Crate & Barrel Corporate Office

Furniture Stores
Hours: The Crate & Barrel Corporate Office in Northbrook, Illinois, reflects the company's modern design and core values of helping people live in meaningful moments. Located in Chicago's northern suburbs, it serves as the hub for associates from Crate & Barrel, CB2, and Crate & Kids. Customers consistently report positive experiences, praising the friendly and helpful staff. Many highlight the excellent customer service, including quick responses, clear communication, and willingness to go above and beyond to resolve issues. One customer appreciated how Kristy Mette and her team promptly fixed a delivery mistake and made the process smooth. Others mention how staff members like Erica in Executive Customer Service turned around unhappy situations into positive outcomes. Customers also value the efficient delivery process, noting that furniture arrived on or before the scheduled dates, even for backordered items, with no extra charge for separate deliveries. Return and exchange policies are described as straightforward and accommodating, with credits issued when prices drop after purchase. Overall, the store is highly recommended for its reliable service, quality products, and staff who genuinely care about customer satisfaction, making it a trusted destination for furniture, gifts, and registry needs.

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1. Northbrook, Illinois