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June 2024 by Robert F
OMG! Hire more tellers!
Been standing in line for over 30 minutes.
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June 2024 by Gabriela Mendoza Rangel
Really bad
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June 2024 by Jay Jackson
I’m a local here and my bank is not located here in town, I come here often to exchange my smaller bills into larger ones. A gentleman is usually the one who helps me but today I was dealing with an older white lady about her late 50s early 60s tells me that I can not exchange my bills due to the fact I don’t have a PNC account. I just mentioned I come here often to exchange bills the customer service she displayed was very piss poor and made absolutely no sense. Being black in small towns like this I deal with a lot of I’m sorry I can’t help you. I changing bulls is not iilegal or against policy if it has been done here at this location multiple times prior to your none sense like make it make sense. I went across the street to Commerce Bank they were great and did the exchange with no issues or questions that’s how you suppose to treat customers with great service.
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April 2024 by Laraine Schollmann
Great services great tellers and bankers. Totally satisfied.
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September 2023 by Liliana Pelaez
Excellent service, it is my favorite bank
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September 2023 by Debra Brown
We have been with them at PNC for quite a few years we moved away and came back and went right back to PNC so very happy with them .I would highly recommend to anyone that wants a good bank and they have locations all over the us .we went to Arizona for two weeks and they even have them there ,been to Chicago they have them up there.
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May 2023 by Dane M.
Called and was placed on hold for "one minute" by an Indian man I couldn't understand...an hour later I hung up and called back to find out the call center was closed. Do better PNC. Busey now has my business.
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March 2023 by marlene h.
They get to know you and your name and are very friendly. You can make sure that they are interested in you and your accounts. They are careful and professional.
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January 2023 by Eve Blanch
Johnna was amazing! Came right out to the counter to help me when I came in. She was so sweet, had a friendly little conversation with me while helping me, gave me some helpful quick tricks to remember some things when it comes to banking, and genuinely made me felt cared for!
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August 2022 by Toni Mahan
Went here for an issue and the African guy at the counter argued me that I was African and denying my heritage. I’m 100% American and have never even been to that continent. He went on to tell me that he could “hear” my African accent. Well how when I have never been to that Africa and have no friends or family that are African ? I guess he didn’t believe me. The point is his job was to resolve my banking issue not try to argue with me about my nationality, color or creed as that shouldn’t matter anyway. I’m not an African and have zero reasons to lie about it ! Weird staff !!
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June 2022 by Joey Kiper
Klarissa was helpful at setting up virtual wallet and getting my bills in check so I can control my money and my money doesn’t control me.
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June 2022 by A H
Best PNC location in town. Employees are always friendly and helpful.
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May 2022 by Joey K.
PNC banker was very nice and helpful with setting up virtual wallet and putting in all my bills to help me see where I am at financially. Klarissa is awesome.
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March 2022 by Maddie Cleveland
Eduardo was a teller that helped me when I walked in randomly and he helped me to raise my credit limit on my visa! I’m actually a manager at another financial institution that’s not PNC in normal, IL and I was super impressed with his professionalism and knowledge about the Pnc cash reward Visa. I didn’t even know I had almost $200 in cash rewards from using my credit card the past few years and he transferred it into my account. Great job Eduardo!!
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August 2021 by Alan H
Best PNC location in town. Employees are always friendly and helpful.
