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December 2023 by casarose36
I have been waiting for my order to ship since December 7th and all I keep getting is a notification of things that are not in stock and still no shipping date. They have cut off communication via chat and customer service hotline. You can send emails but they never get answered. This store is a total rip off and I will never buy/order anything from them again. I now have to dispute any charges via my bank. This type of customer service causes stores to close down, just ask Sears. Bate and switch is not how you attract customers. They have the nerve not to allow you to cancel your order!! You obviously don't have the items so give people they money back!!!
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November 2023 by Kate Herold
Much smaller & less selection than the JOANN on Elston. Every time I go to this location I wish I’d just saved my time and gone to a bigger one.
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September 2023 by Jacqueline Salgado
Manager was rude! She was a short Hispanic lady. I went in to buy some brushes and paint, clearly had a BOGO sign. Told the lady at the cashier and the manager told her that all the signs were taken down this morning that their isn’t no BOGO sign for those. After I finished my purchased, I went to go find the manager to show her the BOGO sign. She clearly yanked the sign and said “Have a nice day”. This is a disgusting behavior for a manager and lying to a customer saying all the signs were taken down when clearly I showed the lady in the front the sign. If she so unhappy with her job, then she can go find a job that doesn’t involve customer service!
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July 2023 by Patrick J.
I love Joann's! I go here for fabric and yarn frequently! Their selection and deals are great
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June 2023 by Monica Mulder
There was no cashier in sight so I left my cart and walked out. What a waste of time.
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May 2023 by Katie Laugel
I go here often because it’s close to my home but it is the least stocked JoAnns I have ever been to. It’s continued to be like this even as we come out of the supply chain issues of COVID. Shelves of seasonal merch and happy planner stuff are always bare. Store could use a refresh. And the bathrooms are HORRENDOUS. Staff is kind & helpful.
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April 2023 by deana kaluza
This is Joann is not clean and poorly stocked. I usually never find what I need from this location and end up going to Michaels or hobby lobby at the hip.
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February 2023 by Yasmeen Panawala
Terrible customer service and return policy. Return policy of $25 restocking fee was shared after I made purchase. And they couldn’t void the transaction. When I asked to return before I even walked out of the store with it they were still going to charge me a restocking fee. Then they acted like I was the unreasonable one
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February 2023 by beverly bochenek
JoAnn is one of my go to places as my profession is a knitwear creator and designer. Usually, I shop online and then pick it up. Every once in a while, I will go into the store and spend my time in the yarn section. The JoAnn in Norridge is OK in a pinch but if I really want to yarn shop, I'm heading to Countryside, Lombard or Elston Ave. Those yarn departments are much deeper.Also, the Norridge store has started asking for an ID or order number to pick up the order which I wouldn't mind if I saw them do it consistently for all customers. That's something I will be keeping an eye on.
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February 2023 by Joanne Hanson
Very clean and organized. Very helpful staff and I got in and out quickly with exactly what I needed.
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February 2023 by yasmeen P.
They didn't tellMe about the restocking fee until after my purchase. And then I couldn't return it or they couldn't void the transaction before I even left the store. There was nothing the manager there could do. Horrible service and horrible policy
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January 2023 by Carrie W
It's kind if depressing and the floors are super squeaky with no music on playing so you kind of feel like a sad duck. Also, I somehow always get stuck behind the person at the fabric counter who takes forever with no idea that anyone else is waiting for service, yet my car drives itself here for craft supplies at least once a week.
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January 2023 by Mukisa K.
A very nice store with great parking. If I am in the area again, I will return.
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November 2022 by Alicia Martenia
Its okay, they have tons of crafts but cost of any fabric not fleece is pretty high.
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November 2022 by marisol
Joann is a bit pricey, but carries pretty decor.
