First Class Moving & Storage, Inc.

Most Recent Comments

• June 2024 by Ashley B. Wallace
  This hopes to be the most deserved love letter a long standing and endlessly devoted customer could write. There aren't enough stars available.
  My relationship with First Class Moving and Storage goes back decades. With No other connection to anyone at the company other than being the world's most grateful client to have found them. I have used them for multiple moves, complicated divisions between multiple locations and storage in the same moves and even a no notice emergency move for ill family members. I have been present for some and absent but left color coded notes with tips and beverages for them for others. Every time has been flawless and a deep sigh of relief. The crews are wizards at combining efficiency and speed with the most careful packing, wrapping, carrying and moving of anything from big furniture to more fragile, small or antique pieces. They are polite, friendly (such great people!) and we really don't realize how amazing moving can be until it is done exceptionally well. When my things have come out of their clean and climate controlled storage, a year plus later, they are all as good as when they went in. I have never had even a hint of a disappointment or any problem whatsoever with any of their services. They continually exceeded my expectations even after I got use to their flawless service.
  I am privileged to say I have built a relationship (beloved and trust kind- no compensation or financial benefit) with them and if this doesn't tell you how great a company it is, the staff is the same, decades later. Heidy at the helm of coordinating everything is a human unmatched. She is truly an angel and makes dealing with these stressful tasks an actual joy. No joke. She is an exceptional person in what she does and how she does it.
  I don't remember the year of my first move with them- best guess is early 2000's. I've used them at least a half dozen times personally (often with the same crew) and referred more people than I can count. Not one friend or referral I have sent their way has ever had less than the BEST experience. I now live far away and had to call and consult on some odd moving questions for a few things back in Chicago. Heidy dazzled me as much as ever. And helped me above and beyond.
  Look, it's moving, it's stressful and overwhelming physically. We hire people bc most of us can't fathom doing it ourselves. It's often expensive and involves transporting all of our personal possessions. This is not the time to find the cheapest quote or not care who gets it done and how it gets done. I've heard horror stories from friends who used various other movers. First Class is more than worth their services in gold and they all work to make it the least stressful and most positive experience it can be. Be good to the crews, tip and pat yourself on the back for finding the best movers you could find! They are worth every dime and then some.
• April 2024 by Elizabeth Riesche
  Used First Class for a 95 mile move from Deerfield to Roscoe IL and two night on-the-truck storage. Can't say enough good things about the entire process from getting an in-person quote to the foreman -Jonnie and his team! They were careful, worked like dogs, protecting all flooring and carpets to wrapping all furniture, even my grill and patio set. Move Out and Move in went smoothly as they communicated very well every step of the way and took great care of our belongings. They even helped me add felt pads to the bottom of all furniture on Move In day. A few of our things did not have them and the new floors needed protection. Hire First Class with CONFIDENCE!
• January 2024 by Christina Collins
  First Class Moving and Storage lived up to their name. Working with Ronan and Heidi in the office was a joy. I could tell I was in knowledgeable hands, and this reduced my anxiety about the big move of my Mom's furniture to various locations. The team that came to move the furnishings was professional, organized, hardworking, and just generally helpful and thoughtful. With your help we made an apartment into a home for a refugee family, and we helped formerly homeless older folks live with dignity. Thank you!
• December 2023 by Rebecca Rosak
  I used First Class Moving & Storage to move me from the southwest suburbs to Chicago and it was a very good experience. I was only at that location for 10 months and did not open many boxes. I needed to move again 1 1/2 miles away from that location and that experience did not go well. I had to be out of that location in two days and in the middle of the move they decided that they were not going to move me. I was devastated. I was hoping to be out of that place by the end of the day and instead I had to do the rest of the packing, taking belongings down stairs, carrying boxes up stairs etc. My body has paid the price for doing this with doctor and chiropractor visits and massages to try to heal the pain. To say the least I am still in pain for having to do the job they said they were going to do. Very unprofessional and I would not recommend First Class Moving & Storage, Inc.
• November 2023 by Matthew Feldmeier
  Got off the phone with Doug supposedly the owner of the company. Absolutely shady sales tactics of aggressive you better take my quote right now or you’re guaranteed to get ripped off by every other company style. Couldn’t even get a word in without him forcing me to read his email like I’m a child before I hung up on this jerk. Don’t bother with these people. Dirty tactics means dirty business Im willing to bet if I went with these guys there would have been some stupid hidden fees they didn’t want me noticing since I HAD TO SIGN NOW.
• September 2023 by T Green
  Moved household belongings 2000 miles. Sent list and pictures of everything going and got a quote. The truck showed up on a Saturday. The driver immediately said we had double amount of what was quoted. And the price would be double and it would have to be cash! So we ended up having to leave 2 rooms of furniture. Then they left a $600 vacuum but took the attachments! They took a mattress we said to leave and left a good mattress. They said they would deliver to new place within 2 weeks. Didn't show and rarely even answered the phone when I would call. Showed up after 4 weeks. The driver had no help and had to unload and put together furniture all by himself. The whole experience was a nightmare start to finish.
• September 2023 by John Doe
  Moved household belongings 2000 miles. Sent list and pictures of everything going and got a quote. The truck showed up on a Saturday. The driver immediately said we had double amount of what was quoted. And the price would be double and it would have to be cash! So we ended up having to leave 2 rooms of furniture. Then they left a $600 vacuum but took the attachments! They took a mattress we said to leave and left a good mattress. They said they would deliver to new place within 2 weeks. Didn't show and rarely even answered the phone when I would call. Showed up after 4 weeks. The driver had no help and had to unload and put together furniture all by himself. The whole experience was a nightmare start to finish.
• August 2023 by Max S
  These guys use way too many boxes and paper padding! I believe, at least twice more than other companies would, and four time more than we would use if packed ourselves. Yes, nothing got damaged or lost, which is the good part. But as a result, it took us insane amount of time to unpack and unwrap everything, and we are left with a whole dining room full of boxes filled with their paper. We have flattened down the boxes that we were able to empty, but there is just so much wrapping paper that it has filled almost entire dining room. And yes, they did charge for those boxes and packaging. At first I did not want to complain, because I was sure that they would at least remove all that once we are done unpacking, as the movers told us on the moving day. But today I called and they refused to take back anything but the flattened boxes. They suggested that I can recycle the wrapping paper myself. Well, that will take at least 10 of my recycling bins to recycle all that! I will pay a 3rd party for this garbage collection resulted from 1stclassmovers, and I don't recommend this service.
• August 2023 by Christian Embrey
  SCAM ALERT:Rushed me into putting in a deposit and that it could be refunded up until 5 days before the move. I ended up going with a different company and requested a refund. They then tried to convince me they were going to be the cheapest rather than just giving me my refund.After requesting a refund about 5 times, they finally called me and told me that I would have to file a dispute with my bank in order to get my money back.
• April 2023 by Norman Sandfield
  I cannot recommend First Class Moving and Storage highly enough!! Forty-nine years of collectibles and furniture packed up and moved from Chicago to Dallas. Seven men and two trucks. Everything was packed professionally; even the most fragile and the heaviest items arrived without a problem. They packed and unpacked it all, often towards the end asking me what else did I need done. It all went so smoothly, above and beyond my expectations! And I am SO pleased!!
• April 2023 by Norman S.
  I cannot recommend First Class Moving and Storage highly enough!! Forty-nine years of collectibles and furniture packed up and moved from Chicago to Dallas. Seven men and two trucks. Everything was packed professionally; even the most fragile and the heaviest items arrived without a problem. They packed and unpacked it all, often towards the end asking me what else did I need done. It all went so smoothly, above and beyond my expectations! And I am SO pleased!!
• April 2023 by Barbara S
  We chose First Class primarily because the company was on the approved list of moving companies at our new location and was a BBB participant. Our experience was excellent! The 2 part move was in March 2023-furniture/boxes, then art work. ***** and ***** coordinated both moves, providing two trucks sized so they could be brought into the loading dock of a vintage ******* building rather than loading on the public street. ******* headed the 8 person professional team that worked efficiently, quickly, quietly, and with amazing skill for both parts of the move. It was apparent they had lots of experience. While we packed our own boxes for the first segment of the move, the crew packed delicate artwork for the second segment, using special boxes and packing material. At the new location, they unpacked everything and removed all **************. Moving is such an emotional experience, but the crew that handled our 2 part job removed any concerns we had. We highly recommend First Class Moving & Storage (**********, Ill). We later heard they had handled 4 other moves to our new location in one week--not surprising.
• April 2023 by Barbara S
  We chose First Class primarily because the company was on the approved list of moving companies at our new location and was a BBB participant. Our experience was excellent! The 2 part move was in March 2023-furniture/boxes, then art work. ***** and ***** coordinated both moves, providing two trucks sized so they could be brought into the loading dock of a vintage ******* building rather than loading on the public street. ******* headed the 8 person professional team that worked efficiently, quickly, quietly, and with amazing skill for both parts of the move. It was apparent they had lots of experience. While we packed our own boxes for the first segment of the move, the crew packed delicate artwork for the second segment, using special boxes and packing material. At the new location, they unpacked everything and removed all **************. Moving is such an emotional experience, but the crew that handled our 2 part job removed any concerns we had. We highly recommend First Class Moving & Storage (**********, Ill). We later heard they had handled 4 other moves to our new location in one week--not surprising.
• March 2023 by Bonnie Goodman
  I used First Class Moving & Storage, Inc for a second time in the summer of 2022 because I had such an outstanding experience with them the first time they moved me in 2016. The difference this time is that I stored all of my belongings for several months because my new condo was under construction. First Class broke the leg of one of my favorite benches, and more importantly, they lost several of my boxes. What surprised me most was their nonchalant attitude about the damage and the loss, saying that their system is full-proof and the error could not have been on their end. I can guarantee that a Nespresso maker, a king-size comforter, half of my every-day dishes, and several other smaller items were put on their trucks and were not delivered to my new apartment. Because I had such a wonderful experience with them during my first move, I was so surprised and disappointed with their lack of care regarding the lost items. Needless to say I was not reimbursed for the damaged bench or the lost items. To my great surprise and disappointment, the First Class front office was unprofessional, unresponsive, and borderline rude.
• February 2023 by Terry pasquinelli
  I rarely write negative reviews to companies but thought that my experience warranted this.I used this company back in December of 2021 to move me out and put me into their storage facility. The crew was nice and quick considering that it was a horrible snowy day. I moved into my new home in August of 2022 and again the crew was nice to work with. In unpacking my boxes that went straight from my old home to their storage facility to my new residence , which I had no access to, I noticed there were at least 3 boxes missing from my kitchen and hallway. I was emptying boxes and started noticing where is this item and that item, which I had packed myself. I also noticed that one of my crystal lamps was chipped from the bedroom which they had packed and unpacked themselves. I then called to let the office manager Heidi know and was instructed to send a detailed itemized list of the items that were missing and damaged. No reply to follow up email no answer on voicemail.A month later I received a letter stating stating that my issues had been sent to the claims processing team and a response could be expected in 30 days.almost 6 months later I have yet to hear from the company or office manager.Terry