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October 2023 by C Sheedy
This Mariano's was full self-checkout this morning; Saturday, Oct 21 2023 at 830 am. So it's not like it was the middle of the night. Of course, the POS system stinks so we had to stop for attendant help 3 times with 20 items. Good luck for people shopping with small kids or other people that just don't like self-checkout. Personally, I'm not going back to this store.
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October 2023 by Cody Davis
They have a really nice staff and provide excellent customer service. The meat and fish counters are especially great. The butchers and fishmongers are very kind and really know their stuff. The produce section is very good too and well managed.
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October 2023 by Myles Wardlaw
Only one register open. Rude red head old lady at register . She needs to work on her customer service instead of being mad she has to work a 9 to 5.
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August 2023 by M H
Carts piled up everywhere many of the cards have broken wheels The citrus was rotted with flies getting in and out of the front entrance inside looks like you're going into a courthouse with doors and gates... Another perfectly good grocery store that Kroger has ruined.
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July 2023 by Ryan D.
My husband and I came to Mariano's with a shopping list to accomplish. The store was laid out in a way where it was easy to find what we were looking for. We were able to find what we were looking for quickly. There was a pretty big sale going on and lucky for us the food that we were looking for was on sale. We even passed a sale on cereal (that was not on our shopping list) that was too good to pass up. When we went to check-out, the lines at the register went pretty fast. Overall, our experience at Mariano's was positive and I recommend Mariano's to others.
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July 2023 by Rick R.
This is absolutely theeeeee worst Mariano's out there and unfortunately we have it. Please Please some other chain please take it over and fire all the horrible staff that stand around here doing absolutely nothing! Today I came in and they apparently got rid of their hand held baskets. I asked a staff person and got a non customer service friendly response, "we don't got Em any more". No sorry we no longer carry them, no explanation, no smile, no nothing. this place used to be vibrant, full of customers, and great amenities. Now it's ghetto. Won't be back unless I'm desperate.
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June 2023 by Vince Freesner
I love this store extra clean great food great management
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June 2023 by Marc F.
Kroger corporate, take notice, this store is bright, clean and the employees are very helpful - the store maybe what we call here in so cal a "fresh faire" version of the store, great butcher, wide selection of meat, good selection of veggies
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June 2023 by Plamena Todorova
One cashier at 5 pm on a weekday during the busiest time of the day for this store. This happens all the time. Line of people and carts waiting down the whole isle. I have to bag my own groceries to help out the poor stressed out cashiers and move the line faster since cashiers often have to also bag their own line’s groceries. In the meantime they’ve got 8 self check out counters that are no use to shoppers who have a cart full of groceries. This is all part of people/cost cutting measures implemented by the parent company Kroger.If I wanted to bag my own groceries, I’d go to Aldi and save some money too and the line would be faster. This store is nothing more than a glorified Jewel, which Kroger also bought so it’s not like there is much competition in the area.Who wants to spend their evening waiting in line just to bag their own groceries? And there are never the same people working at this store. Goes to show how well they pay them and how they’re treated. They put the awesome Domenick’s, where we had the same cashiers for a decade, out of business just to give us sub-par service with miserable employees at higher prices.
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May 2023 by Alec Apelian
I worked at this Mariano’s right after I graduated college. At that time, the pandemic was in full swing. Sadly this was the only place I could find that would hire me. Although I’m thankful for having work, I had a horrible experience, To put it short, John the store manager is so macho. He thinks he’s god. Countless times he talked down to me, disrespected me, and made me feel so insignificant. I absolutely hated that I had to pretend I was doing something even though we weren’t busy. I couldn’t talk more than 30 seconds with co workers without management telling me to get back to work. The prices here and selection here are very good, but don’t give your money to this store. Give it to Heinens or Trader Joe’s. Thankfully I’m happy now and following my career path. Thank you John for making me so miserable. Thank you for being a shining example on how not to treat people.
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May 2023 by Jim S.
It is now eight in the morning and there is not one register open this is the worst grocery store in America like usual
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May 2023 by Alec
I worked at this Mariano’s right after I graduated college. At that time, the pandemic was in full swing. Sadly this was the only place I could find that would hire me. Although I’m thankful for having work, I had a horrible experience, To put it short, John the store manager is so macho. He thinks he’s god. Countless times he talked down to me, disrespected me, and made me feel so insignificant. I absolutely hated that I had to pretend I was doing something even though we weren’t busy. I couldn’t talk more than 30 seconds with co workers without management telling me to get back to work. The prices here and selection here are very good, but don’t give your money to this store. Give it to Heinens or Trader Joe’s. Thankfully I’m happy now and following my career path. Thank you John for making me so miserable. Thank you for being a shining example on how not to treat people.
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May 2023 by Oleksandr K
They have 1 bathroom for the entire store. Dont even think about drinking liquids before coming here. You might be stuck needing to check out and go to the bathroom at the same time. Thats probably the reason cashiers arent coming back. If you been a cashier, you know that a bathroom is essential in that job
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May 2023 by Chris D.
Mariano's is the only store asking me for my ID when I buy wine and beer.I am 78 years old and the cashier Marcia asked for my ID. I couldn't believe it.I shop from now on somewhere else !!!Chris Dreher
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April 2023 by blue fin
I have been shopping at Mariano's since moving to Northbrook several years ago. It was a choice of convenience as I live 5 minutes away. Up until recently it has been a plesent experiance but not any more.There is one particular employeewho hovers over me whenever I am at the self check out. As close as two feet away. Not saying a word just watching everything I do as if waiting for me to not scan an item. I am a senior and am hugely offended by this rude snd unprofessional behavior. I don't see this woman harassing other shoppers as I have been harrased.I get that Mariano's is concerned about shrinkage occurring at their self checkout lanes but give me a break. I am at this store several times a week. Know your customers a bit better. Inexcusable.
