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July 2024 by Princess Ferlyn Arenas
Firstly, I would like to give a 5-star rating for excellent customer interaction of Regina Alm, she exceeded my expectation by showing me on how to use the app efficiently. Secondly, I would like to appreciate the employee who welcomed and assisted me to schedule an appointment at the branch. Lastly, to the security lady guard who looked vibrant and cheerful. The staff in this branch are very professional in their own role. They are polite and accommodating. Well done to everyone and keep up the great job! :)
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July 2024 by Mohammed Khalid
They pretend always busy, but they got nobody there
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July 2024 by Damian S
The entrance pad for the credit card isn’t working, please fix it as there is always a line at drive through.
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June 2024 by Andria Miller
Closed on a Wednesday??
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June 2024 by Jacob North
Such a fantastic experience! Quick and hassle-free service. I encountered a hiccup with my transaction, but Victoria was incredibly helpful in sorting it out. The branch has a lovely atmosphere.
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June 2024 by Cristian Huerta
this banks atm are a mess. always something not working. Cant even get into the inside atm because the card reader does not work and wont unlock the door. You are better spend a little extra time and go to a different Chase branch.
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June 2024 by mike jay
Khris went above and beyond for me and my family yesterday. Chase is luck to have him! Thanks again for all your help!
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May 2024 by the appeal
ya'll can find sadam & Bin laden, but can't do nothing about the creep's using my name recurrin on the dark web & a recent recurring data breach
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May 2024 by Much
Neighborhood watch
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January 2024 by Miriam Najera
The middle ATM outside NEVER works. There is only 1 ATM inside now and the touch screen doesn't work on that one. So frustrating that it's at a prime location but never has it's act together
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January 2024 by W V
Homeless people right outside the front door trying to sell gum to people. Come on. That is ridiculous. Hot shot with the beard and cushy cubicle inside should say something and tell them to go hang out outside Dunkin Donuts. Get solicitors away from the front door of the bank and ATM. What is wrong with you people??! You people meaning the employees at Chase.
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January 2024 by Jud B
Fix your drive through atm lights
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January 2024 by Ela N
Walked into this location in Norridge Harlem Ave to close an account with my two kids 30 min or so before closing time. What I thought would take 15 min and be simple ..was not. The manager ZORAIDA L RODRIGUEZ had no clue what she was doing. She instructed me to go to the ATM when I was standing right in front of the teller to pull out the money from the account, that didn't work. Then she approached me and instructed me to access an app and reset my limits. I refused. Why would I go to an atm and then an app when I am inside the branch in front of the teller and manager? It made no sense to me. Then she states she reset the limits already. So why you asking me to go to an app? Then she said "I will tell you what to do and you will do it" I told her she didn't know what she was doing. I requested to see a banker she then told me I need to leave! And repeated several times "I am the manager Im trying to help you" I went to speak with another lady and I was informed that the banker was busy even though I could see they had no one with them. As I was speaking with her Zoraida Rodriguez approached me again and told me to leave threatening she was going to call the POLICE!!!! She threatened me several times with my two kids. I asked for her name and she refused to say her name to me. She then went to grab a business card and handed me her business card (power move). She completely does not know what customer service is and how to do a simple closing of an account. She has no compassion and could not provide me with one solution at all. If as a manager she wanted to help me she would go ask a banker what to do since she didn't know. But did she even attempt to do that. Absolutely not. And she didn't even care. THREATENING CUSTOMERS WITH POLICE IS UNACCEPTABLE AND SHOULD NOT BE TOLERATED. She has no kindness and no compassion. Looks like employees there walk on eggshells since even the employee would not tell me her name when I asked.Ridiculous. I hope this branch gets a NEW manager as soon as possible. YOU ALL DESERVE BETTER AND SO DO ALL THE OTHER CUSTOMERS!!!!!! I reported this to Chase so I hope something is done about this.UPDATE* Couple days later I returned to this location saw a banker at that location it took 10 minutes! and I was handed the money from the account without any issues.
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January 2024 by Perico Concho
Good servicing excellent location
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November 2023 by Naye Marquez
Personally, I am very disappointed with this location, I wanted to open a bank account and the Hispanic women who greet you at the entrance almost took me out of the bank by the hand, they gave me a lot of buts because they didn't want to help me... anyway, I think that Hispanics are more miserable among ourselves. What a disappointment!!
