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January 2024 by Cheryl Pennington
Pretty fast and professional. I took my daughter down and she got a really nice vehicle
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January 2024 by Anthony Castaneda
Recently had to get a rental while my wife's car was in the body shop for repairs. Sarah and Jason were an absolute pleasure to work with. They picked me up from the body shop after I dropped it off, had me sign paperwork and got me a rental all in under 20 minutes. This location has hard working people, they dealt with the body shop and insurance company throughout the whole process. I am very satisfied.
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December 2023 by Michael and Brenda Long
Great experience from pick-up to drop-off everything went smoothly. Jason did a fantastic job. I would highly recommend Enterprise.
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November 2023 by Josh Valeu
Had to return my vehicle to be repaired after being picked up and told it was fixed once. I was picked up by enterprise and had a very down to earth customer service rep. The 2 running this store upgraded my vehicle to a sweet ride and put a smile back on my face as I drove away!
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October 2023 by Max. S Blumenshi ne
Sarah and Kylie did a great job and the car was very clean and worked well
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July 2023 by Dayanne Rivera
The manager at this location was absolutely absurd. She asked my husband where does he work and made it seem as though it’s mandatory for insurance for a ONE day rental. She also didn’t let him use his Google pay because it didn’t give the option to see the card name (Which is usually manually entered anyway). I ended up getting the rental elsewhere but I’ve been renting every other month from this area for the last 6 months and this location is THE absolute worst service.
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June 2023 by Anne Rebbec
Thank you, Callie and Sara, for your help yesterday! You two were my saving grace after my terrible experience at a different Enterprise location. I definitely plan to come back for all my car rental needs!
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April 2023 by Zach Miller
I made a reservation for a car that would be something along the lines of a corolla/elantra etc, almost a WEEK in advance. When i came to pick up my rental, they didn't have anything available in the class of car I chose (intermediate), and they tried to stick me with a horribly ugly Fiat 500l (compact), charge me the same, and they had the nerve to try and tell me that it was an upgrade. I ended up settling for a car that hadn't been cleaned yet. Crumbs and trash everywhere and i had to end up vacuuming it myself, but at least it was within the vehicle class i paid for. They had plenty of time to prepare for the reservation and they didnt.
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January 2023 by santiago baez
Highly unprofessional manager! I am an Enterprise plus customer, and my only bad experience happened in this branch. When I arrived to pick-up my car, the car wasn't there, 9am. The manager asked me if I could take a different car, I accepted immediately. She asked me for my driver license, normal process to check validity, and she tells me my license is not valid. Very surprising! because I rented cars on different branches across the country with the same license and pass airports security too. I asked what is the problem. She shows me the UV light and tells me the strips on the license seem to be shifted but the lines and all features on driver license looked correct. I told her all the features look fine, and her response is: they do not. I called an uber to take me to the airport branch, and they got a car for me in less than 10 minutes... with the same driver license.
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December 2022 by Rick E Fox Jr
Horrible. Snotty, fake friendly manager. Place is often mismanaged. Got to the airport location.
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November 2022 by Brian Cooper
The manager is absolutely incredible. Had my vehicle on time super friendly staff. This is my go to rent a car place. Thanks for the easy rental
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June 2022 by Queen Sassy
When I told them I wanted tolls paid, they failed to mention they don't do that there. They also took money out of My account Three separate times, which ended up cleaning My account out.I am an Enterprise member; to not be treated with respect for being loyal to Enterprise is not constructive
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May 2022 by Natalie Kahler
I called and asked if they could take me home after returning vehicle. He told me to tell him what time I’d be there and he’d have a driver. I told him noon. Get here at noon and he tells me He has no ride for me. Nonetheless I also had to get a Uber there, they wouldn’t deliver.
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April 2022 by Joshua Neace
Rented a car here to get home when I made a wreck claim on my Monte Carlo. Very professional, gave a good car, and was able to return it at the Enterprise location near my condo in Newport Kentucky.
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February 2022 by Susan Crockett
I always came to this location due to its convenient location and super friendly team. Brian is amazing and super friendly, and offered to drive me back when he heard I planned to just take an Uber back. Bear in mind this is during a snow storm when the roads are super hazardous. Chuck is also super nice every time he picks me up to Enterprise to get my rental car. Highly recommend Enterprise to anybody needing to feel welcome and the BEST service.
