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March 2024 by Quentin S.
The room was amazing, friendly staff, nice clean bathroom. Wouldn't really recommend the food it's overpriced for what you get and it doesn't taste the greatest. Other than that i would definitely stay here again it's not too expensive to stay here ether.
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February 2024 by Trey Lewis
staff needs to be replaced & nonworking dirty rooms. hotel is a 2 star don't be fooled.Noteworthy details: staff yells and screams at guest and prepare for you bathroom facilities to not operate. asker for a glass of wine and was charged $101 for a bottle. disgusting as i actually love Marriott & renaissance in general but this needs yo be down graded until staff and facilities is addressed & upgraded. 2 star hotel in the meantime. i will never be back & recommend you don't waste your $$ here.
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February 2024 by James Darbonne
Worst case experience of my life, manager on duty called the police because my room my not tidy, I will go to world Marriott corporate with this. Do not rent here ever! The rooms are not cleaned properly and the staff treats you like you’re in a motel 6. The drains do not drain and the over cleanliness is poor.I only stay in 4+ star hotels worldwide and I will never consider a renaissance hotel ever again. The hotel management needs to be fired. I was asked to leave although I had paid for the night. Disgusting
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February 2024 by Grace Choi
Stayed here while visiting family! Confusing check in as they didn't know we booked the room through AirBnB but we loved our stay. The bartenders were VERY accomodating and the front desk customer service reps were more than helpful. Would recommend to others. We will be back!
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February 2024 by Anna H.
I was in the area for an important business meeting and this could have been a great, short and sweet stay. Could have. The check-in process was great, the front desk employees were very professional and the only reason why this review did not get one star only. My room was very dark with some tacky decor. Unfortunately, it was also not very clean. I found some hair in the bathroom and in my bedsheet as well as some crumbles all over the floor. I had a room which is probably also used as a suite and I could not sleep a wink the entire night because i could hear EVEYRTHING happening in the adjoining room, separated by a paper-thin door. On top of that, the AC was very loud. So, to sum it up: not only are the rooms badly insulated against external noise, they are also cleaned in a very superficial way. Food options are very limited to the lounge (for which you need access) and the bar in front of the reception desk. Their steakhouse only opens in the evening.
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February 2024 by George martinez
Very great stay, had a wonder nights rest with me and my buddy “P”, breakfast always delicious, the staff were very delightful and satisfying to interact with, also with a respectful guy named reece or luis ! will definitely come back to the Chi town 5/5!!!Food & drinks: Great food
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February 2024 by Daniel Barnes
Rooms were nice. Staff was friendly. Only drawback was they didn't give us our wakeup call. That caused a bit of unneeded rushing.
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February 2024 by Patrick Campbell
Stayed here briefly when I got divorced but I'm coming back for the service at Ruth Chris, great happy steak sandwich and fabulous staff, Martini and the great sober Mexican with a guy with a misspelled Ronald name.
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February 2024 by Dan Mustard
Rooms: Rooms are recently renovated and track for the tier of hotel this resides in. Not luxury but clean and caters to business professionals.Food & drinks: Ruth’s Chris has excellent food options
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February 2024 by scott lebowitz
Staff is lovely and helpful. Place is nice and clean. Service and food is good
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February 2024 by Sonam Lal
Ran out of stars! AMAZING SERVICE! AMAZING HOTEL! AMAZING EXPERIENCE! I wanted to give more stars, my family and our pet really enjoyed our stay! They have been so awesome and understanding of our needs! Nadia was spectacular. Be sure to ask her for anything she can help with, and she is so lovely! Kathleen and Dani were awesome, and they really helped with understanding and helping us with our stay! Honestly, don't stay anywhere else. This was truly home away from home. They have refreshment hour in the evening, and the bartender was awesome as they have a bar! The breakfast in the morning was truly a chef's kiss! Araceli, Reece, and Jorge were our servers! Be sure to hang out with some friendly chit-chat! Renaissance is on my top list of places to stay, and since I have family here, I will always stay here when I'm in town! Thank you for all that you did! It's such a beautiful place. And P.s. be sure to take in the interior decor, it is spectacular, and there is a pool table to enjoy some downtime, a gym that is so clean and well equipped. The washrooms are so clean that the service is 10 stars!Rooms: Super clean rooms! They provided body wash, shampoo, conditioner, soap, hair dryer, plenty of towels, and lotion.Safety: It's really secure! They also provide a safe.Food & drinks: Drinks were delicious! Bar on site!Food is delicious. They also have Ruth's steak house next to them.Morning breakfast was delicious, all fresh ingredients!Noteworthy details: The decor is great!Cleanliness is exceeding expectations!Pet friendly!Amazing service!
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February 2024 by Samir Pirverdiev
Lady Front Desk Nadia is good and very professional…fantastic service
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February 2024 by Julie D
I feel like this review is going disappear into thin air like all the others which mentioned just how dirty the rooms are. But maybe I would be doing someone a disservice if I didn't chime in and write this.I've been traveling all over the world for business for over a decade and I've seen airport hotels and casino hotels that were much cleaner than this Marriott property. That speaks volumes since airport hotels and casino hotels are NOT known for their cleanliness.When I checked into my first room, I called the front desk and asked if they can change my room because it seemed like the room wasn't fully cleaned yet from the previous guest. The staff was kind and changed my room immediately. However, upon entering my new room, I quickly realized the issue was not just with the 1st room.I asked the staff to check if the new room they gave me is ready and cleaned and they assured me it was. The pix in this review are from the second room which the staff assured me was "clean".Thank goodness I'm only here for a nignt for work... Because if this is the hotel I chose while traveling with my family, we would immediately book somewhere else and get as far away from this place as possible.P.S: gold elite doesn't mean much here.Chicago dept. of public health will have a field day at this location.Rooms: Dirty
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February 2024 by Rudy Habib
There was a strong smell of weed on our floor. People were smoking freely.
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February 2024 by Greg Zejer
The good - nice clean and new rooms, comfortable beds, good location next to Dan Ryan, good places to shop, a very nice lobby, nice employeesThe bad... I had fat black flies in my room all over, someone on the same floor had yelping dog and my room smelled like there was a dog slurping inside our someone forgot to take their dirty and smelly socks when they checked out. No they were not my socks :)
