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November 2023 by Sally Stone
My mom moved into Brookdale, Northbrook after her apartment building experienced water damage and had to be evacuated. Everyone at Brookdale gave my mom a warm welcome—not just when she moved in, but every single day she lived there.The whole staff is remarkable: from the marketing and sales department to the friendly and helpful front desk, to the array of activities the activity directors organize, to the sociable dining experience and chance meetings in the hallways, … all of their friendly and open hearts helped my mom feel at home.I’m grateful that Brookdale, Northbrook created a friendly, kind, and active community for my mom. This is how an elder community should accompany folks into the twilight of their lives.
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November 2023 by Meredith King
When it came time to pick a safe, comfortable home for our mother to move from Florida back to the Chicagoland area...I reached out to my Facebook Mom's community and within 10 minutes, recommendations were flying in for Brookdale. We didn't even hesitate, we met with the amazing staff and moved her in a month later! The Brookdale community is wonderful, from the residents to the staff, we could not be happier!
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October 2023 by Laura Romanoff
The staff is very kind and responsive to both the residents and their families. The schedule of activities is varied and entertaining. The level of care is very good. Great community.
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October 2023 by Laura Cohn
My parents only lived at Brookdale for only 3 years, but the care and love they received from the devoted staff made their, and their children's experience, feel like their long time home. When we left after their needs required more extensive medical care than Brookdale had to offer, we cried in the lobby with 6 members of the upper management and their long term care givers - it was so hard to leave. In responding to our families needs, they did everything possible to accomodate my parents whims and health issues. I recommend Brookdale Northbrook mostly for all the love in the halls there, and the smiles on the members of the community from the executive director down to the neighbors in the hallway you meet on your way down to dinner. It is a loving community to be part of, what more could one ask for their family members?
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September 2023 by Susan Wolan
My parents moved into Brookdale Northbrook about 4 years ago. They lived in independent living while my dad was alive. My mom continued to live there through Covid and when she needed more help on the assisted living floor. Throughout their time they received excellent care. From the administrators Steve, Ryan and Lucy to the entire staff of caregivers, nurses and support people, everyone has been wonderful. This is a great senior community that offers a variety of activities and social opportunities. My mother, in particular, was well taken care of. I always felt she was in a safe, loving environment. I highly recommend Brookdale Northbrook.
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September 2023 by Bill Dingfelder
My mother-in-law and father-in-law lived at Brookdale Northbrook for three years until their physical circumstances changed, and they had to move. During their live at Brookdale, they benefited from its good food, a broad diversity of activities, a location that was convenient for family and friends to visit, and a well-maintained and beautifully landscaped building.Most notable -- and most important at any such facility -- was the skilled and loving staff. The staff at all levels knew their names, regularly asked about how they were doing, offered to see if there was any way they could help them, and much more. When my wife and I recently cleaned out their apartment, we had to say a final goodbye to about eight of the staff, ranging from the Executive Director to the caregivers to those who helped maintain the facility. They remembered my in-laws well, and they were obviously moved by having known them. Their were tears all around -- on our part and theirs -- and it was clear that they saw their work as more of a job. For them, it was a calling.I'd recommend Brookdale Northbrook to anyone who requires care for their elderly parents or other relatives: they provided excellent care at what can be a critical time for any family, and I know that our family is so grateful.- Bill Dingfelder
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June 2023 by Beth B
My father, age 97, has been a resident in the independent living facility at the Northbrook Brookdale for 4 years. During that time my family and I have been very happy with our experiences there. My father has made many friends with other residents, and has meaningful relationships with many staff members, as well. He particularly enjoys mealtimes, and has regular groups of residents with whom he sits and socializes daily during breakfast and dinner. He also greatly enjoys the various social programs which are organized by Brookdale, especially the musical programs and holiday celebrations. As a family member, I have been most appreciative of the ongoing excellent communication by Steve and Ryan through phone and email, particularly during the COVID-19 epidemic. There is a warm and friendly family atmosphere at the Northbrook Brookdale. My father has frequent visitors, who feel warmly welcomed by the staff. I am so thankful my father is safe, healthy, and happy. I highly recommend the Northbrook Brookdale.
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May 2023 by Phil B
After a fall and a very broken hip last June, it was clear that my 91 year old mother-in-law should not stay in her condominium alone. After a few months we began the discussion of making the move to an independent living facility which could provide both physical support and social environment needed. And just like most, my MIL did not want anything to do with it!In early September we convinced her to check out Brookdale Northbrook and we all met with Susan (Sales). By the end of that first visit, my MIL agreed to make the move and we put a deposit in THAT VERY DAY.Everything since then has gone well. While we started with an assisted living model, in a matter of 3 months we were able to make the change to the independent living model by working with Itszel with Brookdale at Home. There's just enough extra services provided to give my MIL what she needs (and all the kids piece of mind!) without being too much.The move in process was a pleasure, too, and we had help every step of the way.Socially, it's been a gift! While it took a few weeks to settle in, between a family social event the first month for new residents and then the deliberate efforts for community, my MIL is happy and doing better than she has in years. There's a group of her friends (my wife and I refer to them as the "high school girls"), inhouse rehab and PT, and -- the big news -- her willingness to now use the onsite beauty salon!!Thanks to Ryan, Susan, Itszel, Tina and all the others who have made her life better.
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April 2023 by Julie schaeffer
We could not be happier with the staff and experience. My parents just moved in this week. All during the lead up to the move, the staff (especially Tina and Lorry) was amazingly helpful in assuaging my mom's anxieties about the move. The facility is clean and bright. The apartment was newly painted, new counters and carpet were installed, and it has a great view and lots of natural light. We shared a dinner on the day they moved in, and the food was delicious. On their first day there after their move, my folks were attending activities and meeting new friends over meals. Thank you, Brookdale, for helping my parents achieve a wonderful quality of life.
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April 2023 by Bubbie Sherry
I am currently a resident of this great facility and have been here for 6 years. I am not from Illinois, originally and had to make new friends or sit in my apartment and twiddle my thumbs. I can tell you that I have made I lot of new friends and the staff here are great. They know everybody by their first names and are always willing to help when help is needed. I cannot thank everyone enough for all that they do for everyone. You would be remiss if you didn’t consider this caring place for your new home.
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March 2023 by Amy Petterson
Since the second my mother and I walked through the doors here at Brookdale Northbrook, we met with a sensational Susie Powen in Sales and very soon after she was ready to make this life change. Susie was very responsive to my mothers needs and treated her with kindness and respect. My mother really appreciated her manner as did I. Since our Brookdale adventure has begun, I have seen her transform into a person that has a renewed zest for living. The common areas are nicely decorated and maintained with pride. My mother loves her beautiful apartment and the staff has been extremely helpful and friendly in all areas of her new environment. My mind is at ease knowing she is well taken care of. She has made friends, she is engaged and participating in a variety of activities that keep her spirits up and looking forward to the next day. My mother has been a resident at Brookdale, Northbrook, Il since last June 2022. I am so grateful to the entire staff, in particular to Ryan Springer and his wonderfully upbeat personality that he shares with this community. He is a positive force and superior role model in this position. I feel very fortunate to have my mother there under his leadership and care.Thank you Brookdale Northbrook for giving my mother a fresh start in this chapter of her life.
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March 2023 by Michael Cohen
Tina at Brookdale was outstanding when my father had to move in. I highly advise anyone who has a loved one and needs to relocate them, Brookdale is the place.
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February 2023 by July Bay
I was at brook dale looking for some services for my grandma. I spoke to a sales representative she was super friendly and nice. She explained everything thoroughly. Wonderful costumer service, would recommend ?
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December 2022 by Gayle White
My mom was at this Brookdale location for about a year and a half. Unfortunately, she needed to move to a memory care facility. The staff is amazing with the residents. They really care about them and know everyone by name. Brookdale at home was absolutely magnificent with my mom. It is run by Itszel, who is incredible person. She communicated well, made sure my mom had wonderful caregivers, and was there for my mom if there was an issue. Her staff is also outstanding, especially Susie and Vicky. I definitely recommend Brookdale, Northbrook.
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December 2021 by Bob R.
My mother moved into Brookdale Northbrook (actually in Glenview) about two months ago. If any of you have moved loved ones into independent or assisted living, you know how tense this time can be. She lives in Easton, PA until she realized she had no relatives near her and her friends were no longer there. As an only child we had a few options: finding somewhere near her (no friends or family) or move her to Chicago so she can be close to several family members. She not very mobile so my wife and I checked out dozens of facilities on the Northshore. We narrowed it down to two Brookdale facilities. Hands-down, this was the best. The rooms were nice, people were friendly. They were up and about interacting, playing games, and reading in the library. Since we started the search over the summer, we also got to see their outdoor areas. Frankly, other than nursing homes (very different), we had no experience with independent /assisted living. Our decision was based on one question- would we live there? We looked at the facilities, the amenities, the programs they offer, the medical care, and importantly their food. While my mother eats like a bird, we did not want institutional food. Brookdale Northbrook checked all of the boxes. It took a while - arranging the move, getting past a short lockdown for COVID, and we moved her in about two months ago. Nothing is entirely the same between what you are told by sales and marketing, but it was very close. COVID has still been a challenge. A few staff members were diagnosed as well as a couple of residents. They have the right protocols in place so lockdowns are minimal. The food has proven to be even better than what we tried. I wish they had a few more options with their programs. Some may not enjoy the one planned for a time and date and there aren't any scheduled options. That is hardly a complaint. Her transition has been hard. Brookdale has done everything possible to help her adjust. We go there at least two or three times a week. I have heard a transition typically takes three to six months or longer. I have every belied that once things settle down and she makes more friends, she will love it there.
