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August 2024 by Sierra Huerta (Awesomechick66)
When I first moved here it was ok, but then we went through 3 different management companies as well as owners, we had many issues with loud people, gunshots yes a fight broke out and someone had a gun thankfully no one got hurt, things have been falling apart. My apartment has had sightings of silverfish. I have heard others getting rats. The place came with broken furniture that they wanted us to keep only for the new owners to throw all of the furniture away after wasting money on a Uhaul to store the broken furniture. Laundry room is always broken! Always have to spend money at a mat instead of using the broken on-site machines. The chlorine levels in the pool always irritate my skin. The gym sucks no one uses it because the machines look sad. Communication sucks between everyone involved. Also the new recent management company is very predatory with their lease! You can’t renew normally the lease just forces you to do so if you don’t want to renew you have to jump through hoops, they make it hard to be released from it as well! DO NOT LIVE HERE if you do not want to waste money and patience.
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August 2024 by Casey Kendle
DO NOT LIVE HERE!!!! I don’t even know where to begin. During my lease at Oak Point we had switched management at least three times and each time the management has been awful. When we first moved in the apartment REAKED of cat pee and they refused to give us a carpet cleaner to try and fix it. The apartment was falling apart, paint peeling off the ceiling, base boards breaking, shower wall’s literally decaying. Back in September, a month after living there the ceiling in our kitchen started leaking. The floor of our kitchen was flooded and water damage was all over the ceiling. We had reported this to management right after it happened and it was still never fixed before we moved out (11 months later). Their solution was to put a tarp over the roof for 7 months and paint white paint over the water damage covering the ceiling. I did a mold test using samples from the ceiling, and black mold was growing in the ceiling for who knows how long. We also had no working dishwasher the ENTIRE time living there. We were told management will give us a new one but never got back to us. The laundry room is dirty and half of the washers do not work. The plumbing in one of our bathrooms was all messed up and when the toilet was flushed it sounded like the pipes were going to burst through the walls. Reported this to management and they did nothing. Towards the last few months of my lease I had many packages stolen. When I told management about my packages being stolen they told me they would set up a camera in the mail room but that is all they could do. Well I had another package stolen a few weeks later and noticed a camera in the mail room. I asked to watch the footage and they told me that the camera does not work. Our neighbors would be screaming from 5:00 am to 12:00 am everyday and management never got back to the noise complaint I submitted. We also had neighbors who would sleep outside in front of all the other apartments completely out of it. It’s scary when you open you apartment’ door and a man is sleeping right outside of it. This place is literally a joke and so cheap.
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August 2024 by Tania De Jesus
Non existent office/management. Nonexistent maintenance
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July 2024 by Aaron Putnam
Management is nonexistent- the office is appointment only and calling during office hours always results in reaching an offsite call center to “pass a message” to the office.
Laundry facility is constantly filthy and half of the machines don’t work. I have also had several items stolen from the laundry room. I contacted the office- rather I contacted the call center, who “passed a message” to the office and said they’d look at camera footage and reach out. They never did and I never actually got ahold of the office.
Maintenance team is usually responsive and the maintenance staff has been very friendly- but if it’s something the on site team can’t fix it will take at least a week. Currently on the 4th day of not having air conditioning during the hottest week of the year so far- the temperature in our unit has not dropped below 80 degrees even at night. The call center is once again “passing a message” to the office. When I asked how to reach the office directly I was told I called the correct number but the office is unavailable. Why post office hours if the office is never available?
When we moved in the manager was very helpful and always available during office hours, she no longer works here and two other managers have come and gone in the duration of our lease. The high staff turnover rate and poor conditions of the facilities are indicative of the kind of company you will be renting from if you live here.
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June 2024 by Pessie Feldhamer
5/5 stars! I am absolutely thrilled with my experience at Oak Point Apartments! The apartments themselves are truly stunning - modern, clean, and comfortable. The staff have been so helpful, particularly one outstanding team member who went above and beyond to make sure I felt welcome and supported throughout the entire process. Their kindness, knowledge, and dedication are truly impressive. If you're looking for a great place to live, look no further than Oak Point Apartments!
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June 2024 by Shana Damski
The best apartment I’ve ever lived in! The staff was amazing and so accommodating. And everything was clean, well made, and beautiful
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June 2024 by mindy katz
Wow!! Beyond recommend was such a beautiful experience felt like a luxurious time. The apartment was everything I can imagine and more it was stunning and I felt so good to stay there!! Hands done #1
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June 2024 by Maddy Botts
Way overpriced for what the apartment is. I had a one bedroom apartment the size of a shoebox pretty much. The complex switched management companies 3 times this year and each time they switched companies, we couldn't get maintenance done. I didn't have lights in my kitchen for almost 7 months because they wouldn't come fix them. I put in several maintenance requests that were not forwarded to the maintenance team (talked with them when they did actually come fix the lights, at least the maintenance team is very nice). The new company seems nice, but switching 3 times in a year is ridiculous especially when you keep your residents out of the loop. Honestly, I just gave up contacting management because half the time there wasn't a manager. The communication was not great by management, it honestly just felt like a free roaming place with no rules. (people shot off fireworks at night, parties, cars zooming all the time, no parking management, no communication, people with off leash dogs that werent properly trained).
When I initially toured I was told that all apartments have central AC, this is not true. I was also given an address on my resident portal and then was moved into a different one. The AC units aren't great and only keep one room cold, not even your bedroom.
The pool is disgusting, the laundry room is horrible. I could not get laundry to dry and was always dirty/messy, and half the washers didn't work so I ended up paying for laundry anyway. The fitness room is a joke.
Honestly, you can find a better place to live for a lower price in town. If you can avoid this complex I would recommend it. If you're not super picky, then its a half-decent place to live (which is why I gave it 3 stars). My experience could be a one-off year and the new company could take over and make it better, but honestly to me it is not worth the risk. It was a roof over my head and a place for me to put my things, but never felt like home.
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June 2024 by Kayden Dewispelaere
Management is terrible, it is almost summer and have told them our ac isn’t working and it’s been about a month since then. About to move back home to live decently comfortable
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March 2024 by Sean Small
I wish I could leave a review lower than a one star, but Google does not allow that. If there is any place that deserves less than a one star, Oak Point Apartments would be that place. New management has done nothing but be a pain towards people renting here. If you cannot jump through the hoops, made by the mistakes of Oak Point, then the blame gets shifted to you. If you have a choice, DO NOT LIVE HERE.
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March 2024 by Kyle Small
The management here messes up the rent and the portal and then it is on the resident to make up for these mistakes. Do not live here.
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March 2024 by Nathan Myers
New management took over and they blow would never rent through this place ever again. Big L bring campus point back
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January 2024 by fjk1138
I was recently put into one of these apartments as a temporary place to live due to a work relocation program while I looked for a new house.Initially, things were generally OK. The apartment was older, but otherwise reasonably clean - except that the microwave looked like a food bomb went off inside of it. I complained and they brought a whole new microwave even though I already completely cleaned the original one by that point.Considering the complex is literally across the street from a college, there wasn't even the most basic of desks. I was surrounded by college kids. How were students supposed to do homework? I went out and bought my own items to do a makeshift desk and when I complained later was told they ordered one for me. By that point I was setup and couldn't return some of the items, and told them to forget it.Within the following week, the weather became very bad and I wound up slipping and hurting my knee on the sidewalk outside of the apartment door due to a patch of ice that was not easily visible. I complained and they came to put more salt down, but it was barely enough so I eventually bought and put down my own salt.2 weeks to the day that I moved in, rats started showing up. Thinking they were only mice initially, I immediately went and bought over $40 worth of traps. I caught and killed 3 of them in less than 48 hrs and took photos of 2 of them. I complained yet again and they finally sent an exterminator, who told me he had previously set the (now empty) bait traps just before I moved in. Once I showed the photos to the exterminator, he confirmed that they were definitely rats and not mice.I was very startled by this discovery, but also by the fact that the exterminator (and later the property manager) tried to downplay the severity of the rats, saying "you probably got them all" to which I would like to know how one goes about confirming that officially. Rats are a health and safety hazard and I was completely dumbfounded how they could just treat it like it was a small inconvenience.I left the apartment, got a hotel immediately after, and only went back to get my things the next day. There was clear evidence (ie, rat droppings) that the rats got into my computer area, so I wound up abandoning the items I purchased as well as some food. On top of that, there had been a heavy freezing rain/ice storm and there was so much slippery ice everywhere I cannot believe all these days later that I didn't fall and severely hurt myself while trying to get my things out of the apartment as quickly as possible.The relocation company has since put me in a far cleaner and safer place. I would not recommend this apartment complex to anyone for health and safety reasons. Stay far away.
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December 2023 by Ļìv Marïe
When i was living there they were helpful but I been waiting on a refund and never got it it’s been months and months
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September 2023 by James Parello
Alright, let's take a wild ride into the land of Campus Point, or as they've rebranded themselves - Oak Point (the place that's so mysterious, it doesn't even have a website or a clear rent payment method).First off, the laundry situation? It's like playing Russian roulette with your clothes. Most of the washers and dryers are in a never-ending state of "out of order," and the ones that do work? Well, they're basically on a mission to destroy your fashion dreams. Goodbye, favorite outfits!Their office hours are like a game of hide-and-seek. They randomly close shop without a word, leaving you with a stack of unclaimed packages and no clue when they'll return. It's the same story with the mailroom – locked up tighter than a bank vault, even when your eagerly anticipated Netflix DVDs are in there.And the pool, the one saving grace during the sweltering summer? It's closed more often than not. So much for the epic pool parties you had in mind.Rent payments are a whole circus. They expect you to be a rent wizard, even when the rent amounts are as clear as mud. Plus, their website has been in a coma for nearly two months, so you're stuck writing checks and spending your hard-earned cash on a checkbook. In 2023, can you believe it?Then there's the mold situation – it's like having a living, breathing science experiment in your apartment. I even considered turning it into a tourist attraction! But seriously, despite my attempts to get them to fix it, it's still hanging around. I was this close to starting my own mold-themed reality show.Oh, and the water system shenanigans! They tried to pin something on us that we had absolutely nothing to do with due to the website being down. It's like they're playing a blame game worthy of a presidential debate.Lastly, their phone support? It's a comedy show of its own. Every time I called in with a question, it felt like I was talking to a different species. They'd give me answers that were so off the mark; I wondered if we were even on the same planet.In short, unless you're an aspiring comedian looking for some material or you've always wanted to live in a real-life sitcom, these apartments might not be your best choice. But hey, at least it's never dull!
