350s. I said dude, I'm out. AGAIN, I'm only interested in the 400. Look at Aventon's website, it says the 500 has puncture proof tires. Geez!! So frustrating!!! The only reason I'm giving this place a two is because I think any other service re may have been a totally different experience. Mark, you may want emphasize the fact that Erik's also does trade ins. That's an awesome perk that other places don't offer. Sorry - I will not be purchasing from Erik's. At least not the one in Oak Brook. I may try another Erik shop. We'll see.
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July 2022 by K A.
Brought bikes from here last weekend. We are casual riders and know nothing about bikes. We had the best sales person by the name of Sam help us. He was excellent, we got the bikes we wanted and he delivered them to our home. Would recommend going to Eriks for all your bicycle needs.
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June 2022 by Aimee M.
Buyer Beware!!! After researching which bike I was interested, I went to Erik's where one was in stock. Mark F was my salesperson who told me that he over ordered and had the one I wanted ready to go from his mistake of over-ordering. After test riding, I noticed a small tin sound from the motor and tires that looked worn. He assured me that it was in perfect "new" condition and service would do their point test before I walked out with it today. After handing him almost 2K for the Aventon Pace 500, he told me that I would have to return the next day, "first thing in the morning" so it could be ready. I called the next day at noon after not hearing from them and was told by Mark F my bike wasn't ready and they weren't sure when it would be, maybe the end of the day, maybe not since they had a lot of bikes in front of mine. After talking to service they informed me that it needed repairs, I asked what the problem was since it was "new" which they wouldn't give me an answer and disconnected me. When I called back another service man spoke to me and when I asked him if this bike was badly damaged/returned and if I should get a refund, he said he was told that he could not tell me anything per his supervisor but agreed when I asked if I should get my refund on this bike. I was transferred to Mark F for my refund but he told me that I had to drive back to the store for my refund and he wouldn't do it over the phone. I drove back and he refunded my total (he could have done that me without me being there) and then laughed and told me that he was going to call the next person on the list to sell the bike. Customer service is THE WORST! Mark never spent more than 5 minutes with me, couldn't answer my questions about the bike, and lied about all of the details - I should have known at that point and never proceeded with the purchase. Worst of all he is going to sell a bike that is a lemon with obvious motor damage to another person to get his commission instead of sending it back to the manufacturer. Horrible experience and am happy to bring my business to another business.
