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March 2024 by Kevin O'Hara
Don't plan on receiving any passport services at this location! I had an appointment scheduled for Wednesday and received a call less than 2 hours prior that they had to cancel. Rescheduled for Friday and received a call 3 hours prior that they had to cancel. Now reading others reviews, it sounds like this a common occurrence.
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March 2024 by Lukas Yoonshik Bong
Made an appointment for my daughter's passport prior to a month. Today is Friday before President day(coming Monday) and this office called me saying the person in charge of passports took pto.----------------update: I had made another appointment and today got a last minute call again from this place that it's been cancelled as all the employees that handle passports are on vacation. Just horrible.
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March 2024 by Alexandough Musician Attorney Beat Maker
I love the post office. They are very helpful and everyone is great. There are sometimes long lines but a wise man said good things come to those who wait. Ample free parking, lobby is open 24/7 minutes for PO, and to drop off.
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March 2024 by Ethan Lee
Horrible service
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February 2024 by Leslie S.
The post office at 2460 Dundee Road, Northbrook, IL DOES NOT have a handicap automatic door opener on their awkwardly angled double entrance doors.
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December 2023 by Bong Chung
The man at the counter who has a terrible attitude towards customers should be made to stop working. The answer is to evaluate employees based on customer reviews and reduce or cut their salaries.
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October 2023 by Robert Gordon
I signed up for USPS Premium Forwarding Service because we'd be out of town for 6 weeks. After waiting a week for my first shipment, I called and was told that the carrier was continuing to deliver mail to my address because no one gave the carrier the forwarding application. The next week I also did not receive anything and was told by the person I talked to that it was the carrier's fault and it wasn't her problem; she then hung up on me. I wrote a complaint letter to the Postmaster asking for a refund and after a month have still received no response.
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August 2023 by Ellie Kang
Had multiple bad experiences with various staff members and try to go to other post offices due to this. Customer service should be addressed at this location and strive to be better.
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August 2023 by Jordan House Vlogs
Employees are very rude and not helpful. Can not do their job properly.
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May 2023 by Helen Youkhana
The best mail lady in Northbrook is Letty, she has the best personality and very friendly. Its always a pleasure seeing her come in and deliver mail. We can always tell when she doesn't come in there's a difference between her and other mail carriers. Shes the one that reminds us if we've got outgoing mail which is always helpful.
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April 2023 by Sonya L
There is a short African American lady who works there. If you see her run. She is rude belligerent and not interested in helping customers. The other taller African American lady with short light hair and glasses is much nicer. This rude lady should be putting mail in boxes or sorting mail, not dealing with customers.
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March 2023 by Mr. C
Mail here is ALWAYS slow. About a WEEK slower to get anywhere. Time to get new people who aren't ummm slow in life.
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August 2022 by Austin Fausett
It helps to ship packages to have packaging tape
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August 2022 by Lhyzza T.
Heartless employees. No compassion!!! Worst customer service!!! USPS reconsider the people working for this post office . They are bullies.
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July 2022 by YS B
Their mailman whose name is AJ is lazy and has horrible attitude.
