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December 2022 by David H.
Bow-tie there any extra charge for a miserable employee. Went into the Walgreens on Pfingsten Rd at Willow in Northbrooke, Il on Dec 5th. Was checked out by an older Indian gentleman. He was in no hurry to get to me-I was the only one in line and he fiddled with some boxes behind the counter before taking my item to being it up. He didn't acknowledge me or ever make I contact. I said "thank you" as he finished counting change- he said nothing. The woman who came up behind me to check out said "good morning" and he again said nothing. I realize it is hard to get help these days, but this wort should not be working with the public. I'll stick with CVS or another pharmacy in the future. Dave from Reno.
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November 2022 by Kitty L.
About 2 weeks ago I went to this Walgreens to get my Covid bivalent booster shot and flu shot at the same time. I didn't expect this experience to be so positive that I would write a 5-star review about it! The pharmacist technician, Salwa at the counter was friendly and nice to take care of the registration. Then, a real shout out to Heather, the nurse/technician who was to put the 2 shots in my arm. Heather was very professional and friendly, and made good suggestions in a non-pushy way. I didn't know that you can have 2 different shots on one arm at the same time, so, I was going to have one shot on each arm. She said that I could put both shots in one arm if I wanted as a lot of people do that, and asked me if I wanted 1 or 2 sore arms. So, this was a no brainer. Even though I had been to numerous flu shot appointments over the past 20 years, and been to many Covid shots as well, this was the only time that I felt that the nurse/technician really liked her job, was very clear with her instructions, took her time but was efficient at the same time, and did a great job. I usually bruised quite easily with shots, this time there's no bruising, so it's a big plus! The only thing is, each time you go to a pharmacy to get a shot, you never get the same nurse! If you call to make an appointment instead of booking online, it doesn't hurt to make an appointment with Heather for the injection!
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July 2022 by Jessica Montgomery
It’s good
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June 2022 by Zal G.
I dropped my prescription at 10 am and need it to go back to work So I told her I should be here by 5 pm no problem plenty of time! So I returned around 6 pm to get my prep medication and ready to take it all night for a procedure the next morning, well wasn't ready Soni wait for another hour at at 7 pm I am told can you call your doctor because we need an approval at a similar medication but we need your doctor's approval So finally one of the doctors called back and approved the other medication, my question is why they waited until I arrived to fill the medication and them realized that was not the same, so here I am waiting fornthe farmacist to come back from dinner so she can fill finally the prescription and is now 8:15 pm By far the must unorganized pharmacy ever visit, and from now on I will stay away from Walgreens! Never again! Store on pfingstein and willow rd
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May 2022 by AJ L.
Kimberly was absolutely amazing at this store, she helped me and went way above and beyond what I would've ever expected, Kimberly is an absolute gem and the store is lucky to have her!
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December 2021 by Marlee H.
This store is really nice and the customer service is amazing . Clarence the manager and Michael the cashier are very helpful . Best Walgreens in Northbrook .
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December 2021 by Darcy M.
I understand that there's a supply shortage and understand employees working under stressful situations. But, Walgreens has a major organizational problem. Their website and app is dysfunctional in every aspect. This is a horrible location; Only use it because I'm stuck with it. If they don't know when a prescription is in, they make it up. And on the day, my medication supposedly came in, they lie about time being filled. It's been 1 week and now over 3 hours since they said "it's in progress". Maybe if Walgreens paid a decent wage, they'd attract qualified applicants.
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September 2021 by Ruthie Price
While I was waiting for my prescription, I sat facing the pharmacy door and the back shelves that contained protein products. The floor, at some time, must have been swept and the dirt was left next to the door leading to the pharmacy. As I had a lot of time, I also noticed that under the shelves was also dirty and needed to be washed. This is a small, busy store that needs to have more cleaning help.
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July 2021 by Anna G.
Horrible service. Two examples. First, I had to wait over 5 minutes to pick up a filled prescription. I was the ONLY person in line. I stood there and stood there as I watched employees sauntering around. One spent forever prattling on the phone to a customer. They need to be trained how to handle lonely customers who just want someone to talk to. Second example. I placed an order to refill my prescription. They said it would be ready the following day. I even got an automated call saying it was ready. Then another automated call saying there was a problem but they were working to resolve it. After two days I called to find out the status. It was out of stock and no one had bothered to reorder it. The pharmacist proudly told me she was reordering it as we spoke. Huh? Two days and no one had reordered? She had no explanation whatsoever. She suggested I go to Deerfield. The Northbrook store is terrible. I would never go there except for the fact it is the closest pharmacy. Contrary to another reviewer's opinion, understaffing does not account for failing to reorder an out-of-stock medication that a customer is waiting on. It's sheer incompetence and a lack of caring about customers.
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July 2021 by Goulburn Vernon
I went in for my second dose of Pfizer vaccine, only to fill out another long form. That's not the issue i waited for about 20 minutes for them to get my forms right. It was an address on it that I haven't lived at for at least 15 years. What if you need to mail something about the vaccine?
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April 2021 by Ruth Price
While I was waiting for my prescription, I sat facing the pharmacy door and the back shelves that contained protein products. The floor, at some time, must have been swept and the dirt was left next to the door leading to the pharmacy. As I had a lot of time, I also noticed that under the shelves was also dirty and needed to be washed. This is a small, busy store that needs to have more cleaning help.
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February 2021 by Michelle Castronova
The Pharmacist Irene performed our COVID-19 vaccine clinic at Grosse Poine Manor Nursing and Rehabilitation. She was absolutely wonderful! Very kind, knowledgeable and so caring for our staff and residents! We are very grateful for her kindness. Also, Walgreens as a company has handled the vaccine process with skilled nursing facilities phenomenally! Thank you Walgreens!
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October 2020 by Heather H.
I used the Walgreens to look up an item and the app said this Walgreens had "4 in stock". I walk in, I see there's zero items on the shelf and I say to an employee "ma'am, on the Walgreens app it says you have 4 in stock of this item" she responds "we haven't taken inventory in OVER A YEAR, the app is not correct" which is extremely irritating. I specifically drove to this Walgreens because of the item being "in stock" and it's not in stock and they haven't taken inventory in over 1 year. So if you use the Walgreens app to check items in stock, it's a complete sh*tshow and not correct in any way. Very disappointed!
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August 2020 by Betsy Kraft Liberman
I called on Wednesday to fill a prescription at Walgreens. They said they will order the ointment and it will be ready Friday afternoon. Of course I had ZERO follow up from Walgreens on Waukegan. They never called telling me when they would get it or that they didn’t get it. I keep calling them for it’s availability. They have no answer for me! Thank g-d for CVS!
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January 2020 by CB
This Walgreens is conveniently located near our house, but definitely on the smaller side. It's a Walgreens so nothing glamorous, but I will say like most other Walgreens I stop at they are understaffed or the staff don't really do much other than stock and check you out. If looking for anything specific I have to send a search party to find any help. Oh well gotten used to it.
