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March 2024 by Jaeden M.
The service was good, frequent check ins and recommendations for my friend. However, my friend who I accompanied in the store left her AirPods in the store. The worker who helped us proceeded to pocket the AirPods and they were tracked back to her residence and used. She then brought the AirPods back to the store as a personal item now. This is a bad look for the brands reputation as thieves should not be hired. Compensation is viable justice for this situation.
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September 2023 by Foodie Karol
This was my first time at Aritzia. I bought 2 tops and they forgot to take the tag off. The manager didn’t apologized. This place needs new Managment he was very arrogant and has no sense of customer service. As well as training there employees. This place needs to be more inclusive as well. Would rather buy online.
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August 2023 by Liza F
Horrible experience first time visiting this store and the workers were very unfriendly and rude when I was going to try on a few items the worker counted them and asked me if im sure this is my size because they look too small for me this is very disrespectful and they should not be concern about my weight and the store should be more inclusive
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July 2023 by Amanda Gonzal
Tall blonde manager was extremely rude and arrogant when I asked for a fitting room. Staff should undergo sensitivity training on how to deal with customers. Would rather shop elsewhere or online!
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July 2023 by MD
Great selection and lovely staff at this location. They were super helpful and Paige especially has great style and recommendations.
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July 2023 by Kara C.
As a young black professional it was refreshing to have a warm welcome into this store! Every employee greeted me and were super helpful with any questions I had. The store was spotless and organized. I will definitely be returning!
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May 2023 by Kate Sarte
Let me share the incredible experience my mom and I had at this Aritzia store. It was our first time visiting an American Aritzia, and being from Canada, we were genuinely intrigued to see how it compared. Well, let me tell you, we were absolutely blown away!Our style advisor, Jane, deserves a standing ovation. I can confidently say she is the most exceptional style advisor I've ever come across. We've been to several Aritzia locations, and they've all been great, but this one truly stood out. Jane went above and beyond to assist both my mom and me, offering valuable sizing advice and providing fantastic recommendations. She was a true gem!Furthermore, the store itself was immaculate. The cleanliness was impressive, and every staff member we encountered was incredibly friendly and helpful. It created such a welcoming and enjoyable atmosphere throughout our visit.Now, here's the cherry on top. I had a Canadian gift card that unfortunately couldn't be used in the US. It was a bit disappointing, but the associate at the cash register (I wish I got her name) promptly came up with a solution that saved the day.I want to thank the amazing ladies at Aritzia Oakbrook. When I return to Chicago, there's no doubt in my mind that I'll be making a beeline for this Aritzia location. Thank you all for an amazing shopping experience!
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May 2023 by Naomi Noyes
Had a super easy experience with Emma today. Was able to bring in a pair of pants that shrunk after the first wash and she was super helpful in ordering me a new pair. Great customer service.
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May 2023 by Brinekaa
If I could give this place a zero, I would. I will never return to this Aritzia ever again in life. First, their clothes are too expensive for me to receive poor customer service, which is a bit strange seeing as though the rest of staff was warm and welcoming beside one person. I arrived to the store and Mercedes welcomed me in and was kind enough to get me a fitting room, which I didn’t mind since I honestly did not want to carry clothes around in the store. As I was browsing through the store trying to find clothes for my vacation trip to Hawaii, I get this strange feeling that there is someone watching me and I was correct. There was a sales associate named Alexa or someone who’s name starts with an A standing on the side of the rack of clothes just full blown staring at me. When I looked up, she then smiles. The smiles the Karen’s do when they want to have an issue. So, I ask her if there was an issue or problem and she responds and says no. I then go to the other side where she is standing and begin to browse through the rack of clothes and then she proceeds to walk away. Long story short, these clothes are way overpriced and if I’m going to spend my somewhere and get treated like trash, I can go somewhere else. I’m not a thief and I’ve never stolen in my life or plan on it. It’s people of every race and ethnicity that steal. Unfortunately, they only show minorities as the people who steal, but there are plenty of social media post and history proving who are the race of people that had to steal, kill, and destroy to be come the people in power. This store will not be around much longer treating people like this. Aritzia needs to be concerned about the people that actually run out of the store with the clothes, not the innocent people who are actually shopping. I always go into lululemon and never have an issue and their clothes are just as pricey as Aritzia. Please do better.
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May 2023 by Emma Saville
My mother and I went to the store for the first time today and had a great experience! Abby and Samantha were so sweet and so so helpful. Would go back just for them!! 10/10
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May 2023 by Mary Tennant
Absolutely the best store staff! They went above and beyond to help my daughter purchase the perfect dress for graduation. I will be back!!!
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January 2023 by Sienna Espindola
Love the clothes don’t get me wrong but this store has messed up numerous times on online orders. First, I let them order me a women’s super puff online because they didn’t have my size in store… and what comes in the mail is a MENS WRONG SIZE. Then I trust them letting them order me a short sleeve body suit and the wrong color comes in the mail. And also certain staff are sometimes very snippy and rude.
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December 2022 by Peggy W.
Been to this store 3 times and each time is the same. Shopped around for a while and picked out some stuff to try. Had multiple hangers of clothes on my arm that I wanted to try. Not a single one of the associates offered help or even asked if I needed a dressing room. Had 3 store associates look at me and didn't even say hi or offer help. I noticed that the sales associates only helped you if you were not a person of color. It's so sad to see. I basically walked into a dressing room myself cause no one wanted to help. Decided I didn't want to support this company any more and left without buying anything. On another occasion I went to the store to return something and the cashier refused to return the item. I told them that the website states their return policy and they should follow it. She quickly returned my item. Didn't even apologize. So basically she pretended not to know their own store policy and was going to not return my item.
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November 2022 by Lena Kliukovskiene
It was a great experience! A sale person was so polite and helpful. I bought a lot of cute stuff. Very happy. Definitely will come back.
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October 2022 by Yuki Ayase
I visited the store for the first time on Friday early afternoon and had a very pleasant experience! The store is well stocked and stylish. I was browsing the store and picking up items that interested me. Once I had 2-3 items picked out, the staff offered to take them to the dressing room. I kept picking up more items and the staff kept my hands free by repeatedly taking garments to the dressing room once I had 2-3 items in my hand.Once I started trying on the items and stepped out of the booth to look at the big mirror, the staff noticed me and provided size/color/combo suggestions which were very helpful! When I needed different sizes, the staff was quick to provide me with new sizes.The staff was very friendly and the store appeared well staffed, but this may be because it was early Friday afternoon when it is presumably less crowded compared to the weekend.I would like to especially thank Joana, Alahandra, Braunwin, and Emma, for being very respectful to a transgender client such as myself, and being exceptionally helpful throughout my time at the store. I will definitely shop here again!