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“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”
“Super fast curbside pickup and very friendly associates! I ordered some caulk, caulk gun and misc supplies and 30 seconds after I tapped “I’m here” I had my items. Thank you for quick and efficient service.”
“This is probably my favorite hardware store in the country; and I have been from Virginia to Hawaii, and Florida to Wisconsin. They are helpful finding items 95% of the time.One drawback is also its strength - is that the store is so large.I wish they had more brands of hand tools beside workforce.I also wish there were some common items like studs, posts, or drywall inside the store if you only need a couple; then you don't need your car for checkout.Please upgrade the sound system for your piano players, and maybe benches (or more display toilets).Great store.”
“Karen in paint was wonderful. She helped me find the correct paint, color matched it perfectly, and listened to what I needed. I highly recommend Karen! She's also passionate about what she does. Couldn't have asked for anything more. I will be back if I have any paint needs just because of her”
“Very helpful staff. Reasonable prices.A year since I wrote this review, give or take, and I generally no longer go to Home Depot and Countryside Illinois because it appears multiple staff changes have caused the service in a variety of departments to diminish. They seem to be much more helpful at the local Menards. as long as I go to Home Depot in Countryside Monday through Friday between the hours of 8 AM and 4 PM I could expect reasonable help with better than average expertise. If I go at other times when I try not to if I go at all the staff working there to be poorly trained, particularly in lumber, plumbing, electricity, gardening, but the checkout is generally quick and easy.”
“It's a warehouse environment with a variety of home, building and household items at discounted prices. It's loosely organized and what you see is what you get. You need to take time to see what is there. All employees we encountered were pleasant and helpful.”
“Menards in Melrose Park are one of my favorite Store. I take that ride from the City to this store they have everything I need and the Rest Room are clean!!❤️❤️❤️”
“Another great experience with Diamond Paint. They are remarkably helpful people - spent 40 minutes with us custom matching a stain for a new table top - need it to match the rest of the set in our kitchen. No extra charge - just the cost of the stain and varnish. Have had similar great experiences with them before.”
“I was very lucky today by a gentleman named Art and another helpfull and skillfull who helped me carry items into my car. Excellency on customer service care and very caring compassionate associate.”
“I just wanted to share my experience on Saturday morning at the kids workshop. Ms Loraine was so helpful with my son Noah. She’s very kind and nice. We will definitely be back !! Shoutout to Ms Loraine ❤️❤️❤️❤️❤️”
“The staff was able to assist me when the doors opened at 6 a.m. to pick up and help me load the order on the back of my vehicle.
Thank You to the Staff and Lowes.”
“My favorite Menards in the area! Massive store, typically very clean, & organized, and with a very large parking lot.
My one and only poor experience at this store was with some (assuming) newly hired employees, that seemed frustrated about me asking some questions concerning ventilation parts.
Besides that one off encounter, never a problem here! A favorite hardware store.”
“Shout out to Jack at Customer Service. We were having trouble finding a gardening tool (clearance item that did not list the aisle and bay online, and couldn’t locate the item in the normal spot), so we visited the service desk just to get some direction. Jack not only proceeded to look for the item in the system, simultaneously acknowledged and assisted other customers who were in line on the other side of the desk, but cleared the line and then walked us over to the area and found it in top stock. Super helpful, courteous, definitely a 5 star experience. Thank you Jack!”
“The best way to shop this store is to look up what you need on the website which tells you exactly which aisle the product is in. This saves a lot of time wandering around. Very nice feature that is not offered by a lot of other stores.”
“Initially when I entered the store I needed some assistance one worker was dismissive, but thanks to Chequita, who went above and beyond as well as Jesus I was able to acquire what I sought. Customer service those 2 was excellent.”
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“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”