Fields BMW Northfield has been serving the greater Chicago and Lake County areas, including Northbrook, Winnetka, and Highland Park, since 1976. The dealership offers a team of knowledgeable auto sales and finance experts ready to assist with the purchase or lease of new BMW vehicles. Customers consistently praise the friendly and professional service they receive. Service experiences are highlighted as excellent, with staff like Chris and Jerry providing clear communication, keeping customers updated, and addressing concerns thoroughly. Repairs, including warranty work such as rear differential replacements, are completed quickly and efficiently, often with the dealership securing warranty coverage for customers. The service department maintains high standards, returning cars clean and well-prepped after maintenance or recall work. Although there have been minor issues with scheduling due to a new appointment app, staff like Mark and the service team manage expectations well and ensure customer satisfaction. Overall, Fields BMW Northfield is known for its great work, good communication, and a welcoming atmosphere, making it a reliable choice for BMW owners in the area.
