Fort's Toyota Service Department in North Pekin, Illinois services Toyota/Lexus/Scion vehicles along with all other makes. The service department is consistently rated as one of the top in the region for customer satisfaction. They pride themselves in having highly qualified technicians and quick availability for service. Appointments are recommended for fastest service, but they also take walk-ins. They offer free valet service for those who need help fitting auto repairs and service into their schedule, and will go as far as 75 miles for this service. Customers have had positive experiences with the service department. They report quick turnaround times for oil changes and tire rotations, with one customer waiting about an hour. The customer service representatives, such as Miguel, have been described as excellent. While the service lounge could use a refresh, the overall service has been exceptional, with customers feeling confident that the job was done right.
