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November 2024 by Constance Tadel
Excellent service staff, ease of ordering and scheduling and so many benefits with services that you would pay for elsewhere. They stand by their tires!
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August 2024 by Bob Schaffer
Overall, poor communication and service. I got a flat and brought it in for them to check it. It had sidewall damage and needed to be replaced.
They ordered the tire and said it would arrive in 1-2 days. After 4 days no call. Called and was on hold for 5 minutes. Called back and had to go through the actual store to get transferred to someone to help. Was then told the tire had arrived the day before. I needed a week night appointment and they wouldn’t schedule me after 6pm over the phone, but online it can be scheduled later.
Dropped off the car and they said it would take 30 min. Went to dinner and over an hour later drove by and the car was still in the bay getting fixed. Waited for 30 more minutes and still no call. The car was out of the bay. Went in and they said the car was done.
The wheel the new tire was on had dirt and grime all over it, wasn’t even wiped clean. The spare tire was put in the storage area under the back floor cover but the spare tire lift was left out. I needed to take the spare tire out to put the lift back in next to the tire in the storage area.
Also, my Bluetooth is disconnecting now for some reason since they worked on my car.
Overall, horrible communication and left me having to clean up after their work. I’ll never go to this Costco Tire service again.
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December 2023 by Egle Rakauskaite
Poor service!Unprofessional, disorganized, careless.Was trying to save money. Next time I would rather pay a tire installation fee at Discount tire.
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November 2023 by Ryan Paul
Great tire service
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October 2023 by Shante Shanelle
I had the best tire buying experience of my life here. After a frustrating experience at a dealership, Jen had me in, out, and on the road with new tires in 30 minutes. It was easy, painless and professional. Highly recommend.
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September 2023 by Alex
Absolutely the most helpful people to deal with. Also great prices.
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May 2023 by Paleo zyzz
Great customer service! Better then North Riverside
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October 2022 by David Sosa
Not to happy with the young kid at the counter need more work on customer service skills and they did not fill my tires after I had asked them left with needing air on my tires.But young lady had great customer service skills
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September 2022 by John Puchalski
Tire center is a jokeOn hold for 20 min.
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July 2022 by Leslie Hartoonian
Ended up going somewhere else. Kept telling me I had original tires. Took 2/3 days to get tires in. Didn't like the communication. I guess I am not alone after reading reviews.
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July 2022 by M J.
Their pharmacy is the worst!! Rude rude rude!! They are the only pharmacy that makes you show your ID every time you come in. They are SLOW!! The only reason I was going there is because they were a lot cheaper than other pharmacies. But I do recommend going somewhere else! And as for the store as a whole some people are really nice some are terrible!!
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April 2022 by Thomas DeVeno
Bought battery $70.00 cheaper than auto zone
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April 2022 by Bette Ann K.
After driving 45 minutes to get to Costco, then finding a parking spot, then spending at least half an hour choosing items and adding them to my cart, imagine my frustration when a woman in the checkout area started shouting out that no credit cards were able to be processed, you could only pay cash. YIKES.
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March 2022 by Google U.
I purchased 4 tires for my 2012 Jeep Wrangler Sport. I had to make an appointment for installation because, the tires were not in stock at the Oak Brook warehouse. Never received a call when they came in. Costco tires dept. personal informed me my lug nut were slightly oversized due to wear, age, and rust. They could not torque them to factory specifications on my 10 year old vehicle that is my daily drive. I told them I didn't need them torqued to factory specifications, to put them on and if needed I'll tighten them manually with a 4 way lug wrench. I was told they can't do that it against their policy. I got my money returned. Went down the street to a competitor and they had 4 tires in stock, $25.00 less than Costco price, installed. I am not renewing my membership at Costco. I would not give them this one star but Yelp won't post my review until I click on the one star.
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March 2022 by J K.
Been a member for years and love this location. Always find varieties of things and end up buying something new. Most of all, our cashier, JUSTIN K. made our check-out pleasantly. He was courteous and greeted us with a smile. Thank you for making our visit today pleasant!