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November 2023 by Hero Kang
I was having ATM trouble and was being helped by a young gentleman. He was at least trying to figure out what the issue was until, this old wannabe ricky martin associate rudely told me to leave because they have nothing to do with it.
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October 2022 by Maria Ramirez
Worst services I've had in a bank. No matter how simple the question is they don't have an answer. You make an appointment with a banker and never shows up. The "manager" is no help. Like he said he's not qualified for.
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August 2022 by Robert Modiest
DO NOT GO TO THIS BANK! ESPECIALLY THE ATM! THIS IS THE 3RD TIME THE ATM HAS TAKEN MY DEBIT CARD AND THE BANK TELLER TELLS ME THERE IS NOTHING THEY CAN DO TO GET IT BACK. AVOID AT ALL COST!!!
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December 2021 by Adrian
Bad customer service. I arrived on the drive through 5 min prior to closing with 2 vehicles on front of me. When I got to get the container the lady said they were closed and I told her I been on line and she said they did not see me on line. Clearly I was on the camaras on line. Just bad customer care. Never going back this branch again.
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October 2021 by roger hurtado
Worst branch ever. Lobby never open, long lines at drive thru, at least 30 min waits! I never go here even tho it’s 2 min from my job, rather go to Addison which is out of my way a bit just because I know I can go in and out in 5 min.
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September 2021 by Kathleen Gusloff
Manager Rico and associate Jasmine are very nice and very helpful. Always professional and kind.
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August 2021 by natalie rosasco
Excellent
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July 2021 by marshay
Me and my mom went to the bank today to get money out and they told us they need to know in advance when you need to get a certain amount of money out, they say u can’t get no more then 5000$ out of your account, I think they are races because you don’t see no black person in there
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May 2021 by Yvette Ramirez
Very un professional the person in charge. Raised his voice at my mother and she is an elderly woman. All we went in there is for is to sign some papers.
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October 2020 by Ron G.
This was one of the most uncooperative banks my wife and I ever did business with. The service was slow and they wanted everything done in the drive through. It was hard to get an appointment and it seemed employees are not well trained. We withdrew all our mother in laws money and moved it to a more cooperitive bank.
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September 2020 by Hector Cavada Jr.
Wrong deposits . Ask for balance don't get it . Amateur hour
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July 2020 by Bianca Vazquez
Worst bank ever always waiting in line for more than 30 minutes to deposit my rent only, not even my own bank does this. The customer services and drive thru times are terrible.
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March 2020 by Marcel Kalinovic
Worst bank I've ever had the displeasure of visiting. Every single time you walk in for help, expect to wait at least 30 minutes for the simplest of deposits or withdrawals. Constantly understaffed and not worth opening accounts here unless you don't value your time. I'll be moving all of our business accounts to another bank effective immediately.
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March 2020 by PTO District 87 Northside
Longest wait times ever. Don't bother with this branch. Management doesn't care about customers, just minimizing their expenses and not hiring enough tellers to help customers in a reasonable amount of time.
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February 2020 by Isaiah Johnson
Never answer the phone. I waited until Monday to speak to a manager and now I can’t get an answer!! This is peoples money we are discussing!
