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June 2024 by Dr. J.
I had the most unpleasant experience working with Nancy Jacobson on our home. We already provided her with detailed drawings of the exact design and layout we wanted for our kitchen. She provided us with a quoted price, down to the penny, based off the architectural drawings we already provided. Using her quote (which noted would respect the budget that we had already shared with her), we proceeded and parted with a $5k deposit. She had our drawings in her possession for nearly 3 months. She met with my wife on several occasions to fine tune the design, only to make insignificant changes. Because they outsource the CAD renderings to a third party, ANY change would then trigger another 2 week turn around time for a new CAD rendering (including inconsequential changes like altering a paint color). It wasn't until nearly 3 months of "fine tuning" that she revealed our custom pantry doors would not be warrantied and she would not provide pantry doors at all. She also revealed a glass cabinet with a unique size spec (which again, she's had for nearly 3 months), would also not be warrantied. She offered for a third party to come in and deliver on our entire design, and then proceeded to charge us $40k more than her original estimate. She blamed her manufacturer for not informing her of their warranty policy on the pantry door instead of taking accountability for failing to stay on top of it. She made erroneous claims about how our plans for our counter tops weren't congruent with our sink spec. So we resorted to including our contractors into the email thread with Nancy to shore up any discrepancies, only for her to yet again deflect and claim that it was the job of the GC to overlook these details (even though it was her unsolicited erroneous opinions that spurred the collaborative effort to begin with). My wife reached out to her upset about being offloaded to a third party and having to pay $40k more for the same design we brought to her nearly 3 months ago. Nancy has since ignored two of her emails. She did not strike me to be a serious person who was attentive and committed to our project. And from my perspective, her blatantly ignoring my wife's emails is the straw that broke the camel's back. I would not recommend this company. Needless to say, we went elsewhere.
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December 2023 by Jaclynn Webb
We worked with KDP this year for a major kitchen remodel. Nancy and Cecilia had so many amazing design ideas. We had a difficult space to work with, and the design solutions truly transformed not only our kitchen, but the feel of our entire home. They were front and center for every step of the process from design, to construction, to install. I can't thank them enough for their creativity, design, and support during the stress of a major remodel. Thank you KDP!
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November 2023 by donald darga
We worked with KDP on our complete kitchen remodel.We are first time homeowners and this was our first major renovation to our house.Nancy and her team were wonderful partners in this process, and were essential in creating the kitchen that we envisioned for our house.KDP gave us the support, guidance, and feedback we needed every step of the way to feel confident in the decisions that we were making.There are so many different products, styles, and themes to be considered in every decision and the KDP team gave us the tools and confidence we needed to make the right choices.The scope of a complete kitchen design can be overwhelming, but the team at KDP worked with us in a way to make the whole process manageable.Nancy and her team were very attentive, prompt, flexible, and understanding of our needs and the obstacles/changes needed on the road to completion.The KDP team also provided us with information and insight on all the things that we never thought to think about from workflow details to long term kitchen maintenance and needs.This really helped us feel safe throughout this process. Kitchen renovations can be a lengthy project where you are without an important part of your house.Having a designer and team we could trust to lead us safely to completion was invaluable during this time.Overall, we have been very pleased with our kitchen and to be able to have worked with Nancy and her team in this process.I recommend them highly and would not hesitate to work with them again.Services: Kitchen countertop installation
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December 2022 by Nathan Kipnis
I have known Nancy for about a decade now, and she has been great to work with. She listens carefully to the client, follows up in a timely manner, and is a joy to work with. As an architect, that makes our job that much easier and better. Plus, her sense of design is excellent, making a kitchen not only look great but also makes the function and flow of the space work out perfectly!Services: Custom kitchen cabinet construction
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August 2022 by Raquel Sportel
Working with Nancy & Cecilia of Kitchen Design Partners was a dream! Together we worked to design my beautiful and custom kitchen. This was my first time renovating my hard-working kitchen (during Covid) and the experience was truly fun! Nancy & Cecilia had customized and creative ideas re design, materials, and layout. They are detail-oriented design professionals. They checked in frequently and guided me throughout the process- I couldn’t have done this project without them. I will definitely be utilizing their services for future projects.
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August 2022 by Lori Green
We loved working with Nancy to create our dream kitchen. She was incredibly knowledgeable about her product, and helped us to make cabinet and countertop decisions that best fit our needs. Nancy did a great job trouble shooting when one of our cabinets came in wrong and made sure the project turned out perfect. All in all we could not recommend Nancy and Kitchen Design Partners more!!Service: Remodeling
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August 2022 by Joann Chassman
Thank goodness for Nancy Jacobson and her team at KDP for helping me with a lake house kitchen/bathroom remodel in Wisconsin. She helped in creating a modern coastal look and reduced the overwhelm that usually comes with a remodel. She stayed in constant contact with my contractor from beginning to end of the project. Im so happy with how it turned out as well as her creative influence. All my lake house guests love it too! Thank you so much!Service: Remodeling
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August 2020 by Tom Wood
Nancy and Cecilia were great partners for us throughout the entire process. We had a vision and Nancy was able to execute and coordinate all aspects and fine details of our project. KDP is very responsive to quality issues and getting us the answers for our questions before and after the install. The end result is truly the kitchen of our dreams!
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August 2020 by Alison Griswold Velasquez
We have been in our house 20 years and had only done cosmetic improvements before we were able to undertake a major remodeling project. This project included the kitchen, laundry/mudroom, two bathrooms, the master bedroom, as well as changing the front elevation of the house. Both our architect and general contractor recommended Nancy and her team. Nancy took the time to educate us every step of the way, which was greatly appreciated. While facing numerous obstacles with this project, Nancy always remained calm, cool and collected. She is very detail oriented and is respectful of time and budgets. Having had to work with many different professionals on this journey, the meetings with Nancy and Cecilia were the ones I always looked forward to attending. She is truly a professional and on top of that, couldn't be a nicer person with whom to work.
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August 2020 by marla massel
We could not be more delighted with our new kitchen and laundry room...thanks to KDP! After living in our home for 27 years, it was due for a facelift...actually, a complete remodel! Our experience working with Nancy and Cecelia, was beyond exceptional. From the dedicated time and attention that they gave us during the planning and design phase, to the exceptional follow though during the install and after, we could not be more pleased! The kindness and respect that Nancy and Cecelia have toward one another, and how they treated me as a client, made the experience warm and comfortable. Nancy's experience and knowledge all aspects of the project, made working with her extremely helpful. While the scope of the project may have been daunting for some, I LOVED it! Nancy's presence and attitude made me feel like I was her only customer (which was definitely not the case!) Our kitchen and laundry room turned out so beautiful (and functional) and we are now incredibly proud of our home!!! We are looking forward to finalizing the 2nd phase of this project, starting next week, as we are working with KDP on our guest suite and master bath. Working with KDP has simply been a wonderful experience that we are thankful for.
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August 2020 by Marla Felvey
Nancy and her team were the perfect partners for our partial kitchen remodel. She listened well, clearly understood and embraced my vision (and my budget) and expertly helped guide me to wonderful results. Her industry expertise and design sense were invaluable. I love my “refreshed” kitchen and I couldn’t have done it without Nancy!
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August 2019 by C F
We have high expectations and Nancy and her assistant, Cecilia, at KDP delivered on every count. They are a knowledgable design team offering great cabinets, counters, hardware. Worth every cent. They helped us create and install our dream kitchen. Sorry we did not find them sooner - very highly recommend!
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August 2019 by jeff wadler
Nancy was right on in understanding our desired look of our new kitchen. She presented us with ideas, selected the materials and coordinated the entire project through completion. We love our new kitchen.Nancy was delightful to work with. She is both very professional and friendly. We highly recommend Nancy and KDP.
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August 2019 by Michele Berrington
We worked with Nancy to do some remodeling in a second home in another state. Nancy was excellent working on a long distance design project. With the help of blueprints, pictures and video, Nancy helped us design the space to our vision. She and her design team followed up on all of the details and were always available to answer questions. The remodel went smoothly, the first time around! We had a phenomenal experience.
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August 2019 by Stewart Stoller
For many years we had wanted to remodel our kitchen, but struggled because of the poor design of our existing floor plan and the lack of solutions proposed by other designers and contractors. We had five doors in our small kitchen, and this posed a tremendous challenge to any design.Enter Nancy Jacobson of Kitchen Design Partners! Nancy came up with a solution that seems almost miraculous. The door problem was resolved by removing the wall between the family room and kitchen, and widening the entrance to the family room, thereby removing all of the pocket doors. She was with us during the entire design and construction, and everything was seamless. Nancy helped us choose cabinets that we love, the colors we love, the quartz countertop that we love, the handles and knobs that we love, the backsplash that we love. Nancy even had recommendations on appliances, and helped us decide where to put our utensils and pots and pans.Nancy promised that we would have more cabinet space then we had before, which we doubted. Never doubt Nancy. She was right. We have much more cabinet space than before; even more than we need. The soffits were removed. Even though the height of our ceilings have not changed, our kitchen now seems to have high ceilings (but they are still only 8 foot). By opening up the first floor of our house, our kitchen is no longer small. We now have a large kitchen, with very good flow. Importantly, Nancy also worked very well with our contractor, who was excellent.Cecilia, Nancy's assistant, was also phenomenal. Either Nancy or Cecilia were at our house during every critical phase of our project. Cecilia was present when the cabinets arrived, and it was a truckload of boxed cabinets. She inventoried every single item to make sure that what was ordered was received, and that nothing was damaged. Nancy was present for inspection when the quartz countertops were fabricated and installed.Our experience with Nancy and Cecilia at Kitchen Design Partners, Inc. is a happy one. We have heard so many stories from our neighbors of challenging times they have had even with big name builders in the Chicagoland area. We are relieved that we have avoided the problems that so many of our neighbors have experienced. Working with Nancy and Cecilia was an absolute delight. The only downside of our project is that its completion means that we don't get to see Nancy and Cecilia as often.We know that Kitchen Design Partners is in high demand, but if you can sign on with them, our recommendation is that you do it without hesitation.
