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September 2024 by D CHE
If i could i would give them a —-000
First of 2 and a half years ago i gave them a deposit for an escalade esv V. Havent gotten it in still ,,, they called me 2 weeks ago talking about they will have it soon and want 30k over msrp but because i waited so long they would do 15k over i was shocked this was not my first car i bought a bentley there and also brought my rolls royce for service there ,,, this is by far the worst worst worst diler experience ive ever had !!! I still havent got my 2500$ deposit back , no contact !!! Now i got my lawyer involved ,
Also they’ve sold me a warranty for 15k for the bentley i had which i sold in a year and was supposedly cancelled and i was supposed to get like 10k back also never happened!!!! This is nothing but lies!!! Seems based on the reviews i have read today im not the only one !!! Hopefully we will have a class action case against them !!!
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July 2024 by Adam Thaler
Extreme disappointment. The lack of respect, the lies and incompetence of the staff is baffling. Literally, baffling. This will be long, so pop some popcorn, get comfortable and read on. . Ok, let us begin. It all started long ago when I wanted a pet, the other kids had pets.... oh, wait, no that is for a different crowd. Apologies. NOW./. I contacted Steve Foley III, youngest (presumably) of the former owners of the dealership before being purchased by the Napleton Group. This was on May 25, 2024. I was interested in a new, 2023 Bentley Continental GTC. It was advertised at a discount online. He said it was available and we talked about price. We agreed to a number, did all the paperwork and was awaiting finance approval. No effort was taken to get a deposit. I believed this was because they already had the finance application and a verbal. 4 days later, after asking about approval, I am informed that oops, they sold the car to someone else and that the manager made the decision to do so, knowing there was a deal on the car. Why, you ask would they do that. Well, it was admitted to me that the "other person" sent an immediate deposit, was willing to pay more for the car AND Lived Local. Yes, that is correct, reverse discrimination. SO, anyway, thinking that Steve Foley III might have some power and word in the matter. (I was WAAAAAYYYYY wrong on that , I apologize for the spoiler without an alert.) He acted like he did and even told me that he had strong words with "his team" and sent the manager out of his office with his tail between his legs. Uh, WHAT! So, jump to the chase, he is simply a salesman, albeit, the only real salesman. After much sole searching, I decided to give them the 3 strikes, you're out approach. This was STRIKE ONE.
They had another car and negotiated and came to a number. They had the credit app and everything else, so they did the sales contract and finance paperwork and overnighted it to me to arrive on a Wednesday. They did not send the paperwork on time and it got here on Friday, they did not put Saturday delivery for the return, so it was Monday before paperwork was ready.
STRIKE TWO
Communication was non existent and they sent the paperwork to the bank with an error (cut off number in the document) Steve lied about why it was getting approved and they had to wait for paperwork.
STRIKE THREE
I know contact corporate offices and talk to the CFO that tells me a completely different reality. Danny, the manager takes over the handling of the transaction. He says he was not aware of the issues and did not know it was a priority! WHAT.??
STRIKE FOUR
Car finally gets on the truck and arrives on 6/21/2024, 16 days after the paperwork and money were received. Car had half a tank, no temporary plate, was dirty, tires were low, one key was missing.
STRIKE 5 . You decide if you want to do business with them.
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August 2023 by Charles E.
Great sales and service. Friendly, professional and fair. Like Steve, Ed and Dan in particular.
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November 2022 by Carrie McCormick
I’m in love
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November 2022 by Carrie McCormick Real Estate
I’m in love
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April 2021 by jeffrey kobayashi
Had a great experience with Larry at Bentley Northbrook. Larry took the time to explain the vehicle I was looking at, he was extremely knowledgeable and professional. The best sales experience I’ve had in Chicagoland.
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April 2021 by Ranbir Singh
did not fix my dad car
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October 2020 by Susan Penbrook
This is a horrendous business! As a single mother they took advantage of me and charged me extra as well as never included credit for my trade-in. Stay away from these crooks! STAY AWAY!
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October 2020 by Silvia E. Sz
gsrbage...stole vehicles...not paing for the trade in...crooks...do not buy from them
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October 2020 by Daniela Popescu
Bad business... Foley Owner treat us badly, have a low clasa attitude...i will not buy The car from them and i recommend you to stay Away from this crooks
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October 2020 by Lorand Kx
Thiefs...stole vehicles and not paying for it...they said one thing and do another...they actually even did against the contract...I'm up for class action lawsuits and I'm in as well
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October 2020 by Scott Kuhl
Crooks..don’t buy from those crooks...you sign contract and they try to cancel it after 45 days and they took the money...Foley owner very very disrespectful
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September 2020 by Leonard Fredricks
Nope. Not messing with them any more! You shouldn't either! This is the 5th time this week I have been put off or delayed getting my car fixed. This is their responsibility. I don't have that kind of time to waste. Do yourself a favor and stay away.
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September 2020 by Ovidiu Astalus
I recently bought a car from them and little did I know it had so many problems with it. I expected them to have me come in asap and get these things fixed. Nope. Dragging their heals. Two weeks till I can get an appointment there. It is ridiculous. Stay away!
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September 2020 by Charles Wilson
So frustrated with these guys right now. How am I left on hold for two hours. Then they say I have two week wait. This car was sold to me with problems and now they are dragging their feet fixing it!!!!
