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April 2024 by EWA Tragarz
Great experience. Everyone was helpful ,very friendly and extremely patient with us ???
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March 2024 by Daksha Tawde
My experience here was amazing! Zuzu (Dan) was very helpful. He helped me and my fiancé in choosing the ring. We were greeted with smile from the minute we entered. He understood our requirement and was very attentive.This store has great selection of Jewels and gems and competitive prices. I would definitely recommend this Helzberg!
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March 2024 by Carolyne Sipek
Dora was able to solve an issue with an item that was purchased many years ago. She is a great representative of the company.
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January 2024 by Samia Othman
We have bought a lot of jewelry here over the past few years. The location on N Harlem, the staff are friendly but I am so upset that I have a 24" gold chain purchased from them and the clasp was not soldered well/flimsy. It fell off the first time I wore it. I was told it would be $80 for them to make it right as the jeweler had to add gold to it to solder it. I just picked up the chain last night and got home only to see that it is now over 3" shorter - I will never ever spend another nickel in their stores and will most likely take further action, just based on principle alone. I am beyond angry as I now can not even wear the chain and it was around $2,000 when we bought it. Not worth it!
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January 2024 by Edgar Garcia
Great, Friendly staff Alina, Alex and Miss Dora... Knowledgeable and accommodating. Good vibes, good laughs..
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December 2023 by lazzylynch
My experience here was amazing! Alex, Alina and Ms Dora gave me the best customer service! I was greeted with smile and waited on attemtively from the minute I walked through the door. Great selection of Jewels and gems and competitive prices. I would definitely recommend this Helzberg!
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November 2023 by Lu Martinez
The best place to buy jewelry, the team is sensational, and the staff's attention makes you feel that they really care about their clients. The high quality of the products and their price are incredible. Don't hesitate to buy here.
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October 2023 by Chris Heatley
My husband and I went to the Norridge location to drop our rings off for cleaning and was informed I needed new prongs on my ring. We have lifetime warranties on all rings. Unfortunately there was a issue because they are updating their systems . Which is a good thing.The gentlemen who took care of us spent lots of time with us to try to rectify the issue, very kind and apologetic. The issue was that the warranties didn't show because of Helzberg updating and I didn't have my paperwork . This associate and the manager fixed the issue and processed the inspection and repairs on the rings. I told them I would bring my receipts and paperwork in when I return.I was very impressed that the customer service they gave was above and beyond, took so much time with us. Showed concern and kindness for the consumer.There is no customer service no where anymore. Since coming to this location for many years we always had a wonderful experience with the staff.The manager and associate who took care of us were the best. This is what keeps us going to this location. The Managers name is Elina and the associate was Alex. These 2 are amazing and greatly appreciated all the time and kindness they gave us.Thank you Helzberg for your staff.Great quality on all items. Great staff, great location.Thank you
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October 2023 by Miriam Sanchez
Brand new ring delivered Thursday 9/14 (evening) purchased online. Realized a stone was missing on 9/15. Went into the store ASAP on 9/16 as soon as it opened. The manager refused to assist. He said it is worn and it is a "he said, she said situation". Wanted to charge me to repair. The worst service. I absolutely do not recommend this location. I called customer service and am returning both pieces. I am not a first time customer. If you go have to vist this location, see Alex only.Update- I was contacted by the senior store manager. She was truly sorry for my experience. Her response felt genuine. I am changing the star rating from 1 to 4 and accepting the apology. Mistakes were made but hopefully it is a learning lesson and the next customer can have a better experience for it.
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October 2023 by Spring Joy
Moved to the area and have been here twice now for my 6 month ring inspection and servicing. Friendly staff and accurate time frame on return of ring. Alex is very nice and extremely knowledgeable! Definitely recommend this store and Alex!
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October 2023 by Anita Merriman
There is a lovely sophisticated, yet welcoming, atmosphere to this store. Alex, Alena and Dora all have a traind eye, and are very personable even though I just went in to get my watching sized! Very good experience.
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October 2023 by Priscila T
The whole staff, especially Dora, are fantastic and friendly! They always take good care of my husband and i everytime we bring our jewelry in to be cleaned or buy a new piece. Highly recommend!
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October 2023 by kwame nkrumah
We love our rings and can't wait till we can put them on each others hands. We have waited 7 years for this moment. Prince from Ghana, and I from the States and Helzberg was the perfect fit. Alex treated us like we were special. Thank you, Alex. I highly recommend Helzberg Diamonds for your special occasion.
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October 2023 by Liseika Moreno
I came in a few weeks ago to get a ring resized and possibly buy a new one. Alex did an amazing job at asking all the right questions and figuring out exactly what I needed help with. We had a thoughtful conversation, and he was super knowledgeable about the pieces we were looking at. Overall, he made my shopping experience super smooth, and now I know exactly who to call if I need any further assistance:)
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August 2023 by Entela Lako
Alex was incredibly nice and helpful! I had a good experience finding a gift . It’s easy and helpful to do business with them .I am more then happy and I will recommend to everyone.
