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August 2024 by Jandale Kristin
ALO YOGA in Oakbrook holds a special place in my heart, and it's easy to see why. As a former resident of The Commons across the street, my boyfriend and I found ourselves frequenting this fantastic store. Now that we've moved to Naperville, I can't help but miss our weekly visits to ALO – it truly became a cherished part of our routine.
One of the standout aspects of ALO YOGA is the incredible staff. From the moment you step foot into the store, you are greeted with genuine smiles and a warm welcome. The team at ALO is not only knowledgeable about their products but also incredibly helpful and accommodating. Whether you need assistance with finding the perfect fit or have online orders to return or exchange, they go above and beyond to ensure your needs are met. The availability of fitting rooms is a great convenience, and the staff's helpfulness adds to the overall exceptional experience.
Another reason why ALO YOGA is a go-to destination for me is their commitment to customer satisfaction. The store understands that sometimes online orders don't work out as expected, and they make the return and exchange process seamless and hassle-free. Their willingness to accommodate customers with online order returns and exchanges is truly commendable and speaks volumes about their dedication to ensuring a positive shopping experience.
The ambiance at ALO YOGA is both calming and invigorating. The store's modern and stylish interior creates an atmosphere that is both inspiring and comfortable. It's a space where you can truly immerse yourself in the world of yoga and activewear, surrounded by a wide range of high-quality products that cater to all styles and preferences.
The exceptional staff, the availability of fitting rooms, and the store's commitment to customer satisfaction make it a top-notch destination for any yoga enthusiast or activewear lover.
If you find yourself in Oakbrook or the surrounding area, I highly recommend paying a visit to ALO YOGA. You won't be disappointed.
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July 2024 by Niki Marathe
workers are super rude and profile you. i bought a $200 set but at the last minute wanted to exchange for another color. the blonde girl up front tried to tell me it was the same price (it was cheaper, but i actually only cared about the color) and then went on to take two other customers while this interaction was still happening. so she basically tried to paint me out as poor, and then was also wrong. double flop.
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June 2024 by Amber S.
I had surgery a few weeks ago and had gotten clearance to start working out again so long as I wore compression clothing. Went to Alo planning on getting an entirely new workout wardrobe and was not greeted by a single employee and instead was looked up and down and ignored. Instead went to Vuori and Athleta and spent over a grand on new apparel. Will not shop at this Alo ever again.
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June 2024 by John Clausing
Do not shop at ALO - customer service is pathetic - they do not stand behind their products
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May 2024 by Eva Stop
Everyone is super nice, professional, helpful and friendly.
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January 2024 by helen becka
Such cute clothing line. Wanted to love it. Bought a $128 Toasted Almond Accolade Hoodie for my daughter when they had the 30% off sale. We washed it twice and line dried it both times. Pilling popped up all over the sweater. So disappointing. I till it back to the store and they told me that they recommend not drying it even though I told her twice that I line dry all my sweaters. So not helpful. The quality is so disappointing. Really did want to live the brand.
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January 2024 by Cheryl K. Sheppard
Very helpful on exchanging a couple of gifts.
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November 2023 by Patrick Lee
Well organized luxury clothes and friendly staffs.
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November 2023 by Stephanie Tressel
ALO is the worst company that I have ever dealt with. I bought sweat pants back in September. The order was wrong so I shipped them back for a refund. Over a month goes by and I never get my refund so I contact the company and they give me the go around that they have to wait for a confirmation from the warehouse that they got the order back before I can get a refund, even though I received an email saying my package has been delivered back to them not even a week after I shipped it back. So as of now I have no sweatpants and they are keeping my money and refuse to pay me back or even verify that they received my package. In my opinion if you don't want to deal with the headache of this horrible poorly managed company I suggest shopping elsewhere! I recommend Nike?
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November 2023 by Cassie Alvarez
Came here on 11/19 and the guy that was working at the check out was rude. He was rolling his eyes because I asked for a gift receipt.
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November 2023 by Nina Linder
overall products in store were great. However, customer service is bad. Most workers rather talk to each other instead of helping the customers. Literally the workers standing in front of the store too.
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October 2023 by Khrystyna Osadchuk
High quality clothes. It will stay the same after you wash it.
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September 2023 by Baby Wags
I purchased a $130 sweatshirt here that I loved. One wash and it shrunk 2 inches. I went back and forth with Alo customer service and they told me there is nothing they can do about it. And of course there was no option for me to leave a review of the item online. (Sorry Oakbrook, but this is the location I bought it and the only way I know to leave a review). I also purchased the retro socks and same thing, shrunk terribly. I sent photos of both items for proof and they did nothing. This company does not stand by their products. I don’t mind paying a premium for a quality item, but not to a company who doesn’t care once the money is exchanged. I’ll continue my shopping at Lulu.
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August 2023 by Michele Kitt
Love the style of clothing…sporty and street style clothing.
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July 2023 by Kara
The extreme mean girl energy from all of the employees was disgusting. They also do not acknowledge any black individuals that are shopping in the store and only greeted, assisted, and took care of the white customers. I will NEVER step foot in this establishment or make any online purchases ever again.
