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May 2023 by None B.
Horrible customer service. Stay away from this place. The big guy should never work with customers. What a prick.
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April 2023 by Evan M.
I read the bad reviews about this location and thought to myself it can't really be this bad. It REALLY is that bad. Also, most of the complaints seem to be specific to one person who based on the reviews is the same guy I was fortunate to deal when trying to get my wife and kids passport applications submitted. Never in my life have I felt like a second class citizen until today after this experience. Unfortunately, based on other reviews here, the USPS doesn't care about the taxpayers funding them just like every other government run agency. Hopefully soon the old motto government for the people by the people will come back again.
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June 2022 by Bill P.
I pulled in tonight at 7:30pm to mail some letters and all the outside mailboxes were sealed shut with tape across the drop slots. How can a United States post office shutter all its outside mail boxes? This makes it impossible for people to drop off letters and bills after daytime business hours. Just terrible service for the tax paying public in the Morton Grove area.
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January 2022 by Trish P.
Can I give zero stars for this location??!! Yesterday an elderly, disabled women came in. She needed Mr. Not Helpful, Unfriendly, Nasty's help. He spoke to her in a horrendous way. I was appalled. Today I contacted the postmaster. Why is this individual in a customer-facing role?? Perhaps sorting the mail - in the back is a better opportunity for him.
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August 2021 by Anna Z.
The worst service ever!!!! Avoid that place if you can! Unfriendly and rude staff. I do NOT recommend this place.
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August 2021 by Jonathan K.
Very unfriendly and rude staff. There was a customer ahead of me of Middle Eastern background. He was there to apply for a passport. He was there on time for his appointment, but was told to get to the back of the line. When he got to the front of the line, they told him that he was late and he would have to come back another time. Also, I had some questions about a change of address form. The man at the counter in a very unfriendly way wouldn't answer my questions, but just handed me a form and said, "Don't ask me anything, I am just here to pass on the forms."
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April 2021 by Aria N.
Former mail carrier out of this office.... with that being said i can say that this post office is one of the worst to be an employee as well as a customer... first off from a customer standpoint, the clerks are rude and unprofessional, but this is not a shocker since the managers are just as bad. Clerks will leave customers waiting without acknowledging them. The way that some of the clerks talk to customers, they should've been out a job a long time ago. Their attitudes are horrible. A lot of the time there is only one clerk assisting customers, especially during peak times, so be prepared to be here a while. God forbid you ask a simple question, because they'll give a very arrogant and sarcastic response. When you call, the customer service supervisor is very aggressive and rude. She cuts you off before you even finish your question. When asked to see or speak to a manager, the lady is never around. When she is around she seems to be very unaware of anything Postal related. I would not recommend visiting this post office. Now as an employee, the manager and supervisor have no compassion or sympathy for the workers. The only concern they have is getting the mail out. Working conditions are horrible because you are constantly harassed, hounded and rushed to do your job butWhen there is a misdelivery they want to discipline you. How can you do a job effectively with this type of pressure and micromanagement?? Their is one worker here that is very expressive and in a way that is offensive, threatening, racist and sexually insensitive to not only women but to men as well. The management does nothing to enforce a safe work space for all. They just let it happen. And this person ia never disciplined. You work 7 days a week or every other week. 12-14 hour days. Dont think about taking off for being tired, overwhelmed or overworked, you'll get disciplined for that. Also dont speak your mind because the supervisor will take that as you being unprofessional and will make your work life hell. Every mail carrier assistant that has worked there in the last 9 months have quit or just never came back to work. So in other words, stay far away from this post office.
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April 2021 by Frankie S.
Dude is a f****** A********* I don't know why I tried USPS when UPS store is better, faster, more efficient, and friendlier.
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June 2020 by Konnie K.
I've never been to this location but I will put my review on every location of the USPS. Their service is terrible. All my packages being delivered has been. When the location of the facility it's coming from takes a single day. My one package that was suppose to come yesterday has been in transit from the same facility that is 13 hours away for four days. A previous package was over a week late. It seems that majority of my packages have left a facility only to return to the that facility the same day then takes a couple more days to leave that facility. I have filed a complaint multiple times and have no received any contact from a representative. I have called many local post offices and no one will answer the phone. When I had to return an item that the sender requests to USPS, the employees at the locations I've been were extremely rude. I've called and emailed customer service and was hung up on. I DO NOT RECOMMEND USING THIS POSTAL SERVICE!!!!! My packages shipped through UPS has gotten here on time or earlier.
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January 2020 by Susan M.
I used to HATE to go to the post office in Morton Grove as the staff was so rude and acted like they were truly doing me a favor. Well, I think all the reviews have changed them, they are much nicer and helpful. Happy they are not so grouchy as they used to be. They get to work in a NICE suburb, nice customers, easy parking and get a lot of benefits, thanks for becoming nicer...
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May 2019 by Michael F.
I would give a zero if it was an option Close this location. After an appointment was made for a passport renewal my son was told to take his picture somewhere else Attendant refused to assist him by taking a photo copy of expired passport and license Why am I paying $35 service fee??After calling supervisor I was not assisted all"We deliver"----not at this location!!!!
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May 2019 by Sherri G.
If I could leave a zero I would ,today may 2 ,said they left and scanned package on my doorstep at 2:17 well guess what they didn't called post office and was told maybe he scanned it before he dropped it off ,really was finally deliver at 4:45 ,so couldn't have left it at 2:17
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February 2019 by L B.
There are a lot of things I love about MG but the mail functionality is not one of them.1. Our mail constantly is MIA. We often don't get mail on Friday, Saturday or Monday only to have a huge stack come Wednesday. Mind you, this is not an inclement weather issue (that's totally understandable). This happens year round. 2. Amazon & USPS packages are said to be delivered but alas, we get nothing until a day later if that.3. I've contacted the post office and Amazon, everyone says they'll look into it but never do.I don't understand how this isn't illegal to mark packages delivered when clearly there's no attempt and must importantly, no package. I have security camera footage, my own cell phone footage of drop offs with no packages that they claimed as delivered, I have emails with basically false tracking and routinely I simply just don't get my packages so I'm out the product I purchased only to have to plead with senders to have it shipped again via UPS or another.I understand times are hard and contracts are trying to be met but dude, this is ridiculous. The post is blatantly lying and much like all government entities, no matter how loud you complain, they don't respond.I've talked to my carrier, the assistant carrier, the little dude on the truck, the post office, the post master and nothing.Honestly these are the reasons I can't support this enterprise. I give them 2 stars for a clean location and decent service at the counter but as for actual mail delivery, they leave something to be desired.
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February 2019 by Cindy R.
It has been days without mail. My daughter is awaiting an acceptance letter from a school. Others in different areas have already received theirs and here we are waiting for the mail...and nothing. I understood no mail Wednesday and Thursday during the extreme cold. But no mail Friday and today, Sat?! Where is the mail?
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December 2018 by Roma L.
MOST of the employees are NOT polite. Rude. No eye contact. Seems like they don't want to work. Not helpful. These type of employees should stay home or stay in the back part of the office where there is no contact with the customers. Ruins my day seeing these grumpy employees. There are other people who would love to have a job.
