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July 2024 by Robert Scott
Even by USPD standards this location is bad. Won't print a label, like the automated machines will for you. They try to charge a dollar to sell a label. Can't wait until this location is replaced by an automated machine.
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May 2024 by Lorraina Martinez
Manager Diana Hernandez is very unprofessional. Answers phone calls with attitude, does not thoroughly look into missing packages, provides no help for escalating matters. Don't bother contacting them, one phone call constitutes as "reaching out multiple times,' because they are lazy and unethical.
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May 2024 by Marten Katze
This place also sucks. I went through the whole process of mailing a package, the label printed but then got stuck to a page of stamps. The employee then spent some time trying to pull them apart, ruining the label and the stamps. I asked her to reprint t the label and she told em the printer was jammed and she was surprised it printed the first label. I was told I could wait 10-15 minutes or go somewhere else. Cool.
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April 2024 by Scavenger
If you drop off packages that need to be scanned in, and the packages have a return address of another town, like Berwyn, they won't scan the packages in................is that how the mail works? I thought the mail was a US service? I run a mail order business and will not take anything to this post office. Since using this post office for only 3 shipping drop offs I have had to issue returns for close to every order I dropped off there. What's the point? Do they just make up their own rules?
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March 2024 by ben ajayi
Had a nightmare dealing with a guy named Paul, no name tag states is supervisor name is Diane , came to drop off a package , needed some tape for the package, Paul told me I had to buy a tape , took lunch another lady finished my package mailing , wanted to buy a money order, she told me I have to use a debit card , I told her I have cash , she told me I should come back when Paul comes back from lunch , came back an hour later , Paul tells me , he ran out of money order, requested a supervisor, told me supervisor was at lunch at 2:35pm precise, terrible service , and the sad thing is this is how it is at all the post office, even though, they are not busy , they make coming to the post office experience very terrible, I wish the mayor or governor, someone can help customers like myself, you don’t get mail , there is nothing they can do about it
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February 2024 by Yolanda Infante
Service is horrible and systems are always screwed up. Either down or taking just certain types of payment. Always something going on.
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December 2023 by Anthony Arnone
Have not received mail in over 2 months and nothing is being returned to sender. I'm done taking it to the next level. Almost everyone here needs to be replaced.
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August 2023 by Joseluis Avalos
Short staff causing delays in various services.
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August 2023 by No No
I stopped coming here for years. BUT April the associate, her customer service was beyond helpful! & I will be continuing to return to this location because of this. I’m so thankful! Thank you for your help April! :)
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August 2023 by BaronessAnn Davenport
Good, friendly service
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August 2023 by Monic Reveles
The stars are for our local postal carrier, Mr. Thorn, he is awesome. He's been our mailman for 2 and a 1/2 years, and we absolutely love him. He is so kind and goes above and beyond. He interacts with our children and has built a friendship with our family and the families on our block. He not only looks out for our neighborhood and neighbors, which includes safety; example suspicious cars/activities/people who don't live there, but he interacts, makes conversation, takes the time to get to know the community. Recently, he found out about a recent diagnosis with one of our children. He bought and dropped off balloons for her. It put a smile on her face. She loves balloons and she likes smiley faces. One of the balloons was a smiley face. I know this may sound cheesy but he really is the Mr. Roger's of our neighborhood. There's no gift that would ever be a good enough thank you gift for his daily kindness. I hope that he would get a raise, bonus and whatever time off that he desires! Love, the Lopez Family in North Riverside, IL.
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June 2023 by Charlene Ayala
Had a passport appointment scheduled for 9am. Called me at 8:10am to cancel me appointment bc they didn't have an agent. Don't offer the service or a scheduling option for the service if you're just going to cancel it when people NEED their passports.
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May 2023 by C R
Had a passport appointment and my day/work scheduled around it. They call me the day of saying they're cancelling it.Based on previous reviews, why even offer the service if you never have staff to process it???
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May 2023 by Jose Gonzalez
I confirmed an appointment for my daughters passport, they called me the same day of the appointment, to tell me that they do not have a passport agent, I lost my day of work and was left without a passport
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March 2023 by desira velazquez
I stopped coming here for years. BUT April the associate, her customer service was beyond helpful! & I will be continuing to return to this location because of this. I’m so thankful! Thank you for your help April! :)
