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October 2024 by Susan Graham
Terrific moving experience! Great communication, met all delivery and pick up deadlines, no damage, friendly people to work with.
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July 2024 by Karen Nagorski
The process from our first call to get the in-person estimate to quickly adjusting dates and locations on the pick up and delivery of our household property could not have gone any smoother. It felt like we had family on our side making sure everything went exactly as planned. We highly recommended the Team in Bloomington-Normal, Il.
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July 2024 by Chris Guske
Wes and Jason did a great job loading and unloading; similarly the packers did a great job packing (one missing piece but that is probably because it was small and got lost in all of the packing paper, so our bad). The front door jam on our old place got a bit roughed up but all things considered, a pretty smooth move.
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February 2024 by Mike-Sandy Lutz
The workers did a GREAT job. However, the driver was not forthright with information we needed.
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November 2023 by Jhane Melton
My husband and I contracted with Allied Van Lines/1913 Movers in Normal, IL in July 2023. I must say that in the beginning everything went very well. Doug Wallace the sales person was knowledgeable and professional. Chris and his team who actually moved our furniture exceeded our expectations. Tina was helpful as well. We were completely satisfied up to that point. Because we did a lot of the packing on our own and got rid of some furniture the dollar amount of our quote changed. Therefore we expected and was promised a refund. The contract said it would take 2-3 weeks to get the credit refund. We called to check on our refund and spoke to Tina numerous times. My husband called and I called but was told she was checking with accounting. Tina said she was looking into it and accounting wasn’t getting back to her. After 2 months extremely upset i finally asked for the person in charge. It was obvious they did not want to issue the credit refund. I finally spoke to Todd Martel Director of Administration who said they did a reassessment and would only offer us a lower amount. I adamantly disagree and state that we had a statement from them with the assembly amount and the credit amount due to us. I expected the amount we were promised. After back and forth agreed. So, after all this I rate the company three stars because I am not sure they can be trusted to work honestly and fairly with there clients. Thank God we kept documents of every transaction.
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November 2023 by Jhane M.
Worked with 1913 Movers through Allied. Had a great experience starting out. Doug W. Was professional and great to work with. Chris the driver in charge and his team were excellent. Everything went very well until the move was completed. We were promised a credit amount within two weeks after the move. We spoke to Tina several times but she kept saying that accounting wasn't getting back to her. Not until 2 months later and after I demanded to speak to a manager did we get any action. I spoke to Todd M the manager who said they did a reassessment and couldn't honor the credit they had promised which was $200 lower. I again demanded the credit amount that we were promised and provide him with the invoice we had already paid and the credit amount they originally promised. After getting upset with them we finally got Todd to keep his commitment and issue us the amount that was promised. Will I recommend them? I'm not sure they can be trusted. Watch out when they owe you a credit. Keep all your documents and insist they give you the credit refund they promise.
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September 2023 by WildersIsRight
Awesome service and people!!
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July 2023 by Yasmine Thomas
Everything was great! Mark, our sales rep was awesome and so responsive to our needs. Frank, our driver was so kind and caring to me and my family. The whole team was nice! I would definitely recommend Allied for your moving needs.
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July 2023 by Ryan Hicks
The estimate and planning process went well but the move was, and still is, a problem. The driver was unprofessional and complained about how much stuff we were moving. He complained to the other people packing. He complained to people on the phone. He made snarky comments while we were in the room. This made it very uncomfortable for my family and made us feel like hoarders. This continued for 2 full days of packing and loading.We also found several items that were not packed and had to specifically ask them to be packed. There were several cabinets that were not packed that we had to ask to be packed. There were several items that were not loaded into the truck as well from the garage that we had to ask to be loaded. Due to how uncomfortable we felt and how every time we asked the driver to load/pack something we were met with frustration and rudeness, we stopped asking and left stuff at the house.Once we arrived at the new location days later the complaining continued during the unload. Comments were made to the hired help about how much stuff we had and how much we extra work there was because of that.Once everything was unloaded there were several damaged items and items with missing pieces that I wanted to mark on the invoice. I was told by the driver not to. He told me unpack and make sure we have everything accounted for and then submit a claim as sometimes things are put in different boxes. He is the company representative and with no one else to contact after being uncomfortable the entire unload I took his guidance as I just wanted him gone.As we started unpacking it just got worse. Boxes were stuffed with items with little or no care. It looks like the dumped drawers and emptied cabinets into boxes with no consideration for what was in there. Cans from the pantry were put haphazardly on top of bags of pasta causing them to break open.I have since filed a claim for some damages and my claim is being denied because I did not mark it any issues on the packing sheet at the specific direction of the company representative.This was a very unprofessional and uncomfortable move and I will never hire movers again. Hopefully we don’t find anymore issues as we are still unpacking.
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June 2023 by Mary Ellen Larson
I’m extremely dissatisfied with the move to Alabama! For the over $10,000.00 I paid for your service I would have expected a much better job. Many of my boxes ( at least 30 ) were smashed. My China cabinet base was broken. My air fryer had the handle broken off. I had 3 bed with head boards and none of them were put back together properly!!! I could go on!!! To top it off. Baba the driver did not make an accurate listing of all my items! We had many missing items but couldn’t figure out what they were because the inventory was not specific even though all the items that I packed were labeled. This was the most expensive fiasco that I have ever experienced!! The movers made what should have been a very happy move into a horrible situation! I will tell everyone I encounter not to use Allied!
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April 2023 by Joe Slown
Awesome experience thank you
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April 2023 by Lisa
The team did an absolutely amazing job and I would use them again!
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March 2023 by Jeanette Baumgart
Overall, did a good job of packing and moving. Not everything has been unpacked yet. But a few nicks and scratches on some of the furniture. Knob came off bed post, but it can be glued back.
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September 2021 by Chris & Morgan Sabala
Provided desired moving date(s) to customer representative and he made an appointment for someone to come out and provide an estimate. Took time out of my day to be available for an estimate to later be told Allied did not have availability on my moving dates. Why a company would schedule an estimate if they couldn’t provide service on the given dates is beyond me. What a a waste of time. Pretty overpriced too, $1,500 to move a handful of larger items. Saved the money and moved ourselves.
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December 2020 by Lois Cleveland
Great company. Cares about your items arriving safely. Oversized dollhouse had to be moved and the set up a company to come in and crate it at reasonable price. Driver on time and courteous. Called me prior to arrival so I could set up the time to be there for the unloading.
