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October 2024 by I bLINEAUTOSERVICE
It was a good experience. They are very professional and fast services i would recommend !!
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August 2024 by Luiz DaCosta
I tried my best to not have to leave a negative review, but I hope it will help future customers and the company as well.
I bought a Pearl product from them on 6/9/22, and after less than two years in use, the pump cracked on the top and water leaked into my finished basement. That's upseting, but it can happen to anyone. I called PumpBiz customer service, explained the problem, and was informed that someone would call me back shortly, but that did not happen. After calling again I was instructed to send an email with pictures to someone who's name isn't necessary to be mentioned. I sent the pictures on 6/7, clearly showing the problem. No answer. I inquired about the case on 6/17, and got the reply saying my email had no pictures attached. So I forwarded the original email from 6/7, with the same pictures. After some back and forth emails and phone calls, where I was informed that the warranty had expired (which had not when the problem ocurred, and when I first contact them), the last time I heard from them was through an email once again questioning where the leak was, so I sent them the picture with the arrow. No more contacts after that.
Most consumers would appreciate a straight, honest approach, which would save time and aggravation (and bad reviews). It is clear that replacing the pump or parts would be a challenge and maybe not possible. Why not state that from the begining, thus limiting expectations and gving the customer the option to insist on it or not? Here is an example: "Sir, we are very sorry the pump failed. That's extremely rare as those pumps are high quality and almost never break. However, I regret to tell you that although we can try our best, it might take months to solve this, and we still might no be able to replace the pump or the parts for you. The warranty is honored by the manufacturer, not by us, so we are powerless to interfere in the process. I know that's not what you would like to hear, but that's the truth. What would you like for us to do?"
I believe PumpBiz is a good company and Pearl a good brand. Still, great companies and brands are usually compromised by poor customer service. I hope they see this review and improve their process. I ended up buying the same pump to replace the broken one, but from a different seller.
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August 2024 by briantuomala
I have ordered Basement Watchdog replacement items twice and found them to be exact replacements as advertised. The order process was very straightforward, and the items arrived quickly.
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January 2024 by RickRusty
Delivery was very fast, the unit looked great, and it worked as soon as it was plugged in. Can’t ask for much more.
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January 2024 by Robert Izett
Excellent service from PumpBiz - they're quick, friendly, easy to work with, and honour their price-matching guarantee. They also have a great inventory and offer recommendations and service/support. HIGHLY recommend for all of your pumping needs!
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December 2023 by William L.
We had basement watchdog battery fail. Could not locate one anywhere. Apparently they don't make them anymore. Not on Amazon, Ace, Home Depot, Lowes...no where until we found PUMP BIZ. Web site said they had two in stock. We emailed to confirm prior to ordering. Jeffrey immediately emailed back indicating that yes they had two. We ordered. Jeff came bank with the hour said packed and ready to ship UPS. Also gave instructions on battery install. What great service. While we are only a residence we will always go to Pump Biz for future sump or other pumps we might need. Also will spread word about this company to all we can. Thank you PUMP BIZ for such great employees and customer service !!
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November 2023 by G N
Quick and friendly service!
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November 2023 by Mike Villano
These guys are thee Bomb. Full Stop.
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November 2023 by Raymond Audain
Fast and reliable services
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September 2023 by Matt Hyde
Excellent service Jeff. Thanks! Our PortaPump PP32's have been working very well.
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August 2023 by Scott Keele
The team at Pumpbiz are fantastic. I am on a ship in the North Pacific and having a pump problem, Jeff promptly returned my E-Mail and Advised me that the item i needed was in stock.The Part will be at my Home Port when we Return. The customer service i am seeing at Pumpbiz is something that i have not seen for a very long time. I give them a 5 out 5ScottChief Engineer
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June 2023 by Bryan Sawyer
Very nice people who stand behind their products. The manufacturer had changed a specification and model number and Pump Biz made it right and got me the right pump. Highly recommended!
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May 2023 by Lyons Sandstone
Very knowledgeable and excellent support and parts options.
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April 2023 by RibFalls Fabrication
The parts are easy enough to find on the site and they are in stock.
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November 2022 by Fred Jackson
Ordered 11/9 at 3:21 pm. Ordered a small plastic part that weighs almost nothing. Paid $13+ for shipping. Eight days later (3:21 pm on 11/17) I have nothing. Incredibly slow service for the price!!
