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“This is a small community bank, the northbrook location seems more tailored for the private banking arm, but they do take all customers. This bank may not be as technologically advanced as big guys, but it's a real community bank, with actual people working there, I know my banker, and get services not possible at big banks, although at times they may be a little slower. Seems like they are most focused on retail and commercial banking services, not sure they are desperate to make loans like some places, so I would elsewhere for anything than home equity lines. Overall nice to have a small old fashioned bank, in a day where it seems like most other branches dont even have personal bankers, even if their app are behind the curve of the bigger banks.”
“I have been a customer since 1996 when I first opened a checking account. I love this bank. I have made lifelong friends here. I would never go anywhere else. They are loyal and so am I ❤️”
“My dad has a local account here and the tellers are very nice. I hate to say it, but I am very lazy and use the drive-thru window instead of walking into the bank. I especially like the holiday decorated deposit slips that they use...a little cheer for the sometimes drab winter weather. A word to the wise, don't even attempt to make a left turn headed westbound on Shermer or you're asking for an accident.”
“Rich Lakin is a true professional. Knowledgeable, efficient and caring. Always returns my calls or texts promptly. Very pleased with whoever I contacted at this firm.”
“Since 2021 started, there's been too many drivers out on the road many of them forgot how to drive. Do to staying home for a year because of co vid, I been hit twice in the last 60 days do to inpatient and unwary drivers near me. I fell behind on my bank account and these bank branch manager AJ saved me by removing many Insufficient bank charges. Tyvm I greatly appreciate the help. Your a great leader in the banking industry.”
“Great reception upon arrival. Friendly bankers. Prompt service! Variety of options were explained. I am a long time BMO customer. I do strongly recommend this bank to others!”
“I am BEYOND pleased with this brance, which comes after several horribly stressful experiences with other branches that made me consider leaving PNC altogether. I am a new business owner that is fast-paced and demanding. Nallely and Taylor went the EXTRA mile 3x over - they helped me set up payroll quickly when I was in a real pinch. They offered me tons of information that actually showed me going thru the bank is MUCH cheaper than any other payroll company or accountant. It was clear that both of these women were not only ultra competant, but also very invested in taking care of their clients. They personally called me several times until the matters were complete and promptly responded to me smallest questions via email. Very much appreciated them and this branch!”
8:30AM - 5PM
445 Skokie Blvd, Northbrook
Banks
“I had such a great experience working with Sagar Sheth on my retirement plans. Sagar was knowledgeable and patient, answering all of questions, making me feel very comfortable with information that I am not all that knowledgeable about. I know that I’m in good hands with the staff at this particular Schwab location. Kathy Borkovec was also a huge help with getting things started. The communication from Sagar and Kathy was extremely impressive, and I highly recommend their services.”
“I’m a member since 2020. I’m refinancing my car with them with an excelent rate. I also got a personal loan this week & they approved me in 15 minutes over the phone. I recomment this credit union 100% for anyone. Thank you guys! You are THE BEST!”
“My experience with this bank was completely different than at the one in Arlington Heights location. I was greeted immediately upon arrival. The bank representative, Colin, was warm and personable. He helped me with everything I needed. I felt attended to throughout my entire visit. I would recommend this bank not the one on Rand and Palatine.”
9AM - 5PM
1707 Shermer Rd, Northbrook
Banks
“Much more together than the Homer Glen location. My dad had a number of accounts here and everything was personalized and Jeanette and Will were great at the Northbrook Branch. Homer Glen is much more chaotic and less organized.”
“Went there to get coin rolls with my friend because we both collect rare coins. We are only 12 and didn't have a account for the bank but the bank teller still gave us coin rolls and 2 dollar bills. Very nice staff and I do not understand the other reviews but I do have to say some of the employees were slow but they got the job done. I will go back to this bank for coin rolls in the future.”
“I wish to preface this review by saying I am not happy with the company JPMorgan Chase Bank, N.A. at all. I've tried to escape them many times; but they keep merging with the banks I switch to (Purdue National, Plainfield Bank, Chemical Bank, Marine Bank, First Chicago, WaMu, BankOne, etc.), and I wind up their customer again. That said, I generally don't hold that against the individual branches. This branch location functions well enough, in spite of being a Chase Bank.
The employees I've encountered have all been friendly, seem competent enough (though I've only ever conducted personal banking here), and the building & equipment are always in good order. Their drive-thru and walk-up ATMs have always functioned well. Their walk-up ATM dispenses $5s and $20s, which is nice (I often need small bills to tip contractors and restaurants). I think it also dispenses $10s, but I haven't tried it yet. They have lots of parking, the lot is well lit, and - because they're on a major intersection - it seems to get patrolled well at night.”
“Recently went with my son to open a college account. Was very appreciative of the patient and professional interaction we had with Mr. Thornton. Looking at his card, I just realized that he's one of the Private Client Bankers, which we are not, but he treated us with the same kindness and courtesy as if we were. Many thanks.”
10AM - 5PM
1825 Lake Cook Rd, Northbrook
Banks
“Staff pleasant and always helpful for the past 16 years I've used this location. I had all types of products with them and was always satisfied. They are very helpful in resolving fraud cases.”
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“Donya was so very helpful to me today! I had a big coin stash to cash in and she assisted me even though I do not have an account at Northbrook Bank. I will honestly think about going to this bank now because of the amazing level of customer service she provided. Both ladies at the front were very welcoming and helpful. I cannot thank them enough! It is so nice to go in and be helped to this degree.”