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July 2023 by Jenn T.
I am not sure where to start. I recently bought a fridge, stove, microwave and dishwasher. The fridge was delivered with a dent so I sent it back. Once they delivered a new fridge as well as a new stove (I needed gas and not electric - my fault) they left it in the middle of my living room even though they were supposed to install it. So I had to call AGAIN to have someone install the stove and fridge because they are not the same people who install the microwave and dishwasher. This is for a high-rise so each job required a certificate of insurance for the delivery of the items as well as a separate certificate of insurance for the installers. Then, I also had Lowe's install new flooring for my condo. It was a separate team to deliver and a separate team to install with again separate certificates of insurance. Yes, this is a hassle when I have to reserve an elevator, pay deposits, etc. And just to add to the headache, Lowe's forgot to deliver the molding for the floors so I had to go through the process twice for the floors!!!! No, I will not work with them again. I have another unit in a separate high-rise and I bought a fridge, stove, microwave and dishwasher from Abt. They delivered, installed and took the trash away in 1 visit!! Yes, 1 day, 1 visit, 1 team of people. The difference in cost was not much however the customer experiences was leaps and bounds better than Lowe's. Do yourself a favor and shop at Abt!!!
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June 2023 by Rod D.
I frequently visit this location as it's waking distance from the Tesla Supercharger in the same shopping center. What I love about this location is that it's fairly empty a MAJORITY of the time. It gives me the freedom to move along the aisles without it being too crowded. I am also not hounded by the workers asking if I need help. This is actually what I dislike about the place as well though. When I need help, it's hard to find. I believe that since the store has such a low walk through rate, they don't hire as much staff to man the aisles.All else, they usually have ample stock of what I need compared to other locations. They store is clean, organized and large. I just like the fact that it's located in the area where the next home improvement store is about a mile or so farther and around a busier area by the Costco
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February 2023 by Elaine H.
I'm in agreement with several (or more) people complaining about delivery/customer service. First, I opened a Lowe's business card, and instead of my actual name on the card, they put my business name which just so happens to be an address. I've never owned a credit card without my name on it, and think it's a bad idea. And when the mail comes, the first line on the envelope is an address, with my actual home address below that. Why? Why, Lowe's, would you do that? It's a matter of time before my mail gets misplaced. Next, I ordered a double bathroom vanity. The delivery was delayed one week because mine got damaged before delivery (seems like Lowe's loses tons of money on carelessness). Then, it got delayed another day and I had already cancelled an appointment so I could be home. The vanity finally came today. The day I bought the vanity, I asked the employee if the delivery men could get it up the stairs. "No problem." They have equipment to get it upstairs." The delivery guys did not work for Lowe's and at the front door told me there was no order for taking it up the stairs and did I want it sent back to the store? They did ultimately agree to take it upstairs, which looked pretty dangerous (there was no "equipment" to help them). The box was torn about 12 inches where 2 sides of the box met, yet the delivery guys would not open the box to check the condition of the vanity. If it turns out this one is damaged also, somehow it's going back down the stairs. This has been a very frustrating event. I will never, ever buy anything from Lowe's that has to be delivered.
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January 2023 by Kevin M.
I ordered an item on line thinking it would come from Lowe's warehouse or another Lowe's store. Turns out, it is coming from a 3rd party vendor that Lowe's partners with. DO NOT order anything that Lowe's uses a 3rd party vendor for. I hope Lowe's will start vetting their vendors and put some expectations on levels of service and delivery times. Can't keep using the Covid supply chain excuse. The only thing Lowe's got right was my order confirmation when I placed the order. Issues:I have been waiting over a month for item I was told via Lowe's rep would take 7 days3rd party vendor has charged my credit card three timesLowe's customer service has 1 hour wait time to get status of orderI still don't know when I will receive my itemDone with Lowe's.
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October 2022 by Alex A.
This started when we contracted Lowes to install vertical blinds in our living room. The sales process was OK. Actually getting the blinds installed was horrible. It took numerous phone calls and endless wait times. When we connected, the person connected, they had no idea how to help us. This is possibly the worst customer experience I have had in my 7.5 decades on earth. Believe me you will do better elsewhere. I hope someday I will have the blinds I prayed for!
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August 2022 by Joan M.
My experience at Lowe's on Willow was superb. I needed the manager and after being paged did not show. The customer service gentleman, Matt went running around the store and escorted him to me to make sure I was taken care of. Thanks Matt!
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June 2022 by Jill L.
Every experience has been flawless. The employees couldn't be nicer or more helpful.It's my 1st pick over the 2 Home Depots in my area, always a good stop, decent prices & selection.
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June 2022 by R S.
At this Lowe's you are guilty until proven innocent. In short I purchased an Ego string trimmer deciding to return the trimmer the next day unopened. Why? Because I read the Lowes reviews and I didn't want to be another victim of a problematic automatic line feeding mechanism.But at the return counter the women wouldn't believe me that the box was unopened even though it had the manufacture's banding straps intact on the box. Then she called over the associate, Steve, from the applicable department who told her it is new in the box, unopened, nothing is wrong, rolling his eyes.Unfortunately she not only didn't believe me, but refused to believe the Lowe's employee. After a good deal more badgering I was able to get my money back.Point if fact getting accused of theft is hardly how you retain customers. I can only imagine what Steve thinks of her at this juncture. In fact he made a few choice comments to her face in front of me.But wait there is more. I attempted to speak with a store manager. The result? I was told the person is too busy to deal with me. Wow.The only thing left to consider if I should call the corporate office to complain about this Lowe's location, which apparently has a track record of poor customer service given what I'm reading on Yelp...
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May 2022 by Douglas C.
Probably the worst customer service I've experienced. I understand why I go to Home Depot and Ace.
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September 2020 by Angela S.
Wow, I'm really surprised by all the 1 star reviews, and that stinks for those who had those experiences. We stopped in today to pick up a few things for our house. Water sealer for our deck, fertilizer, and a deck heater. We also did a small amount of browsing.Like living through a pandemic isn't weirding our brains out enough, stop by this Lowe's, and you'll be greeted by a full collection of Christmas displays (mixed in with the grill section), and tons of artificial Christmas trees. What? What? The weirdest greeting ever. Like so weird. They were out of deck heaters...not surprising considering they are already in a December state of mind...but we picked up everything else we needed. The customer service was fantastic. We were asked at three different times if there was anything we needed help with. The garden section is a bit slim on flowers, but mums are just coming in. Everyone was in a mask and practicing proper social distancing. We were hesitant to head out to a hardware store on a Saturday, but it wasn't crowded at all. We went around 4pm.
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September 2020 by Alexander Durham
They usually have what I need. Although it's sometimes hard to find someone to help, the people who are there are willing to help and are very knowledgeable!
